IT Support Technician Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for IT support technician visa sponsorship, anchored by major employers across Greater Boston, Cambridge, and Worcester. Healthcare systems like Mass General Brigham, universities such as MIT and Harvard, and technology firms concentrated along Route 128 regularly hire IT support technicians and have established visa sponsorship infrastructure to support international candidates.
Find IT Support Technician JobsOverview
Showing 5 of 135+ IT Support Technician Jobs in Massachusetts with Visa Sponsorship
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 135+ IT Support Technician Jobs in Massachusetts with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Technician Jobs in Massachusetts with Visa Sponsorship.
Get Access To All JobsINTRODUCTION
About HealthEdge
HealthEdge is a leading healthcare SaaS company delivering modern, cloud-native solutions that transform how health plans operate. With a global workforce spanning the US, India, Philippines, Mexico, and the UK, our Corporate IT team plays a critical role in enabling productivity, supporting our people, and ensuring every employee has the tools they need to do their best work.
Overview:
The Workplace Support Technician is a hands-on, physical-layer IT role responsible for the deployment, maintenance, and lifecycle management of hardware across HealthEdge's global offices and remote workforce. This role is the boots-on-the-ground presence for everything that involves physical technology — from imaging and deploying laptops to configuring conference room AV, managing depot inventory, and coordinating shipping logistics to remote employees.
The Workplace Support Technician is a member of the End User Computing (EUS) & Asset Management team and works closely with the Service Desk, serving as the physical execution arm for hardware support & requests, replacements, and lifecycle activities. This is a great role for someone who is technically capable, organized, and takes pride in keeping the physical IT environment running smoothly.
Hardware Deployment & Setup
- Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications
- Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration
- Perform hardware upgrades including memory, storage, and component replacements as needed
- Execute device refresh and end-of-life replacement activities on a scheduled basis
On-Site & Deskside Support
- Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
- Diagnose and repair hardware failures including component replacement and warranty coordination with vendors
- Support conference room and AV technology including displays, video conferencing equipment, and room peripherals – installation, configuration, and troubleshooting
- Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
- Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team
Asset Management & Inventory
- Maintain accurate asset records in the CMDB for all hardware under management – check-in, check-out, transfer, and disposition
- Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team
- Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures
- Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards
Remote Employee & Shipping Support
- Coordinate shipping and receiving of hardware for remote employees – new hire kits, replacements, and returns
- Package and ship devices securely, tracking shipments and resolving logistics issues
- Support remote diagnostic efforts in coordination with T1/T2 to determine when hardware replacement is needed vs. a software fix
- Maintain records of shipped and received assets to ensure CMDB accuracy for remote inventory
Security & Compliance
- Ensure secure data destruction and disposal procedures are followed for decommissioned equipment
- Apply physical security controls including asset tagging, equipment labeling, and secure storage practices
- Support audit and compliance activities related to physical asset inventory and disposal records
Documentation
- Maintain accurate service records for all hardware work orders, repairs, and deployments
- Update and contribute to runbooks and knowledge base articles for common hardware tasks and depot procedures
- Track warranty information, vendor contacts, and service agreements for managed hardware
What You'll Bring
Required
- 1–3 years of experience in a field services, deskside support, or IT technician role
- Hands-on experience imaging and deploying Windows 11 & MacOS laptops in a corporate environment
- Working experience with hardware components, peripherals, and basic troubleshooting across laptops, desktops, and mobile devices
- Experience with asset tracking or CMDB tools
- Ability to lift and transport equipment (up to 50 lbs) and work in a physical office/depot environment
- Strong organizational skills and attention to detail – accuracy in asset records matters
- Good written and verbal English communication skills
Preferred
- Experience with MDM/UEM platforms for device enrollment and imaging
- Familiarity with conference room AV technology
- Experience coordinating hardware shipping and logistics for remote workers
- Exposure to ITAM or CMDB tools
- CompTIA A+ certification or equivalent
- Experience working in a global IT environment with multi-region hardware standards
What Success Looks Like
Within 90 days, you are independently handling hardware deployments, depot operations, and standard deskside requests with minimal supervision, and your asset records are accurate and up to date. Within six months, you are a trusted on-site resource for your location, handling the full range of field services responsibilities and proactively identifying inventory or logistics issues before they impact employees. Within a year, you have a strong command of HealthEdge's hardware standards, refresh cycles, and regional logistics, and are contributing to process improvements in how we deploy and manage equipment globally.
About the Team
You'll join a growing global Corporate IT organization that takes pride in the physical IT experience for our employees – from the moment a new hire receives their laptop to the day a device is securely retired. The Workspace Support Technician role is the hands-on foundation of that experience. You'll work closely with the service desk, asset management, and security teams, and you'll see the direct impact of your work every day in the employees you support.
Type of Employment: Full-time, permanent
FLSA Classification (USA Only): Exempt
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Work across multiple time zones in a hybrid or remote work environment.
- Long periods of time sitting and/or standing in front of a computer using video technology.
- May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
The annual US base salary range for this position is $62,000 to $65,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.
INTRODUCTION
About HealthEdge
HealthEdge is a leading healthcare SaaS company delivering modern, cloud-native solutions that transform how health plans operate. With a global workforce spanning the US, India, Philippines, Mexico, and the UK, our Corporate IT team plays a critical role in enabling productivity, supporting our people, and ensuring every employee has the tools they need to do their best work.
Overview:
The Workplace Support Technician is a hands-on, physical-layer IT role responsible for the deployment, maintenance, and lifecycle management of hardware across HealthEdge's global offices and remote workforce. This role is the boots-on-the-ground presence for everything that involves physical technology — from imaging and deploying laptops to configuring conference room AV, managing depot inventory, and coordinating shipping logistics to remote employees.
The Workplace Support Technician is a member of the End User Computing (EUS) & Asset Management team and works closely with the Service Desk, serving as the physical execution arm for hardware support & requests, replacements, and lifecycle activities. This is a great role for someone who is technically capable, organized, and takes pride in keeping the physical IT environment running smoothly.
Hardware Deployment & Setup
- Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications
- Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration
- Perform hardware upgrades including memory, storage, and component replacements as needed
- Execute device refresh and end-of-life replacement activities on a scheduled basis
On-Site & Deskside Support
- Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
- Diagnose and repair hardware failures including component replacement and warranty coordination with vendors
- Support conference room and AV technology including displays, video conferencing equipment, and room peripherals – installation, configuration, and troubleshooting
- Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
- Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team
Asset Management & Inventory
- Maintain accurate asset records in the CMDB for all hardware under management – check-in, check-out, transfer, and disposition
- Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team
- Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures
- Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards
Remote Employee & Shipping Support
- Coordinate shipping and receiving of hardware for remote employees – new hire kits, replacements, and returns
- Package and ship devices securely, tracking shipments and resolving logistics issues
- Support remote diagnostic efforts in coordination with T1/T2 to determine when hardware replacement is needed vs. a software fix
- Maintain records of shipped and received assets to ensure CMDB accuracy for remote inventory
Security & Compliance
- Ensure secure data destruction and disposal procedures are followed for decommissioned equipment
- Apply physical security controls including asset tagging, equipment labeling, and secure storage practices
- Support audit and compliance activities related to physical asset inventory and disposal records
Documentation
- Maintain accurate service records for all hardware work orders, repairs, and deployments
- Update and contribute to runbooks and knowledge base articles for common hardware tasks and depot procedures
- Track warranty information, vendor contacts, and service agreements for managed hardware
What You'll Bring
Required
- 1–3 years of experience in a field services, deskside support, or IT technician role
- Hands-on experience imaging and deploying Windows 11 & MacOS laptops in a corporate environment
- Working experience with hardware components, peripherals, and basic troubleshooting across laptops, desktops, and mobile devices
- Experience with asset tracking or CMDB tools
- Ability to lift and transport equipment (up to 50 lbs) and work in a physical office/depot environment
- Strong organizational skills and attention to detail – accuracy in asset records matters
- Good written and verbal English communication skills
Preferred
- Experience with MDM/UEM platforms for device enrollment and imaging
- Familiarity with conference room AV technology
- Experience coordinating hardware shipping and logistics for remote workers
- Exposure to ITAM or CMDB tools
- CompTIA A+ certification or equivalent
- Experience working in a global IT environment with multi-region hardware standards
What Success Looks Like
Within 90 days, you are independently handling hardware deployments, depot operations, and standard deskside requests with minimal supervision, and your asset records are accurate and up to date. Within six months, you are a trusted on-site resource for your location, handling the full range of field services responsibilities and proactively identifying inventory or logistics issues before they impact employees. Within a year, you have a strong command of HealthEdge's hardware standards, refresh cycles, and regional logistics, and are contributing to process improvements in how we deploy and manage equipment globally.
About the Team
You'll join a growing global Corporate IT organization that takes pride in the physical IT experience for our employees – from the moment a new hire receives their laptop to the day a device is securely retired. The Workspace Support Technician role is the hands-on foundation of that experience. You'll work closely with the service desk, asset management, and security teams, and you'll see the direct impact of your work every day in the employees you support.
Type of Employment: Full-time, permanent
FLSA Classification (USA Only): Exempt
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Work across multiple time zones in a hybrid or remote work environment.
- Long periods of time sitting and/or standing in front of a computer using video technology.
- May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
The annual US base salary range for this position is $62,000 to $65,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.
IT Support Technician Job Roles in Massachusetts
See all 135+ IT Support Technician Jobs in Massachusetts
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search IT Support Technician Jobs in MassachusettsIT Support Technician Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for IT support technicians in Massachusetts?
Healthcare systems including Mass General Brigham and Beth Israel Deaconess Medical Center, universities such as MIT, Harvard, and Boston University, and technology companies concentrated along the Route 128 corridor are among the more active sponsors. Large financial institutions headquartered in Boston, including Fidelity Investments and State Street, also maintain IT support teams with documented H-1B visa sponsorship histories.
Which visa types are most common for IT support technician roles in Massachusetts?
The H-1B is the most common visa category for IT support technicians in Massachusetts, though it requires the role to qualify as a specialty occupation, meaning the position typically must require at least a bachelor's degree in a relevant technical field. Some candidates already authorized to work through OPT or STEM OPT extension may transition into H-1B sponsorship through their employer after demonstrating value in the role.
Which cities in Massachusetts have the most IT support technician sponsorship jobs?
Boston and Cambridge account for the largest concentration of IT support technician sponsorship opportunities, driven by the density of hospitals, universities, biotech firms, and financial services companies in those areas. Worcester has a growing presence anchored by UMass Memorial Health and several colleges. Burlington and Waltham, both along Route 128, host significant numbers of mid-size and enterprise technology employers that sponsor international workers.
How to find it support technician visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, making it straightforward to browse IT support technician roles in Massachusetts without sorting through positions that don't support international candidates. You can search by location to focus on Boston, Cambridge, or other Massachusetts cities, and filter by role to surface relevant openings at employers with active sponsorship programs.
Are there state-specific considerations for IT support technician visa sponsorship in Massachusetts?
Massachusetts has a high cost of living, particularly in Greater Boston, which affects the prevailing wage calculations employers must meet when filing H-1B petitions. The state's concentration of research universities creates a steady pipeline of internationally educated candidates, meaning competition for sponsored IT support roles can be meaningful. Employers in regulated sectors like healthcare and financial services may also have longer internal hiring timelines due to compliance and background screening requirements.
What is the prevailing wage for sponsored it support technician jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.