Customer Service Visa Sponsorship Jobs in Oregon
Oregon's customer service job market spans tech support at Nike and Intel in Beaverton, e-commerce operations along the Portland metro corridor, and financial services firms in downtown Portland. Companies in these sectors have sponsored visas for customer-facing roles, particularly where specialized language skills or technical product knowledge are required.
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Get Access To All JobsJob Overview
PenFed is hiring a Customer Service Representative to work onsite at our Eugene, Oregon Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance. This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member's financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily. The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.
Starting rates will range from $19.00 and $22.00 per hour, depending on education and relevant work experience. The expected start date for this position is July 6th, 2026.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
- Answer persistent inbound member calls and accurately complete requested transactions regarding PenFed deposit, credit cards, and loan products.
- Provide a Best-in-Class member experience in all member interactions.
- Answer member inquiries via chat functionality and outbound calls.
- Calmly research, resolve, and de-escalate member questions or issues.
- Resolve problems that are within authority to resolve. Refer problems that are beyond authority to resolution team, along with recommendations for resolution.
- Update member records and document member calls.
- Act as a liaison between members and various departments.
- Maintain working knowledge of PenFed deposit, credit cards, and loan products.
- Participate in team meetings to ensure objectives are being met.
- Meet cross-selling and productivity metrics each month.
- Successfully complete different phases of training consisting of different call topics.
- Educate members on PenFed products and services to best support their financial goals.
- Efficiently navigate multiple banking platforms via internet browsers and other software.
- Perform other related duties as assigned.
Qualifications
Equivalent combination of education and experience is considered.
- Associate's degree or 1 year of college-level education or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
- A minimum of one (1) year customer service experience in a call center, service-oriented environment, or financial setting preferred.
- Excellent verbal and written communication skills required.
- Exceptional time management skills required.
- Ability to work in a fast-paced, phone queue/call center environment.
- Demonstrated proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications.
- Ability to work in multiple systems to obtain account data and complete research and requests for members and applicants in a timely manner.
- Ability to present a consistently positive and professional presence over the phone.
- Ability to adapt and embrace changes in organization, processes and systems as needed.
- Experience using A.I. tools preferred.
Competency Requirements
- Service Level 1
- Obtain the essential understanding of PenFed's products & services.
- Complete Member Service training and pass the Service Level I assessment test.
- Complete the minimum required compliance training for Service Level I role.
- Meet the score card requirements in Quality and Efficiency.
- Understand how the job contributes to departmental goals.
- Describe the core products or services of the organization.
- Comply with policy, rules, and regulations.
- Set goals to improve personal performance.
-
Keep track of one's work schedule and attend meetings as scheduled and on-time.
-
Service Level 2
- Demonstrate thorough understanding of PenFed's products & services.
- Complete the second level of Member Service training and pass the Service Level II assessment test within the first 6-months of employment.
- Complete remaining compliance training requirements for the Member Service role within the first 6-months of employment.
- Meet or exceed the score card requirements in Quality and Efficiency.
- Set goals to improve personal performance.
- Keep track of one's work schedule and attend meetings as scheduled and on-time.
Supervisory Responsibility
The role will not supervise employees.
Licenses and Certifications
There are no additional certifications required.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.
Travel
Ability to travel to various worksites may be required.
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935.
Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
Job Overview
PenFed is hiring a Customer Service Representative to work onsite at our Eugene, Oregon Service Center. The primary purpose of this position is to provide best-in-class member service by answering incoming calls, providing basic account and product information while performing account transactions and maintenance. This position will also be responsible for educating members on a wide variety of products and services and making recommendations for the member's financial needs. This is a fast-paced call center environment which requires the incumbent to take a high volume of calls daily. The incumbent must successfully complete the member service training program including on-the-job training and call monitoring.
Starting rates will range from $19.00 and $22.00 per hour, depending on education and relevant work experience. The expected start date for this position is July 6th, 2026.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.
- Answer persistent inbound member calls and accurately complete requested transactions regarding PenFed deposit, credit cards, and loan products.
- Provide a Best-in-Class member experience in all member interactions.
- Answer member inquiries via chat functionality and outbound calls.
- Calmly research, resolve, and de-escalate member questions or issues.
- Resolve problems that are within authority to resolve. Refer problems that are beyond authority to resolution team, along with recommendations for resolution.
- Update member records and document member calls.
- Act as a liaison between members and various departments.
- Maintain working knowledge of PenFed deposit, credit cards, and loan products.
- Participate in team meetings to ensure objectives are being met.
- Meet cross-selling and productivity metrics each month.
- Successfully complete different phases of training consisting of different call topics.
- Educate members on PenFed products and services to best support their financial goals.
- Efficiently navigate multiple banking platforms via internet browsers and other software.
- Perform other related duties as assigned.
Qualifications
Equivalent combination of education and experience is considered.
- Associate's degree or 1 year of college-level education or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
- A minimum of one (1) year customer service experience in a call center, service-oriented environment, or financial setting preferred.
- Excellent verbal and written communication skills required.
- Exceptional time management skills required.
- Ability to work in a fast-paced, phone queue/call center environment.
- Demonstrated proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications.
- Ability to work in multiple systems to obtain account data and complete research and requests for members and applicants in a timely manner.
- Ability to present a consistently positive and professional presence over the phone.
- Ability to adapt and embrace changes in organization, processes and systems as needed.
- Experience using A.I. tools preferred.
Competency Requirements
- Service Level 1
- Obtain the essential understanding of PenFed's products & services.
- Complete Member Service training and pass the Service Level I assessment test.
- Complete the minimum required compliance training for Service Level I role.
- Meet the score card requirements in Quality and Efficiency.
- Understand how the job contributes to departmental goals.
- Describe the core products or services of the organization.
- Comply with policy, rules, and regulations.
- Set goals to improve personal performance.
-
Keep track of one's work schedule and attend meetings as scheduled and on-time.
-
Service Level 2
- Demonstrate thorough understanding of PenFed's products & services.
- Complete the second level of Member Service training and pass the Service Level II assessment test within the first 6-months of employment.
- Complete remaining compliance training requirements for the Member Service role within the first 6-months of employment.
- Meet or exceed the score card requirements in Quality and Efficiency.
- Set goals to improve personal performance.
- Keep track of one's work schedule and attend meetings as scheduled and on-time.
Supervisory Responsibility
The role will not supervise employees.
Licenses and Certifications
There are no additional certifications required.
Work Environment
While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.
Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.
Travel
Ability to travel to various worksites may be required.
Benefits
At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.
Our Purpose
Helping members achieve their dreams since 1935.
Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.
Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country.
With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.
Equal Employment Opportunity
PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.
PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.
Customer Service Job Roles in Oregon
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Search Customer Service Jobs in OregonCustomer Service Jobs in Oregon: Frequently Asked Questions
Which companies in Oregon sponsor visas for customer service roles?
Oregon-based employers with a history of visa sponsorship in customer-facing roles include Nike, Intel, and Daimler Trucks North America in the Portland and Beaverton areas, as well as financial services firms like Umpqua Bank. Technology companies with Oregon offices, including those in the Silicon Forest corridor, have also filed sponsorships for customer support and client success positions requiring specialized technical knowledge.
Which visa types are most common for customer service jobs in Oregon?
The H-1B visa is the most commonly used visa for customer service roles in Oregon when the position qualifies as a specialty occupation, typically requiring a bachelor's degree in a relevant field such as communications, business, or information systems. Roles combining technical support with product expertise are more likely to meet this threshold. The TN visa is an option for Canadian and Mexican nationals in qualifying professional categories.
Which cities in Oregon have the most customer service visa sponsorship jobs?
Portland accounts for the majority of customer service sponsorship activity in Oregon, driven by its concentration of technology, financial services, and e-commerce employers. Beaverton is notable for Nike and Intel, both of which employ large customer-facing and client success teams. Eugene and Hillsboro also see sponsorship activity, particularly from semiconductor and manufacturing firms with international customer bases.
How to find customer service visa sponsorship jobs in Oregon?
Migrate Mate is built specifically for international job seekers and filters customer service roles in Oregon by visa sponsorship eligibility, saving you from sorting through listings that won't lead anywhere. Because sponsoring a visa for a customer service position requires the employer to justify a specialty occupation classification, targeting companies with established immigration programs, particularly in tech and financial services, improves your chances significantly.
Are there any Oregon-specific considerations for customer service visa sponsorship candidates?
Oregon's prevailing wage requirements under the H-1B program are determined by the Department of Labor based on the specific occupation and metropolitan area, with Portland-metro rates generally higher than rural Oregon rates. Candidates with bilingual skills, particularly in languages relevant to global customer bases, and those with technical product knowledge are better positioned for roles that employers can justify sponsoring. Oregon's university system, including Oregon State University and Portland State University, also creates a pipeline of OPT-eligible candidates already in the state.
What is the prevailing wage for sponsored customer service jobs in Oregon?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.