HR Business Partner Visa Sponsorship Jobs in Pennsylvania
Pennsylvania's HR business partner job market spans major employers in Philadelphia's financial and healthcare corridors, Pittsburgh's technology and life sciences sectors, and corporate headquarters across the state. Large multinationals in industries from insurance to manufacturing regularly sponsor H-1B visa and other work visas for qualified HR business partners with specialized organizational development expertise.
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Req ID:
R011516
Location:
Philadelphia, PA - [Remote/Home-Based]
Category:
Commercial
If you are a current Jazz employee please apply via the Internal Career site.
Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide.
Brief Description:
At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.
The Senior Manager, Voice of Customer Ops, is responsible for the planning, coordination, and delivery of the Voice of Customer Ops team within the Advanced Analytics & Optimization team. Reporting to the Head of Advanced Analytics & Optimization, this role combines day-to-day operational delivery with strategic leadership to drive the use of customer insights in shaping business decisions, enhancing customer experience, and supporting enterprise priorities. The role builds strong cross-functional partnerships to ensure Voice of Customer efforts are focused on the highest-impact opportunities, aligning insights to key initiatives (e.g., Market Access, patient experience, growth strategies), while collecting and synthesizing cross-channel feedback (e.g., NPS) to identify insights and drive action for both specific issues and recurring themes, leading to measurable enterprise experience improvements.
Essential Functions/Responsibilities
Key Responsibilities:
Strategy & Direction
- Operate the enterprise Voice of Customer capability as a structured listening, synthesis, and escalation function — aggregating and synthesizing cross-channel feedback (e.g., NPS) to identify systemic friction points, surface urgent issues, and drive accountability across teams when engagement pain points emerge.
- Establish and maintain enterprise feedback loops that distinguish between issues requiring immediate resolution and those requiring systemic improvement, ensuring insights are translated into measurable, documented actions with clear ownership and follow-through.
- Use performance insights and customer feedback trends to manage priorities, anticipate risks, and drive continuous improvement, ensuring delivery of measurable customer and business outcomes, while identifying opportunities to scale and standardize delivery, and shape strategic focus areas (e.g., patient experience, market access, growth strategies).
- Establish and reinforce consistent CX operating approaches, embedding best practices, tools, and ways of working that improve quality, efficiency, and cross-team alignment to enable enterprise-wide adoption of Voice of Customer insights.
- Serve as a subject matter expert in Voice of Customer operations and feedback synthesis, providing guidance, connecting stakeholders, and supporting teams in translating insights into strategic action.
Collaboration
- Collaborate with peers in the Advanced Analytics & Optimization team to coordinate work, manage dependencies, and support smooth execution.
- Partner effectively across a broad set of stakeholders, including Commercial (Sales and Marketing), Medical Affairs, Market Access, CX, and Global Capability teams, to align priorities and advance shared objectives.
- Act as a clear and influential communicator, connecting the right stakeholders with the right context and urgency to enable efficient, effective decision-making and issue resolution.
- Share insights, risks, and lessons learned with CX peers and team leadership to support alignment and continuous improvement.
- Collaborate with Team Leads to help define feature and enhancement needs and advocate for prioritization of enhancements based on customer learnings.
Required Knowledge, Skills, and Abilities
Technical Skills
- Strong execution skills, including prioritization, sequencing, and issue resolution within defined scope.
- Ability to apply standard approaches consistently, while identifying improvement opportunities and sharing feedback with team leadership.
- Familiarity with Voice of Customer and NPS platforms, customer feedback aggregation tools, and enterprise reporting solutions, and how they support cross-channel feedback synthesis, escalation workflows, and measurable experience improvements across the organization.
- Understanding of voice of customer metrics (NPS, CSAT) and its key drivers, to be able to operationalize insights into closed-loop actions.
- Ability to interpret, analyze and triangulate data across sources and across segments (e.g., customer type, channel, journey stage) to identify meaningful differences, uncover root causes, and informed targeted experience improvements.
- Proficiency in Excel (e.g., pivot tables, filtering, trend analyses) to aggregate and quantify customer feedback signals across sources.
Business Skills
- Customer Journey Understanding – Ability to see customer’s end-to-end experience clearly and use it on an ongoing basis for go to market strategic, tactical and measurement decisions, while anticipating needs across touchpoints. Make practical decisions that improve journey and outcomes.
- Outside In Thinking — Ability to view problems, opportunities and decisions from customer, HCP/Patient, market or external stakeholder perspective to align business decision to customer friction while putting insights into action leveraging external best practice to better shape solutions and strategy.
- Strategic Storytelling— Ability to craft purposeful, compelling narratives that make sense of change, inspire action, and align people around a shared direction.
- Systems Thinking - Ability to understand how actions create upstream and downstream effects across the organization, seeing patterns and interdependencies to improve the whole ecosystem, not just individual parts.
- Leading Without Authority & Thriving in Ambiguity — Ability to influence outcomes without formal ownership, navigate unclear or evolving direction, and create structure from ambiguity to drive progress and decision-making.
- Continuous Improvement — Ability to regularly improve processes/capabilities through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo.
Qualifications
- Bachelor’s degree in business, healthcare, technology, or related field.
- 7+ years of experience across customer experience, customer success, Voice of Customer, or related fields, with at least 2+ years within a pharmaceutical organization.
- Experience building and operating Voice of Customer programs, including familiarity with leading platforms (e.g., Medalia, Qualtrics) and best practices for feedback collection and management.
- Demonstrated ability to gather, synthesize, and translate cross-channel customer feedback into actionable insights to inform decision-making and improve customer experience.
Preferred / Additional Qualifications:
- Advanced degree (MBA or relevant graduate degree) preferred.
- Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.
- Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.
Working Requirements:
- 20-30% travel will be required.
Jazz Expected Behaviors
- Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.
- Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.
- Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.
- Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams.
- Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.
- Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.
- Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.
- Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.
- Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.
Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.
FOR US BASED CANDIDATES ONLY
Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $136,000.00 - $204,000.00
Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis.
At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan.
The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings: https://careers.jazzpharma.com/benefits.html.
Job Details
Req ID:
R011516
Location:
Philadelphia, PA - [Remote/Home-Based]
Category:
Commercial
If you are a current Jazz employee please apply via the Internal Career site.
Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide.
Brief Description:
At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.
The Senior Manager, Voice of Customer Ops, is responsible for the planning, coordination, and delivery of the Voice of Customer Ops team within the Advanced Analytics & Optimization team. Reporting to the Head of Advanced Analytics & Optimization, this role combines day-to-day operational delivery with strategic leadership to drive the use of customer insights in shaping business decisions, enhancing customer experience, and supporting enterprise priorities. The role builds strong cross-functional partnerships to ensure Voice of Customer efforts are focused on the highest-impact opportunities, aligning insights to key initiatives (e.g., Market Access, patient experience, growth strategies), while collecting and synthesizing cross-channel feedback (e.g., NPS) to identify insights and drive action for both specific issues and recurring themes, leading to measurable enterprise experience improvements.
Essential Functions/Responsibilities
Key Responsibilities:
Strategy & Direction
- Operate the enterprise Voice of Customer capability as a structured listening, synthesis, and escalation function — aggregating and synthesizing cross-channel feedback (e.g., NPS) to identify systemic friction points, surface urgent issues, and drive accountability across teams when engagement pain points emerge.
- Establish and maintain enterprise feedback loops that distinguish between issues requiring immediate resolution and those requiring systemic improvement, ensuring insights are translated into measurable, documented actions with clear ownership and follow-through.
- Use performance insights and customer feedback trends to manage priorities, anticipate risks, and drive continuous improvement, ensuring delivery of measurable customer and business outcomes, while identifying opportunities to scale and standardize delivery, and shape strategic focus areas (e.g., patient experience, market access, growth strategies).
- Establish and reinforce consistent CX operating approaches, embedding best practices, tools, and ways of working that improve quality, efficiency, and cross-team alignment to enable enterprise-wide adoption of Voice of Customer insights.
- Serve as a subject matter expert in Voice of Customer operations and feedback synthesis, providing guidance, connecting stakeholders, and supporting teams in translating insights into strategic action.
Collaboration
- Collaborate with peers in the Advanced Analytics & Optimization team to coordinate work, manage dependencies, and support smooth execution.
- Partner effectively across a broad set of stakeholders, including Commercial (Sales and Marketing), Medical Affairs, Market Access, CX, and Global Capability teams, to align priorities and advance shared objectives.
- Act as a clear and influential communicator, connecting the right stakeholders with the right context and urgency to enable efficient, effective decision-making and issue resolution.
- Share insights, risks, and lessons learned with CX peers and team leadership to support alignment and continuous improvement.
- Collaborate with Team Leads to help define feature and enhancement needs and advocate for prioritization of enhancements based on customer learnings.
Required Knowledge, Skills, and Abilities
Technical Skills
- Strong execution skills, including prioritization, sequencing, and issue resolution within defined scope.
- Ability to apply standard approaches consistently, while identifying improvement opportunities and sharing feedback with team leadership.
- Familiarity with Voice of Customer and NPS platforms, customer feedback aggregation tools, and enterprise reporting solutions, and how they support cross-channel feedback synthesis, escalation workflows, and measurable experience improvements across the organization.
- Understanding of voice of customer metrics (NPS, CSAT) and its key drivers, to be able to operationalize insights into closed-loop actions.
- Ability to interpret, analyze and triangulate data across sources and across segments (e.g., customer type, channel, journey stage) to identify meaningful differences, uncover root causes, and informed targeted experience improvements.
- Proficiency in Excel (e.g., pivot tables, filtering, trend analyses) to aggregate and quantify customer feedback signals across sources.
Business Skills
- Customer Journey Understanding – Ability to see customer’s end-to-end experience clearly and use it on an ongoing basis for go to market strategic, tactical and measurement decisions, while anticipating needs across touchpoints. Make practical decisions that improve journey and outcomes.
- Outside In Thinking — Ability to view problems, opportunities and decisions from customer, HCP/Patient, market or external stakeholder perspective to align business decision to customer friction while putting insights into action leveraging external best practice to better shape solutions and strategy.
- Strategic Storytelling— Ability to craft purposeful, compelling narratives that make sense of change, inspire action, and align people around a shared direction.
- Systems Thinking - Ability to understand how actions create upstream and downstream effects across the organization, seeing patterns and interdependencies to improve the whole ecosystem, not just individual parts.
- Leading Without Authority & Thriving in Ambiguity — Ability to influence outcomes without formal ownership, navigate unclear or evolving direction, and create structure from ambiguity to drive progress and decision-making.
- Continuous Improvement — Ability to regularly improve processes/capabilities through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo.
Qualifications
- Bachelor’s degree in business, healthcare, technology, or related field.
- 7+ years of experience across customer experience, customer success, Voice of Customer, or related fields, with at least 2+ years within a pharmaceutical organization.
- Experience building and operating Voice of Customer programs, including familiarity with leading platforms (e.g., Medalia, Qualtrics) and best practices for feedback collection and management.
- Demonstrated ability to gather, synthesize, and translate cross-channel customer feedback into actionable insights to inform decision-making and improve customer experience.
Preferred / Additional Qualifications:
- Advanced degree (MBA or relevant graduate degree) preferred.
- Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.
- Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.
Working Requirements:
- 20-30% travel will be required.
Jazz Expected Behaviors
- Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.
- Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.
- Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.
- Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams.
- Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.
- Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.
- Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.
- Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.
- Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.
Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.
FOR US BASED CANDIDATES ONLY
Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $136,000.00 - $204,000.00
Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis.
At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan.
The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings: https://careers.jazzpharma.com/benefits.html.
HR Business Partner Job Roles in Pennsylvania
See all 134+ HR Business Partner Jobs in Pennsylvania
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Search HR Business Partner Jobs in PennsylvaniaHR Business Partner Jobs in Pennsylvania: Frequently Asked Questions
Which companies sponsor visas for HR business partners in Pennsylvania?
Large Pennsylvania-based employers with established HR functions and immigration programs are the most consistent sponsors. These include healthcare systems like UPMC and Jefferson Health, financial firms like Vanguard and Lincoln Financial, and technology companies operating in the Philadelphia and Pittsburgh metros. Multinational corporations with regional headquarters in Pennsylvania, such as Comcast and PPG Industries, also have track records of sponsoring HR business partner roles.
Which visa types are most common for HR business partner roles in Pennsylvania?
The H-1B is the most common visa category for HR business partners in Pennsylvania, as the role typically requires a bachelor's degree in human resources, organizational psychology, business administration, or a related field, meeting the specialty occupation standard. Candidates already in the U.S. on F-1 OPT or STEM OPT may find some employers willing to bridge toward H-1B sponsorship. L-1B and O-1 visas apply in narrower circumstances for intracompany transferees or individuals with extraordinary achievement.
Which cities in Pennsylvania have the most HR business partner sponsorship jobs?
Philadelphia generates the highest volume of HR business partner opportunities in Pennsylvania, driven by its concentration of financial services firms, health systems, and Fortune 500 headquarters. Pittsburgh is a growing secondary market, particularly within healthcare, higher education, and technology sectors. King of Prussia and the broader Main Line suburbs of Philadelphia also host significant corporate HR functions for companies like Siemens Healthineers and AmerisourceBergen.
How to find hr business partner visa sponsorship jobs in Pennsylvania?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify Pennsylvania employers actively hiring HR business partners who require work authorization. Rather than sorting through general job boards where sponsorship details are buried or absent, Migrate Mate surfaces roles where employers have indicated willingness to sponsor, saving significant time for candidates on OPT, H-1B, or other visa categories.
Are there any Pennsylvania-specific considerations for HR business partner visa sponsorship?
HR business partner roles in Pennsylvania must meet the Department of Labor's prevailing wage requirements tied to the specific metropolitan area, meaning Philadelphia and Pittsburgh positions carry different wage benchmarks. Pennsylvania's strong university ecosystem, including Penn State, Drexel, and Carnegie Mellon, produces a pipeline of HR and organizational behavior graduates who pursue OPT-to-sponsorship pathways. Employers in heavily regulated industries like healthcare and finance tend to have more developed immigration infrastructure, making them more reliable sponsors.
What is the prevailing wage for sponsored hr business partner jobs in Pennsylvania?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.