IT Support Technician Visa Sponsorship Jobs in Indiana
Indiana's IT support technician job market spans manufacturing hubs like Indianapolis and Fort Wayne, major university systems, and healthcare networks including Indiana University Health and Franciscan Health. Employers in these sectors have sponsored H-1B visa and other work visas for IT roles, making Indiana a practical destination for internationally trained technicians seeking sponsorship.
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Get Access To All JobsINTRODUCTION
At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
ROLE AND RESPONSIBILITIES
Your Role: Regional IT Tech Support Lead – North America
As the Regional IT Tech Support Lead – North America, you will be part of the TechOps team dedicated to enabling seamless operations across Elanco Headquarters, Research & Development (R&D), and Manufacturing sites. Based on-site at Elanco Global Headquarters in Indianapolis, IN, you will deliver hands-on technical support across end-user technologies, IT infrastructure, and local IT services, while coordinating Tech Support activities across North America. In this role, you will promote consistent operational standards, effective collaboration, and continuous service improvement, bridging site-based technical teams, business stakeholders, and Global IT TechOps to advance innovative and dependable IT solutions.
Your Responsibilities:
- Regional Standards & Processes: Coordinate the standardization and adoption of Tech Support operating procedures, Knowledge Articles, end-user support practices, End User Computing (EUC) management, IT Asset Management, Incident Management, operational KPIs, and training practices across North America.
- Service Quality & Continuous Improvement: Monitor regional IT service performance, operational KPIs, service-level dashboards, and end-user satisfaction. Coordinate improvement activities with site-based Tech Support teams to promote consistent, reliable, and high-quality IT services across the region.
- Regional Tech Support Coordination: Lead Tech Support personnel and facilitate day-to-day cooperation and communication among Tech Support personnel across North American sites, ensuring effective information flow, knowledge and experience sharing, alignment of support practices, and coordination of technical and customer-service skills development.
- Global & Regional IT Coordination: Serve as a primary regional point of contact for Tech Support-related requests, changes, operational communications, and coordinated activities involving Global IT TechOps, regional sites, and business stakeholders.
- IT Infrastructure & EUC Lifecycle Management: Support global, regional, and local IT infrastructure and EUC projects, technology deployments, lifecycle management (LCM), and equipment procurement. Coordinate regional execution in alignment with Global TechOps standards, while maintaining accurate technical documentation and Standard Operating Procedures (SOPs).
- Hands-On IT Technical Support: Provide deskside and end-user technical support for Indianapolis HQ and R&D, including troubleshooting, break/fix, and Install, Move, Add, and Change (IMAC) services for PCs, laptops, printers, mobile devices (including iDevices), Windows 11, Microsoft Office, Microsoft 365 (O365), Microsoft Teams, video conferencing, telephony, and audiovisual (AV) services. Support local networking, wireless connectivity, endpoint security, and infrastructure-related incidents in collaboration with specialized IT teams.
- IT Asset Management: Coordinate consistent and reliable IT Asset Management practices across North America, ensuring accurate asset inventories, equipment tracking, lifecycle records, and adherence to established global asset management procedures.
BASIC QUALIFICATIONS
What You Need to Succeed (minimum qualifications):
- Education: Bachelor’s degree in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent level of experience / practical certifications.
- Required Experience: Minimum of 7 years of professional IT experience supporting end-user technologies and infrastructure in environments with 250+ users, with at least 3 years of experience in technical team coordination, regional IT support operations, or cross-functional IT project execution.
- Technical Skills: Hands-on experience with end-user devices, networking, wireless technologies, video conferencing systems, digital security, asset and lifecycle management, and incident management tools such as ServiceNow.
- Core Competencies: Strong troubleshooting and problem-solving skills, with the ability to work independently, alongside proven ability to collaborate effectively with business partners, IT teams, and vendors.
PREFERRED QUALIFICATIONS
What will give you a competitive edge (preferred qualifications):
- Experience working within the ITIL framework and IT service management practices.
- Prior collaboration with Operational Technology teams and business stakeholders in R&D/laboratory and manufacturing environments.
- Knowledge of regulated manufacturing and laboratory processes and IT-supported systems.
ADDITIONAL INFORMATION
- Travel: Minimal travel required (<10% annually)
- Location: Global Elanco Headquarters - Indianapolis, IN - On-Site Work Environment (primary on-site location; 80/82 sites as secondary, ad hoc locations)
- Work Schedule: Standard 8-hour day shift, Monday through Friday; some on-call or on-site support may be required to support 24/7 R&D and HQ operations.
Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco Benefits and Perks:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
- Multiple relocation packages
- Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
- 8-week parental leave
- 9 Employee Resource Groups
- Annual bonus offering
- Flexible work arrangements
- Up to 6% 401K matching
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.
INTRODUCTION
At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
ROLE AND RESPONSIBILITIES
Your Role: Regional IT Tech Support Lead – North America
As the Regional IT Tech Support Lead – North America, you will be part of the TechOps team dedicated to enabling seamless operations across Elanco Headquarters, Research & Development (R&D), and Manufacturing sites. Based on-site at Elanco Global Headquarters in Indianapolis, IN, you will deliver hands-on technical support across end-user technologies, IT infrastructure, and local IT services, while coordinating Tech Support activities across North America. In this role, you will promote consistent operational standards, effective collaboration, and continuous service improvement, bridging site-based technical teams, business stakeholders, and Global IT TechOps to advance innovative and dependable IT solutions.
Your Responsibilities:
- Regional Standards & Processes: Coordinate the standardization and adoption of Tech Support operating procedures, Knowledge Articles, end-user support practices, End User Computing (EUC) management, IT Asset Management, Incident Management, operational KPIs, and training practices across North America.
- Service Quality & Continuous Improvement: Monitor regional IT service performance, operational KPIs, service-level dashboards, and end-user satisfaction. Coordinate improvement activities with site-based Tech Support teams to promote consistent, reliable, and high-quality IT services across the region.
- Regional Tech Support Coordination: Lead Tech Support personnel and facilitate day-to-day cooperation and communication among Tech Support personnel across North American sites, ensuring effective information flow, knowledge and experience sharing, alignment of support practices, and coordination of technical and customer-service skills development.
- Global & Regional IT Coordination: Serve as a primary regional point of contact for Tech Support-related requests, changes, operational communications, and coordinated activities involving Global IT TechOps, regional sites, and business stakeholders.
- IT Infrastructure & EUC Lifecycle Management: Support global, regional, and local IT infrastructure and EUC projects, technology deployments, lifecycle management (LCM), and equipment procurement. Coordinate regional execution in alignment with Global TechOps standards, while maintaining accurate technical documentation and Standard Operating Procedures (SOPs).
- Hands-On IT Technical Support: Provide deskside and end-user technical support for Indianapolis HQ and R&D, including troubleshooting, break/fix, and Install, Move, Add, and Change (IMAC) services for PCs, laptops, printers, mobile devices (including iDevices), Windows 11, Microsoft Office, Microsoft 365 (O365), Microsoft Teams, video conferencing, telephony, and audiovisual (AV) services. Support local networking, wireless connectivity, endpoint security, and infrastructure-related incidents in collaboration with specialized IT teams.
- IT Asset Management: Coordinate consistent and reliable IT Asset Management practices across North America, ensuring accurate asset inventories, equipment tracking, lifecycle records, and adherence to established global asset management procedures.
BASIC QUALIFICATIONS
What You Need to Succeed (minimum qualifications):
- Education: Bachelor’s degree in Information Technology, Computer Networking, Computer Engineering, IT Systems Engineering, or equivalent level of experience / practical certifications.
- Required Experience: Minimum of 7 years of professional IT experience supporting end-user technologies and infrastructure in environments with 250+ users, with at least 3 years of experience in technical team coordination, regional IT support operations, or cross-functional IT project execution.
- Technical Skills: Hands-on experience with end-user devices, networking, wireless technologies, video conferencing systems, digital security, asset and lifecycle management, and incident management tools such as ServiceNow.
- Core Competencies: Strong troubleshooting and problem-solving skills, with the ability to work independently, alongside proven ability to collaborate effectively with business partners, IT teams, and vendors.
PREFERRED QUALIFICATIONS
What will give you a competitive edge (preferred qualifications):
- Experience working within the ITIL framework and IT service management practices.
- Prior collaboration with Operational Technology teams and business stakeholders in R&D/laboratory and manufacturing environments.
- Knowledge of regulated manufacturing and laboratory processes and IT-supported systems.
ADDITIONAL INFORMATION
- Travel: Minimal travel required (<10% annually)
- Location: Global Elanco Headquarters - Indianapolis, IN - On-Site Work Environment (primary on-site location; 80/82 sites as secondary, ad hoc locations)
- Work Schedule: Standard 8-hour day shift, Monday through Friday; some on-call or on-site support may be required to support 24/7 R&D and HQ operations.
Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco Benefits and Perks:
We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:
- Multiple relocation packages
- Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
- 8-week parental leave
- 9 Employee Resource Groups
- Annual bonus offering
- Flexible work arrangements
- Up to 6% 401K matching
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.
IT Support Technician Job Roles in Indiana
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Search IT Support Technician Jobs in IndianaIT Support Technician Jobs in Indiana: Frequently Asked Questions
Which companies in Indiana sponsor visas for IT support technicians?
Indiana employers known to sponsor work visas for IT roles include large healthcare systems like Indiana University Health and Ascension St. Vincent, manufacturers such as Eli Lilly and Cummins, and major insurers like Anthem (now Elevance Health). State government agencies and public universities, including Indiana University and Purdue University, also periodically sponsor IT support staff through H-1B or other employment-based visa categories.
Which visa types are most common for IT support technician roles in Indiana?
The H-1B is the most commonly used visa for IT support technicians in Indiana, though the role must qualify as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. Some employers also use the TN visa for Canadian and Mexican nationals under USMCA. F-1 graduates working in IT may use OPT or STEM OPT as a bridge before an employer files an H-1B petition.
Which cities in Indiana have the most IT support technician sponsorship jobs?
Indianapolis accounts for the largest share of IT support sponsorship activity in Indiana, driven by its concentration of healthcare systems, financial services firms, and corporate headquarters. Fort Wayne and South Bend also show consistent demand, particularly from manufacturing companies and regional healthcare employers. University towns like Bloomington and West Lafayette generate IT support openings tied to campus infrastructure and research computing needs.
How to find it support technician visa sponsorship jobs in Indiana?
Migrate Mate filters job listings specifically for roles where employers are open to visa sponsorship, making it easier to identify IT support technician positions in Indiana without sorting through listings that exclude international candidates. You can search by state and role to see current openings from Indiana employers who have a documented history of sponsoring work visas for technical support positions.
Are there state-specific considerations for IT support technicians pursuing sponsorship in Indiana?
Indiana's dominant industries, including advanced manufacturing, life sciences, and healthcare, shape prevailing wage expectations for IT support roles, which the Department of Labor uses to set minimum compensation requirements for H-1B petitions. Employers must meet the applicable prevailing wage for the specific work location in Indiana, not a national average. Candidates with CompTIA, Microsoft, or vendor-specific certifications tend to strengthen sponsorship cases by clarifying the technical scope of the role.
What is the prevailing wage for sponsored it support technician jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.