Customer Service Management Visa Sponsorship Jobs in Puerto Rico
Customer service management visa sponsorship jobs in Puerto Rico are concentrated in San Juan, Guaynabo, and Bayamon, where major employers like Evertec, Triple-S Management, and multinational call center operators maintain large service operations. Puerto Rico's bilingual workforce and U.S. territory status make it a distinct market for international candidates seeking sponsored management roles.
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Get Access To All JobsINTRODUCTION
Provide DX technical support and technical training to indirect sales channels (Distributors, DNA Mechanical Contractors & Installers). Is also responsible for managing all programs and activities in the Daikin Tech Academies (DTA) within the assigned territory to guarantee the correct functionality of the equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide technical training for Distributors, Installers and DNA Mechanical Contractors partners within an assigned region, assessing skill level of technicians, recommending and implementing training plans and evaluating training effectiveness.
- Participate in product launch commercial activities to explain product technical capabilities and answer technical questions.
- Assist commercial areas in the installation of functional equipment displays.
- Ensure Daikin Tech Academy correct equipment installation, maintenance and functionality to guarantee an uptime of 90% through the fiscal year.
- Assist in the coordination and provide technical training to indirect channels in the DTA.
- Keep records of all partners trained in the DTA.
- Work with local HSE Specialist to guarantee that the DTA follow the Daikin Safety Policies.
- Prepares training materials according to regional training area guidelines.
- Ensures that training surveys, assistance and pictures of training updated in shared file are maintained appropriately.
- Primary point-of-contact for technical response for indirect DX channels within the assigned region.
- Provide guidance (remotely or on-field) in the installation, commissioning and troubleshooting to external Daikin partners for DX equipment within the assigned region.
- Train indirect channels in the use of the technical support escalation procedures.
- Follow up all technical support cases until proper resolution.
- Supervise external VRV installation and guarantee the compliance of installation protocols.
- Responsible for making sure that the VRV partners submit the installation reports in compliance with the Daikin process.
- Promptly escalate complex issue to the Regional 2nd Level Support and follow up for a prompt resolution.
- Guarantee that Daikin VRV partners have the correct certifications previously to new equipment installation.
- Work in any other duties as assigned.
MINIMUM QUALIFICATIONS
Minimum Education Requirements
Education Level: 3 - 5 Years / HVAC Associate Degree or Engineering Bachelor Degree or equivalent.
Minimum Experience
The candidate requires a minimum of 5 years’ experience in a technical support & trainer position for DX equipment. Willing to travel at least 50% of the time depending on territory.
Years of Experience
+5 Related experience technical support and technical training.
Required Knowledge, Skills, and Abilities
- Attention to detail
- HVAC technical skills
- Excellent communication skills (verbal & written)
- Excellent presentation skills
- Excellent problem-solving skills
- Excellent ability to provide technical training in theory and hands-on experience
- Excellent troubleshooting skills
- Excellent customer service skills
- Understanding and application of safety standards
PREFERRED QUALIFICATIONS
English as a second language
INTRODUCTION
Provide DX technical support and technical training to indirect sales channels (Distributors, DNA Mechanical Contractors & Installers). Is also responsible for managing all programs and activities in the Daikin Tech Academies (DTA) within the assigned territory to guarantee the correct functionality of the equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide technical training for Distributors, Installers and DNA Mechanical Contractors partners within an assigned region, assessing skill level of technicians, recommending and implementing training plans and evaluating training effectiveness.
- Participate in product launch commercial activities to explain product technical capabilities and answer technical questions.
- Assist commercial areas in the installation of functional equipment displays.
- Ensure Daikin Tech Academy correct equipment installation, maintenance and functionality to guarantee an uptime of 90% through the fiscal year.
- Assist in the coordination and provide technical training to indirect channels in the DTA.
- Keep records of all partners trained in the DTA.
- Work with local HSE Specialist to guarantee that the DTA follow the Daikin Safety Policies.
- Prepares training materials according to regional training area guidelines.
- Ensures that training surveys, assistance and pictures of training updated in shared file are maintained appropriately.
- Primary point-of-contact for technical response for indirect DX channels within the assigned region.
- Provide guidance (remotely or on-field) in the installation, commissioning and troubleshooting to external Daikin partners for DX equipment within the assigned region.
- Train indirect channels in the use of the technical support escalation procedures.
- Follow up all technical support cases until proper resolution.
- Supervise external VRV installation and guarantee the compliance of installation protocols.
- Responsible for making sure that the VRV partners submit the installation reports in compliance with the Daikin process.
- Promptly escalate complex issue to the Regional 2nd Level Support and follow up for a prompt resolution.
- Guarantee that Daikin VRV partners have the correct certifications previously to new equipment installation.
- Work in any other duties as assigned.
MINIMUM QUALIFICATIONS
Minimum Education Requirements
Education Level: 3 - 5 Years / HVAC Associate Degree or Engineering Bachelor Degree or equivalent.
Minimum Experience
The candidate requires a minimum of 5 years’ experience in a technical support & trainer position for DX equipment. Willing to travel at least 50% of the time depending on territory.
Years of Experience
+5 Related experience technical support and technical training.
Required Knowledge, Skills, and Abilities
- Attention to detail
- HVAC technical skills
- Excellent communication skills (verbal & written)
- Excellent presentation skills
- Excellent problem-solving skills
- Excellent ability to provide technical training in theory and hands-on experience
- Excellent troubleshooting skills
- Excellent customer service skills
- Understanding and application of safety standards
PREFERRED QUALIFICATIONS
English as a second language
Customer Service Management Job Roles in Puerto Rico
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Search Customer Service Management Jobs in Puerto RicoCustomer Service Management Jobs in Puerto Rico: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Puerto Rico?
Employers with established visa sponsorship track records in Puerto Rico's customer service sector include Evertec, Triple-S Management, Popular Inc., and multinational business process outsourcing firms operating contact centers in the San Juan metro area. Large hotel and hospitality groups in the island's tourism corridor also sponsor customer service management roles. Sponsorship activity is generally concentrated among larger organizations with dedicated HR and legal infrastructure.
Which visa types are most common for customer service management roles in Puerto Rico?
The H-1B is the most common visa for customer service management roles, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field such as business administration or communications. The L-1A is another pathway for managers transferring within a multinational company. TN status is available to Canadian and Mexican nationals in qualifying management categories under the USMCA.
Which cities in Puerto Rico have the most customer service management sponsorship jobs?
San Juan and its surrounding metro municipalities, including Guaynabo, Bayamon, and Carolina, account for the majority of customer service management sponsorship opportunities in Puerto Rico. These areas host the island's largest corporate offices, BPO contact centers, and financial services firms. Ponce has a smaller but active commercial sector with occasional management openings, particularly in retail and healthcare-adjacent service operations.
How to find customer service management visa sponsorship jobs in Puerto Rico?
Migrate Mate is a dedicated platform for international candidates searching for visa sponsorship jobs, including customer service management roles filtered specifically to Puerto Rico. Rather than sorting through general job boards that rarely flag sponsorship willingness, Migrate Mate surfaces positions from employers with documented sponsorship activity. Filtering by role and location on Migrate Mate gives you a focused view of active openings relevant to your visa situation.
Are there any Puerto Rico-specific considerations for customer service management visa sponsorship?
Puerto Rico is a U.S. territory, so federal immigration rules and H-1B prevailing wage requirements apply exactly as they do on the mainland. However, the local labor market is bilingual, and employers often require Spanish proficiency for customer service management roles, which can work in favor of candidates from Latin America who qualify under a relevant visa category. The island's economy is heavily service-oriented, creating steady demand in financial services, healthcare administration, and hospitality management.
What is the prevailing wage for sponsored customer service management jobs in Puerto Rico?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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