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Job Description:

Enterprise Fulfillment Coordinator - Salt Lake City, UT

About Packsize

Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.

About the Role

We are looking for the next awesome member of the Customer Operations Team. This role is a key part of an extraordinary team delivering customer WOW each day! This role will specialize in the enterprise-level customer experience ensuring that these critical customers are taken care of from PO to delivery. This role will be the main order fulfillment resource for our enterprise customers to ensure that all service level agreements are met.

• Customer Service
• Place primary focus on delivering superior customer service as a member of the Customer Operations team.
• The best candidate will strive to build and maintain relationships with internal and external customers, own the role of providing customer wow, troubleshoot customer issues and resolve completely, obtain product knowledge (during training) to ensure the information provided to customers is accurate.

• Order Processing - Process orders and follow through until confirmed delivery. Experience in the PO/SO fulfillment cycle is preferred, but can also be trained.

• Vendor Management

• Daily interaction with vendors and suppliers in a third-party or drop-ship scenario including order confirmations, handling delays, date changes, expedite requests, and quality issues.

• Inventory Management

• The best candidate will understand inventory and warehouse management concepts, and be able to monitor inventory levels to ensure service level agreements are always achievable.

• Logistics

• A working knowledge of transportation and logistics processes will be an advantage in this role. This position will require daily tracking of orders shipped to enterprise customers via parcel, LTL/FTL, and containers.

• Experience in customer service, supply chain, procurement, or logistics coordinator, or similar is preferred.
• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
• Experience in packaging/manufacturing/transportation/supply chain is a plus.

Required

• Exceptional Customer Service experience and skill set.
• Excellent written/verbal communication and organizational skills.
• Strong attention to detail.
• Able to prioritize responsibilities and multi-task.
• Must be willing to work in a team atmosphere.

Preferred

• Knowledge of Microsoft Office, Google Suite, ERP/CRM/TMS systems (SAP, Salesforce, BluJay), and BI Tools/Reporting.
• Proficient with Microsoft Excel (lookups, array formulas, pivot tables, VBA, etc.)
• Ability to learn new software programs and processes with ease.

Physical Demands and Working Conditions:

• Ability to work in an office environment
• Travel outside of the office is minimal
• Must be able to comply with all Packsize confidentiality and non-compete policy

What We Offer

The salary range for this role is $65,000-$75,000 USD / YR; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.