Technical Support Visa Sponsorship Jobs in Hawaii

Description

Applicants seeking short-term or part-time work with the University of Hawai'i may apply for Casual Hire positions, which include administrative, professional, and technical (APT) or instructional-type positions. Because of the temporary nature of these appointments, Casual Hire employees are not eligible for most benefits as provided to regular Board of Regents (BOR) and Civil Service employees (i.e. paid holidays/leave). Casual Hire appointments may last for up to 89 days for full-time employees, and up to 1 calendar year for part-time employees.

Duties and Responsibilities

• Build, customize, maintain Law School websites
• Ensure all web properties meet WCAG 2.1 AA accessibility standards or higher and Section 508 compliance
• Analyze and define various system requirements; provide logical workflows and data structures for new systems; and define interface specifications in accordance with overall system design.
• Work with subject matter experts and stakeholders to understand business needs, source data structures, data item definitions, and document key findings. Analyze source metadata, profile source data, and develop data mapping and transformation rules.
• Communicate and work with managerial, administrative, and technical staff to determine system information needs, data flows, and definitions. Document what is learned to develop materials which match processes, system features and functionalities as indicated.
• Develop and determine system specifications, including timelines and functional specifications, translate specifications into programming requirements including program modules and data element dictionaries.
• Determine software, integrations, and other tools necessary to implement system specifications.
• Develop and document technical documentation aligned with established system designs and specifications.
• Develop, test and maintain software applications, ensuring code quality and adherence to best practices.
• Program, evaluate, and test web-based applications using Java, HTML, JSP (JavaServer Pages), and JSTL (JavaServer Pages Standard Tag Library), and/or any other programming or scripting languages to meet project requirements.
• Develop and design software test procedures; design system test; coordinate system and parallel and quality assurance testing; evaluate test results determine whether programs are production ready. Monitor and review system performance and user problems to determine if system adjustments or enhancements are necessary.
• Assist with providing desktop services for faculty and staff.
• Assist with providing classroom support with the equipment for faculty, staff and other members who use the rooms.
• Follows and implements directives and guidance related to best practices from University of Hawai'i System Information Technology Services.
• Ensures the consistent adoption, implementation, and enforcement of recommendations issued through University of Hawai'i System Information Technology Service.
• Keeps abreast of recommendations issued through University of Hawai'i System Information Technology Service, and takes timely action as needed.
• Other duties as assigned

Minimum Qualifications

• Possession of a pertinent baccalaureate educational degree in Management Information Systems, Computer Science, Information & Computer Sciences, and/or related field and 3 years of progressively responsible professional information technology experience with responsibilities for applications development, desktop application support, user application support/help desk or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
• Considerable working knowledge of applications development as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodologies.
• Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with applications development.
• Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluate, integrate, and implement practical and thorough solutions in an effective and timely manner.
• Demonstrated ability to comprehend and interpret administrative directives and guidance to ensure IT operations align with organizational standards and industry best practices.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
• Ability to design and develop dynamic prototypes and websites, development of online forms, and web user interfaces.
• Considerable working knowledge of CMS such as Wordpress, Drupal
• Considerable working knowledge of JAVA, HTML, CSS, XML, JSON, PHP, and Microsoft Active Server Pages.
• Considerable working knowledge of one or more Database Management Systems (DBMS) such as MySQL or Oracle.
• Demonstrated strong problem-solving skills and ability to troubleshoot technical issues.
• Demonstrated ability to develop clean, structured programs and conduct thorough testing; define, design, and develop efficient customized reports and ad hoc queries; and recognize problems, identify possible causes, and resolve routine problems.
• Demonstrated ability to speak, read, comprehend, interpret, and write fluently in English.
• Ability to work a variable work schedule; and work outside normally scheduled work hours including day, night, weekend and/or holiday hours, as directed.

Desirable Qualifications

• Prior work experience maintaining and supporting a cross-platform computing infrastructure in a higher-education institution
• Working knowledge of Apache Web Server and the Tomcat servlet container.
• Working knowledge of JavaScript and related technologies such as jQuery, React, AngularJS and Node.js.
• Working knowledge of a source control system such as Git.
• Working knowledge of SQL (Structured Query Language).
• Working knowledge of usability concepts and disability requirements for web-based applications.
• Working knowledge of deploying applications to Amazon Web Services or other cloud providers.
• Working knowledge of automation or AI-driven solutions to improve organizational productivity.
• Familiarity with Prompt Engineering, Large Language Model (LLM) architectures, and AI ethics in an educational setting.
• Demonstrated knowledge of emerging AI technologies and their practical application for institutional productivity and educational enhancement.

To Apply:

Applicant must submit the following: (1) Cover letter to the Selection Committee indicating interest in the position and how the minimum and desirable qualifications of the position are met; (2) Resume; (3) Names and contact information (telephone number and email addresses) of at least three professional references; and, (4) Official transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire.)

Note: If you have not applied for a position before using NeoGov, you will need to create an account after

Inquiries: Steven Park (chongp@hawaii.edu)

EEO, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/