Senior Manager, Software Engineering

Location: Nashville, TN (hybrid)

At Asurion, we don’t just redefine—we reinvent. We began by establishing a culture that rewards results and isn’t confined by a hierarchy. As a result, we have achieved phenomenal growth. Today, this entrepreneurial spirit is as strong as ever. It’s in our DNA. We foster a culture where our team members collaborate daily to make a difference—for our clients, customers, and themselves. Our dynamic and inclusive environment ensures that each of our 20,000+ team members have the opportunity to reach their full potential, while at the same time fulfilling the needs of more than 280 million consumers.

We value open-source technologies, solve challenging and unique problems, and innovate quickly. We embrace continuous delivery and Lean Startup principles. We work in small, empowered teams that have clear goals and success measures, and leverage the creativity of all members of the team.

Here in the Fraud Technology group our mission is to protect our customers; to deliver products that adapt quickly to the changing threats that Asurion and our customers face. We accomplish this through a high-trust relationship with our business partners that values both a strong engineering approach and the diversity of thought necessary to develop innovative solutions.

Who’s a great match for us?

• You Put Customers First: Build strong relationships within the functional areas of Asurion through the delivery of exceptional results.
• You Play a Team Sport: Foster an inclusive environment, bring forward ideas and engage with one another.
• You Take Ownership: Take initiative, contribute to multiple deliverables in a fast paced and ever-changing business environment.
• You Collaborate and Then Commit: Be a liaison with several cross functional groups facilitating the completion of deliverables.
• You want to Reach for Full Potential: Embrace and drive change, challenge the status quo.

What You’ll Do

As a Senior Manager of Software Engineering in the Fraud Technology group, here's what you can expect to do:

Team Leadership:

• Provide strong leadership to the software engineering team, fostering a collaborative and high-performing culture.
• Manage and mentor a team of software engineers, ensuring their professional growth and development.
• Set clear goals and expectations for the team and ensure they are aligned with the company's objectives.
• Foster a culture of innovation, technical excellence, and continuous improvement within the team.
• Take charge and assume the responsibility for leading and orchestrating the seamless delivery of offshore development teams.
• Oversee the planning, execution, and delivery of software development projects within allocated timelines and budgets.
• Collaborate with cross-functional teams, such as product management and quality assurance, to ensure successful project outcomes.
• Monitor project progress, identify risks and issues, and proactively implement mitigation strategies.
• Foster effective communication and collaboration within the team and across departments.

Technical Strategy and Architecture:

• Define and drive the technical strategy and roadmap for software development projects.
• Collaborate with stakeholders to understand business requirements and translate them into technical solutions.
• Architect scalable and robust software systems that meet business needs and align with industry best practices.
• Stay up to date with emerging technologies, tools, and frameworks, and evaluate their potential for integration into our software development process.
• Establish and enforce software development standards, best practices, and quality assurance processes.
• Implement effective testing strategies to ensure the delivery of high-quality, bug-free software.
• Drive continuous improvement initiatives to enhance software development processes, productivity, and efficiency.
• Conduct regular code reviews and provide constructive feedback to ensure code quality and maintainability.

Qualifications and Experience

• BS in Computer Science, Engineering, Mathematics, Electrical Engineering, Electronics Engineering, or related field required
• Minimum 5 years (8 preferred) of software development experience with at least 3 years in a managerial or leadership role.
• Strong technical expertise in software development, including hands-on experience with modern programming languages, frameworks, and technologies.
• Familiarity with Cloud technologies and architectures, such as AWS, Google Cloud, or Azure, is highly advantageous but not necessarily required
• Familiarity with Generative AI concepts (LLMs, prompt engineering, embeddings, vector databases) and their application in enterprise solutions is a strong plus
• Experience building and scaling AI-enabled platforms, including integration of ML/AI services, APIs, and data pipelines to support enterprise applications
• Experience in agile software development methodologies and tools
• Excellent leadership and people management skills, with a track record of building and leading high-performing software engineering teams
• Strong analytical and problem-solving abilities, with the ability to make sound decisions in complex situations
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
• Demonstrated ability to manage multiple projects simultaneously and deliver results within deadlines
• Proven track record of successfully delivering high-quality software products.
• Deep knowledge of the service contract or insurance industry, including sales and claims management; OR demonstrated ability to quickly learn new business processes and become an expert in a specific industry