Customer Service Management Visa Sponsorship Jobs in Puerto Rico
Customer service management visa sponsorship jobs in Puerto Rico are concentrated in San Juan, Guaynabo, and Bayamon, where major employers like Evertec, Triple-S Management, and multinational call center operators maintain large service operations. Puerto Rico's bilingual workforce and U.S. territory status make it a distinct market for international candidates seeking sponsored management roles.
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Get Access To All JobsJob Description
Join our program supporting Airbnb’s Luxe program as a Home Consultant and help us uphold the exceptional quality and hospitality standards expected from the luxury homes in Airbnb’s Luxe offering. As part of our Managed Services program, you will conduct in-person home assessments, document property conditions, capture photos, and provide detailed evaluation reports to support our luxury quality review process. Consultants typically complete home consultations in approximately 2 hours, with some variation depending on property size.
Please note that this project operates on an as needed basis. Assignment volume may fluctuate throughout the duration of the program and is not guaranteed. Some weeks may have higher activity levels while others may be lighter depending on operational demand and market needs.
What you'll do:
- Conduct in-person onsite home consultations and property evaluations
- Capture high-quality photos and document property conditions
- Complete structured assessment reports based on your independent expert evaluation of the properties using provided guidelines and templates
- Maintain professional and responsive communication and interactions with Hosts
- Coordinate scheduling and availability through MediaBox and email communication
- Ensure timely and accurate submission of reports following each consultation
Qualifications
Who you are:
- Preferred but not required: background in hospitality, customer service, interior design, real estate, or related fields
- Flexible schedule
- You have reliable transportation and a willingness to travel to assigned locations
- You own a phone or tablet that can be used to complete reports and upload photos
- Amazing communication skills
- Strong attention to details
- Proficient in written and spoken English
- Tech-comfortable and able to complete reports via a stable internet connection
- You are located within 1 hour driving distance from the job post location you are applying for
Additional Information
Compensation Structure
This opportunity offers compensation on a per-assignment basis. Candidates should propose their rate for reviewing and submitting a report for a 1-bedroom home. Average base rates within this region generally fall between $75-$90 for a 1-bedroom property. An additional $5 USD will be added for each additional bedroom, up to 8 bedrooms total.
Base Compensation
Example:
- 1 bedroom = your proposed base rate
- 2 bedrooms = base rate + $5
- 3 bedrooms = base rate + $10
- Etc. up to 8 bedrooms (all house sizes above 8 bedrooms will receive the 8 bedroom rate)
Travel Compensation
In addition to the consultation fee, consultants will also receive compensation for travel for each day they conduct an assessment at a predetermined rate based on the consultant's distance from the center of the zone they are assigned to. Travel compensation will range from $5 - $92 depending on the zone and the candidate’s proximity to the assigned zone. Additional information about the travel compensation and related requirements and procedures will be shared with candidates before offers are extended.
Job Description
Join our program supporting Airbnb’s Luxe program as a Home Consultant and help us uphold the exceptional quality and hospitality standards expected from the luxury homes in Airbnb’s Luxe offering. As part of our Managed Services program, you will conduct in-person home assessments, document property conditions, capture photos, and provide detailed evaluation reports to support our luxury quality review process. Consultants typically complete home consultations in approximately 2 hours, with some variation depending on property size.
Please note that this project operates on an as needed basis. Assignment volume may fluctuate throughout the duration of the program and is not guaranteed. Some weeks may have higher activity levels while others may be lighter depending on operational demand and market needs.
What you'll do:
- Conduct in-person onsite home consultations and property evaluations
- Capture high-quality photos and document property conditions
- Complete structured assessment reports based on your independent expert evaluation of the properties using provided guidelines and templates
- Maintain professional and responsive communication and interactions with Hosts
- Coordinate scheduling and availability through MediaBox and email communication
- Ensure timely and accurate submission of reports following each consultation
Qualifications
Who you are:
- Preferred but not required: background in hospitality, customer service, interior design, real estate, or related fields
- Flexible schedule
- You have reliable transportation and a willingness to travel to assigned locations
- You own a phone or tablet that can be used to complete reports and upload photos
- Amazing communication skills
- Strong attention to details
- Proficient in written and spoken English
- Tech-comfortable and able to complete reports via a stable internet connection
- You are located within 1 hour driving distance from the job post location you are applying for
Additional Information
Compensation Structure
This opportunity offers compensation on a per-assignment basis. Candidates should propose their rate for reviewing and submitting a report for a 1-bedroom home. Average base rates within this region generally fall between $75-$90 for a 1-bedroom property. An additional $5 USD will be added for each additional bedroom, up to 8 bedrooms total.
Base Compensation
Example:
- 1 bedroom = your proposed base rate
- 2 bedrooms = base rate + $5
- 3 bedrooms = base rate + $10
- Etc. up to 8 bedrooms (all house sizes above 8 bedrooms will receive the 8 bedroom rate)
Travel Compensation
In addition to the consultation fee, consultants will also receive compensation for travel for each day they conduct an assessment at a predetermined rate based on the consultant's distance from the center of the zone they are assigned to. Travel compensation will range from $5 - $92 depending on the zone and the candidate’s proximity to the assigned zone. Additional information about the travel compensation and related requirements and procedures will be shared with candidates before offers are extended.
Customer Service Management Job Roles in Puerto Rico
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Search Customer Service Management Jobs in Puerto RicoCustomer Service Management Jobs in Puerto Rico: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Puerto Rico?
Employers with established visa sponsorship track records in Puerto Rico's customer service sector include Evertec, Triple-S Management, Popular Inc., and multinational business process outsourcing firms operating contact centers in the San Juan metro area. Large hotel and hospitality groups in the island's tourism corridor also sponsor customer service management roles. Sponsorship activity is generally concentrated among larger organizations with dedicated HR and legal infrastructure.
Which visa types are most common for customer service management roles in Puerto Rico?
The H-1B visa is the most common visa for customer service management roles, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field such as business administration or communications. The L-1A is another pathway for managers transferring within a multinational company. TN visa status is available to Canadian and Mexican nationals in qualifying management categories under the USMCA.
Which cities in Puerto Rico have the most customer service management sponsorship jobs?
San Juan and its surrounding metro municipalities, including Guaynabo, Bayamon, and Carolina, account for the majority of customer service management sponsorship opportunities in Puerto Rico. These areas host the island's largest corporate offices, BPO contact centers, and financial services firms. Ponce has a smaller but active commercial sector with occasional management openings, particularly in retail and healthcare-adjacent service operations.
How to find customer service management visa sponsorship jobs in Puerto Rico?
Migrate Mate is a dedicated platform for international candidates searching for visa sponsorship jobs, including customer service management roles filtered specifically to Puerto Rico. Rather than sorting through general job boards that rarely flag sponsorship willingness, Migrate Mate surfaces positions from employers with documented sponsorship activity. Filtering by role and location on Migrate Mate gives you a focused view of active openings relevant to your visa situation.
Are there any Puerto Rico-specific considerations for customer service management visa sponsorship?
Puerto Rico is a U.S. territory, so federal immigration rules and H-1B prevailing wage requirements apply exactly as they do on the mainland. However, the local labor market is bilingual, and employers often require Spanish proficiency for customer service management roles, which can work in favor of candidates from Latin America who qualify under a relevant visa category. The island's economy is heavily service-oriented, creating steady demand in financial services, healthcare administration, and hospitality management.
What is the prevailing wage for sponsored customer service management jobs in Puerto Rico?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.