Support Lead Visa Sponsorship Jobs in Vermont
Vermont's support lead roles are concentrated among Burlington-area tech firms, healthcare organizations like UVM Health Network, and remote-friendly software companies. Employers in Vermont's growing tech corridor occasionally sponsor H-1B visa and TN visas for experienced support leads with specialized technical or operational expertise.
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Get Access To All JobsAbout Sirona Medical
At Sirona Medical, we’re building software that enables physicians to work as fast as they can think. Each year in the U.S., billions of patient images are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in. We’re a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS —a unified, AI-powered operating system powering the entire radiology workflows.
How Sirona Solves the Problem
Sirona Is Uniquely Positioned To Transform The Way Radiology Is Practiced. We're Delivering The Organizational Shift That Both Individual Radiologists And Entire Practices Urgently Need
- A unified, intuitive, and platform-agnostic solution
- A streamlined workspace that makes every part of the radiologist’s workflow faster and easier
- The freedom to read from anywhere, for anyone
By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.
About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction.
Your Role
As a Sirona Application Support Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team.
- This is an hourly role working remotely within the United States
- This role has a preferred shift of 3PM to 11:30PM EST Monday through Friday but partakes in multiple shifts, including overnight and weekends, on a rotating basis to meet customer and business needs
Key Responsibilities
- Proactively respond to client issues and maintain active monitoring of client sites
- Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
- Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
- Escalate unresolved issues to the appropriate internal channels for swift resolution
- Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
- Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
- Collaborate with engineering and product development teams to address and resolve software-related issues effectively
- Contribute to knowledge base and runbooks on an ongoing basis
Key Requirements
- Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
- Experience working directly with clinician onboarding on clinical applications
- Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
- PACS administrator or PACS analyst background preferred
- Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
- Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
- Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
- Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
Benefits
- Stock Options
- Flexible Paid Time Off
- Medical, dental, vision insurance
- Life insurance
- Paid Maternity and Paternity Leave
- 401K matching
- Apple equipment
- Sponsorship for conferences, continuing education, etc.
The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
About Sirona Medical
At Sirona Medical, we’re building software that enables physicians to work as fast as they can think. Each year in the U.S., billions of patient images are captured—and nearly all of them are reviewed and diagnosed by radiologists. These specialists are the central hub of diagnostic medicine: over 80% of all healthcare data flows through radiology IT systems. Yet despite their pivotal role, radiologists are overburdened by outdated, fragmented software which limits their efficiency and ultimately the quality and efficiency of care that health systems can provide patients. That’s where Sirona comes in. We’re a San Francisco-based, cloud-native software company with employees around the world. Our deep understanding of both the practice and business of radiology has allowed us to build RadOS —a unified, AI-powered operating system powering the entire radiology workflows.
How Sirona Solves the Problem
Sirona Is Uniquely Positioned To Transform The Way Radiology Is Practiced. We're Delivering The Organizational Shift That Both Individual Radiologists And Entire Practices Urgently Need
- A unified, intuitive, and platform-agnostic solution
- A streamlined workspace that makes every part of the radiologist’s workflow faster and easier
- The freedom to read from anywhere, for anyone
By cutting clicks, optimizing diagnostic time, and unlocking efficiencies that extend far beyond the reading room into all care settings, Sirona empowers radiologists—and in doing so, we help the entire healthcare system move faster, smarter, and with greater impact on patient outcomes.
About Us: At Sirona Medical, we are dedicated to providing exceptional support and service to the radiologists that use our platform, ensuring a seamless and rewarding experience. We believe in fostering a culture of collaboration, inclusivity, and efficiency, striving to exceed expectations in every interaction.
Your Role
As a Sirona Application Support Specialist, you will play a pivotal role in delivering unparalleled assistance to our users, embodying the values and vision of our Customer Support team. Your primary focus will be on promptly addressing and resolving customer inquiries, leveraging a collaborative and efficient approach. Additionally, you will have the opportunity to streamline workflow processes, contributing to the scalability and effectiveness of our team.
- This is an hourly role working remotely within the United States
- This role has a preferred shift of 3PM to 11:30PM EST Monday through Friday but partakes in multiple shifts, including overnight and weekends, on a rotating basis to meet customer and business needs
Key Responsibilities
- Proactively respond to client issues and maintain active monitoring of client sites
- Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed
- Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness
- Escalate unresolved issues to the appropriate internal channels for swift resolution
- Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity
- Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization
- Collaborate with engineering and product development teams to address and resolve software-related issues effectively
- Contribute to knowledge base and runbooks on an ongoing basis
Key Requirements
- Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration
- Experience working directly with clinician onboarding on clinical applications
- Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists
- PACS administrator or PACS analyst background preferred
- Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general
- Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting
- Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred
- Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset
Benefits
- Stock Options
- Flexible Paid Time Off
- Medical, dental, vision insurance
- Life insurance
- Paid Maternity and Paternity Leave
- 401K matching
- Apple equipment
- Sponsorship for conferences, continuing education, etc.
The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Support Lead Job Roles in Vermont
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Search Support Lead Jobs in VermontSupport Lead Jobs in Vermont: Frequently Asked Questions
Which companies in Vermont sponsor visas for support lead roles?
Burlington-area employers are the most active sponsors for support lead positions in Vermont. Companies in the technology, healthcare IT, and SaaS sectors, including firms connected to the University of Vermont's research ecosystem, have filed for H-1B sponsorship in support and customer operations roles. Larger organizations with established HR infrastructure are generally better positioned to manage the sponsorship process than small startups.
Which visa types are most common for support lead roles in Vermont?
The H-1B is the most common visa for support lead roles in Vermont when the position requires a relevant bachelor's degree, such as computer science, information systems, or a related field. Canadian citizens may qualify for TN status under the USMCA if the role meets applicable professional categories. Support leads with primarily managerial or generalist duties may face more scrutiny during the specialty occupation determination than those in clearly technical roles.
Which cities in Vermont have the most support lead sponsorship jobs?
Burlington is Vermont's primary hub for support lead sponsorship opportunities, home to the state's largest concentration of technology companies, health systems, and financial services firms. South Burlington and Williston also host corporate offices and regional headquarters where support teams operate. Outside the Burlington metro, sponsored support lead roles are relatively uncommon, though remote-friendly employers based in Vermont occasionally hire from across the state.
How to find support lead visa sponsorship jobs in Vermont?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify support lead openings in Vermont without sorting through positions that don't offer sponsorship. You can search by role and state to surface relevant opportunities from Vermont employers. Given the limited volume compared to larger tech states, setting up alerts on Migrate Mate for new support lead postings in Vermont is a practical approach.
Are there any state-specific considerations for support lead sponsorship in Vermont?
Vermont's tech sector is smaller than neighboring Massachusetts or New York, which means fewer employers with active visa sponsorship programs and a narrower pool of support lead openings overall. Employers must meet DOL prevailing wage requirements for the Burlington-South Burlington metropolitan area or Vermont statewide wage levels, depending on the job location. Candidates with backgrounds in healthcare IT or enterprise software often find stronger demand among Vermont's sponsoring employers.
What is the prevailing wage for sponsored support lead jobs in Vermont?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.