INTRODUCTION

Designs, develops, and tests complex software solutions. Investigates, diagnoses, and resolves complex and/or challenging technical issues. Performs system maintenance and updates. Customizes software settings to meet specific requirements. Creates project plans and defines scope for medium or mid-term projects. Drives the planning and execution of change management strategies. Documents software implementation requirements and specifications. Drives the implementation process changes to increase efficiency. Leads partnerships with cross-functional teams on projects.

ROLE AND RESPONSIBILITIES

Key Responsibilities

Product Implementation and Management – Software Development and Configuration:

• Designs, develops, and tests complex software solutions.
• Writes code and scripts and advises junior colleagues on coding problems/challenges.
• Debugs and troubleshoots highly complex software issues.
• Drives collaborations with cross-functional teams on software projects.

Product Implementation and Management – Technical Troubleshooting and Problem Solving:

• Identifies and resolves complex technical issues.
• Analyzes system logs and error messages.
• Investigates and diagnoses complex and/or challenging software problems.
• Designs and implements solutions to prevent further issues.

Product Implementation and Management – Technical Support and Maintenance:

• Provides advanced technical assistance to users or customers.
• Performs system maintenance and updates.
• Monitors and optimizes system performance.
• Responds to support tickets and resolves complex issues.

Product Implementation and Management – Implementation and Configuration:

• Configures standard software systems (e.g., turns on features of an application).
• Customizes software settings to meet specific requirements.

Project Management – Project Planning and Execution:

• Creates project plans and defines scope for medium or mid-term projects.
• Allocates resources and manages project timelines.
• Tracks project progress and reports on milestones.
• Conducts risk assessments and manages project risks.

Project Management – Change Management:

• Assesses the impact of proposed system changes.
• Drives the planning and execution of change management strategies.
• Communicates changes to stakeholders and users.
• Ensures smooth transitions and proactively minimizes disruptions.

Project Management – Documentation and Reporting:

• Documents software implementation requirements and specifications.
• Reviews reports on system performance and usage.
• Maintains and helps manage version control.

Project Management – Continuous Improvement and Process Optimization:

• Leads process improvement for their team's application area.
• Drives implementation of process changes to increase efficiency.
• Collects and analyzes feedback from users and stakeholders.
• Drives continuous improvement initiatives.

Collaboration – Collaboration and Communication:

• Leads partnerships with cross-functional teams on projects.
• Helps lead meetings and discussions.
• Provides updates and status reports to stakeholders.
• Communicates technical information to non-technical stakeholders.

Core Responsibilities

Planning & Execution:

• Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative.
• Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership:

• Collaborates across the organization to align on expectations and achieve shared objectives.
• Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs.
• Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving:

• Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.
• Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions.
• Reviews, contributes to, and documents problem solving strategies.

Continuous Learning:

• Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.
• Proactively seeks and leverages ongoing feedback and training to improve skills.
• Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.

Continuous Improvement:

• Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders.
• Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.

Performance and Development:

• Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.

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