Technical Support Visa Sponsorship Jobs in Kansas
Technical support roles in Kansas draw hiring from employers in sectors like aviation manufacturing, healthcare IT, and financial services, with companies in Wichita, Overland Park, and Kansas City active in sponsorship. Firms such as Spirit AeroSystems, Cerner (Oracle Health), and TIAA have sponsored technical roles in the state, making Kansas a realistic target for international candidates.
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Get Access To All JobsTitle: Technical Support Specialist
Location: Olathe, KS
Salary: $25/hr
About PSI
We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
About Role
The Technical Support Specialist is primarily responsible for assisting PSI test takers with technical issues or questions relating to computer hardware or software inquiries, as well as general Q&A. Must be comfortable speaking with our candidates via phone as well as chat while providing exceptional and professional services. This requires the ability to navigate issues to resolution in a timely fashion whilst tracking all calls and chats via internal ticketing system.
Role Responsibilities
- Provide level 2 technical phone/chat/email support.
- Provide technical and application support for a variety of services for online test delivery.
- Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
- Develop sound understanding of Technical Support operations and related applications and systems as well as business related processes and procedures.
- Take ownership and responsibility of an issues from start through to a successful resolution.
- The duties require that the Technical Support Agent receives and logs queries using some applications such as Zendesk, Anydesk and other TSR related applications.
- Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated applications.
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.
- Participate in the Quality Assurance process of testing application releases.
Knowledge, Skills and Experience Requirements
- High school diploma or equivalent required.
- Bachelor’s degree preferred.
- Minimum of 1-3 years Technical Support experience.
- Excellent verbal and written communication skills.
- Experience with ZenDesk, AnyDesk, Cisco and any other TSR applications.
- Knowledgeable in MS Office applications installation, operation and support.
- PC hardware support knowledge.
Benefits & Culture
At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
- 401k/Pension/Retirement Plan – with country specific employer %
- Enhanced PTO/Annual Leave
- Medical insurance – country specific
- Dental, Vision, Life and Short-Term Disability for US
- Flexible Spending Accounts – for the US
- Medical Cashback plan covering vision, dental and income protection for UK
- Employee Assistance Programme
- Commitment and understanding of work/life balance
- Dedicated DE&I group that drive core people initiatives
- A culture of embracing wellness, including regular global initiatives
- Access to supportive and professional mechanisms to help you plan for your future
- Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Title: Technical Support Specialist
Location: Olathe, KS
Salary: $25/hr
About PSI
We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
About Role
The Technical Support Specialist is primarily responsible for assisting PSI test takers with technical issues or questions relating to computer hardware or software inquiries, as well as general Q&A. Must be comfortable speaking with our candidates via phone as well as chat while providing exceptional and professional services. This requires the ability to navigate issues to resolution in a timely fashion whilst tracking all calls and chats via internal ticketing system.
Role Responsibilities
- Provide level 2 technical phone/chat/email support.
- Provide technical and application support for a variety of services for online test delivery.
- Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment.
- Develop sound understanding of Technical Support operations and related applications and systems as well as business related processes and procedures.
- Take ownership and responsibility of an issues from start through to a successful resolution.
- The duties require that the Technical Support Agent receives and logs queries using some applications such as Zendesk, Anydesk and other TSR related applications.
- Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated applications.
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.
- Participate in the Quality Assurance process of testing application releases.
Knowledge, Skills and Experience Requirements
- High school diploma or equivalent required.
- Bachelor’s degree preferred.
- Minimum of 1-3 years Technical Support experience.
- Excellent verbal and written communication skills.
- Experience with ZenDesk, AnyDesk, Cisco and any other TSR applications.
- Knowledgeable in MS Office applications installation, operation and support.
- PC hardware support knowledge.
Benefits & Culture
At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
- 401k/Pension/Retirement Plan – with country specific employer %
- Enhanced PTO/Annual Leave
- Medical insurance – country specific
- Dental, Vision, Life and Short-Term Disability for US
- Flexible Spending Accounts – for the US
- Medical Cashback plan covering vision, dental and income protection for UK
- Employee Assistance Programme
- Commitment and understanding of work/life balance
- Dedicated DE&I group that drive core people initiatives
- A culture of embracing wellness, including regular global initiatives
- Access to supportive and professional mechanisms to help you plan for your future
- Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Technical Support Job Roles in Kansas
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Search Technical Support Jobs in KansasTechnical Support Jobs in Kansas: Frequently Asked Questions
Which companies sponsor visas for technical support roles in Kansas?
Employers with a documented history of visa sponsorship for technical support roles in Kansas include Spirit AeroSystems and Textron Aviation in Wichita, Oracle Health (formerly Cerner) and TIAA in the Kansas City metro, and several regional managed service providers and healthcare systems. Large corporations in these sectors are more likely to have established immigration processes than smaller local firms.
Which visa types are most common for technical support roles in Kansas?
The H-1B visa is the most common visa for technical support professionals in Kansas, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a specific technical field. The TN visa is an option for Canadian and Mexican nationals in qualifying computer-related occupations. The L-1B, which covers intracompany transferees with specialized knowledge, applies when a candidate is moving from an overseas office of the same employer.
Which cities in Kansas have the most technical support sponsorship jobs?
Overland Park and the broader Kansas City metro area account for the largest share of technical support sponsorship activity in Kansas, driven by a concentration of IT services firms, financial companies, and healthcare technology employers. Wichita is the second major hub, supported by aviation manufacturing and its supporting technology operations. Lawrence and Manhattan see smaller volumes, primarily connected to university-adjacent technology roles.
How to find technical support visa sponsorship jobs in Kansas?
Migrate Mate filters job listings specifically by visa sponsorship, so you can search for technical support roles in Kansas without sorting through positions that do not sponsor. The platform surfaces openings from employers already willing to file petitions, which is the most common barrier for international candidates. Filtering by state and role category on Migrate Mate narrows results to Kansas-based technical support opportunities relevant to your situation.
Are there state-specific factors that affect technical support sponsorship in Kansas?
Kansas does not impose state-level visa sponsorship requirements beyond federal rules, but the prevailing wage for technical support roles varies by metro area and must be met for H-1B Labor Condition Applications. Wichita wages differ from those in the Overland Park and Kansas City metro, so the specific work location matters for LCA filings. Kansas State University and the University of Kansas also generate a pipeline of international graduates who pursue sponsorship in the region.
What is the prevailing wage for sponsored technical support jobs in Kansas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.