Technical Support Visa Sponsorship Jobs in Texas
Texas is one of the most active states for technical support visa sponsorship, driven by major tech corridors in Austin, Dallas, and Houston. Companies like Dell Technologies, IBM, and Texas Instruments regularly hire international candidates for technical support roles, making Texas a strong destination for skilled workers pursuing H-1B visa or other employment-based visas.
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Get Access To All JobsCompany Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
Job Description
Technical Support Engineers ensure that our partners get a rapid and effective response when issues arise; from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident. The team are experts in the Wise Platform APIs, and provide 24/7 coverage - based across Singapore, Tallinn, and Austin - in order to maintain the highest quality and reliability for partners’ technical integrations.
The Role
We’re looking for a Technical Support Engineer for the Integration Success Team to scale our servicing capabilities for the Wise Platform in North America. You’ll be part of a global team whose main focus is ensure that Wise API integration gets an industry leading level of assistance when they need it. You will often take ownership of complex support: from API behaviour issues, to act as first-responders in major incidents and collaborate across global internal teams.
Your mission
- You’ll help support our API customers across different support channels and time zones - primarily with email in queues and also by phone or video conferencing in cases of critical issues.
- You’ll develop a deep expertise in Wise API and SWIFT products and capabilities, and solid understanding of how Wise Platform partnerships have integrated their solution with us. You’ll collaborate with teams across Wise globally.
- You’ll contribute to troubleshooting and solving issues that partners report, both independently and collaboratively with internal stakeholders such as engineering and commercial teams.
- You’ll contribute to product feedback with engineering but sharing and capturing knowledge and trends of issues.
About You
- You have previous experience in a technical support engineering role in an enterprise environment, and are familiar with support tooling and terminology.
- You’re confident in testing and debugging REST APIs, interpreting log and querying databases.
- You have strong organization and prioritization skills, and you’re able to focus on solving complex challenges at hand while setting expectations with stakeholders.
- You thrive in a support environment, and also drive proactive improvements and initiatives where you identify them.
- You’re cool under pressure - can navigate and handle the response to several high severity incidents at once - incident management experience is preferable.
- While this is not a developer role, having basic knowledge of some programming languages would be desirable (eg. Python, JavaScript).
- The team works 24/5 service levels globally, you’ll be comfortable with some regular out-of-hours and on-call over the weekends and holidays on a rotational basis.
- You work well in a team with a diverse group of people from all over the global and cultures and in different time zones.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
Job Description
Technical Support Engineers ensure that our partners get a rapid and effective response when issues arise; from general questions about the behaviour of an API or webhook, to acting as a first-responder for a major incident. The team are experts in the Wise Platform APIs, and provide 24/7 coverage - based across Singapore, Tallinn, and Austin - in order to maintain the highest quality and reliability for partners’ technical integrations.
The Role
We’re looking for a Technical Support Engineer for the Integration Success Team to scale our servicing capabilities for the Wise Platform in North America. You’ll be part of a global team whose main focus is ensure that Wise API integration gets an industry leading level of assistance when they need it. You will often take ownership of complex support: from API behaviour issues, to act as first-responders in major incidents and collaborate across global internal teams.
Your mission
- You’ll help support our API customers across different support channels and time zones - primarily with email in queues and also by phone or video conferencing in cases of critical issues.
- You’ll develop a deep expertise in Wise API and SWIFT products and capabilities, and solid understanding of how Wise Platform partnerships have integrated their solution with us. You’ll collaborate with teams across Wise globally.
- You’ll contribute to troubleshooting and solving issues that partners report, both independently and collaboratively with internal stakeholders such as engineering and commercial teams.
- You’ll contribute to product feedback with engineering but sharing and capturing knowledge and trends of issues.
About You
- You have previous experience in a technical support engineering role in an enterprise environment, and are familiar with support tooling and terminology.
- You’re confident in testing and debugging REST APIs, interpreting log and querying databases.
- You have strong organization and prioritization skills, and you’re able to focus on solving complex challenges at hand while setting expectations with stakeholders.
- You thrive in a support environment, and also drive proactive improvements and initiatives where you identify them.
- You’re cool under pressure - can navigate and handle the response to several high severity incidents at once - incident management experience is preferable.
- While this is not a developer role, having basic knowledge of some programming languages would be desirable (eg. Python, JavaScript).
- The team works 24/5 service levels globally, you’ll be comfortable with some regular out-of-hours and on-call over the weekends and holidays on a rotational basis.
- You work well in a team with a diverse group of people from all over the global and cultures and in different time zones.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Technical Support Job Roles in Texas
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Search Technical Support Jobs in TexasTechnical Support Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for technical support roles in Texas?
Several large employers in Texas have established visa sponsorship programs for technical support positions. Dell Technologies in Round Rock, IBM and AT&T in Dallas, and Hewlett Packard Enterprise in Houston are among the most consistent sponsors. Semiconductor and enterprise software companies throughout the Austin metro also regularly file H-1B petitions for technical support staff with specialized skills.
Which visa types are most common for technical support roles in Texas?
The H-1B is the most common visa for technical support roles in Texas, though it requires the position to qualify as a specialty occupation, meaning a bachelor's degree in a relevant field like computer science or information systems is typically required. L-1B visas apply to intracompany transfers with specialized knowledge. TN visas are available to Canadian and Mexican nationals in qualifying technical roles.
Which cities in Texas have the most technical support sponsorship jobs?
Austin leads Texas for technical support sponsorship activity, anchored by its concentration of technology companies and startups. Dallas-Fort Worth is close behind, with a dense cluster of enterprise IT, telecom, and financial technology employers. Houston adds significant volume through energy technology and healthcare IT firms. San Antonio has a growing cybersecurity sector that also generates technical support sponsorship opportunities.
How to find technical support visa sponsorship jobs in Texas?
Migrate Mate is built specifically for international job seekers and filters technical support roles in Texas by visa sponsorship status, so you avoid applying to positions that won't support work authorization. Browsing by role and state on Migrate Mate surfaces employers with active H-1B or other sponsorship histories, which is a practical starting point for targeting companies already familiar with the process.
Are there any Texas-specific factors that affect technical support visa sponsorship?
Texas has no state income tax, which affects prevailing wage benchmarks employers must meet under H-1B rules. The state's large university pipeline from UT Austin, Texas A&M, and UT Dallas produces many international graduates in computer science and engineering, which means competition for sponsored technical support roles can be high. Employers in Austin and Dallas are generally more experienced with sponsorship processes than smaller markets.
What is the prevailing wage for sponsored technical support jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.