Quality Program Manager Visa Sponsorship Jobs in Washington
Washington state is a strong market for quality program manager roles, with major employers like Boeing, Amazon, and Microsoft headquartered or operating here. Seattle and the Puget Sound corridor anchor most opportunities, while Spokane and Redmond also draw candidates. Aerospace, cloud technology, and medical devices are the dominant industries driving demand for this role.
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Get Access To All JobsINTRODUCTION
TikTok Local Services - Governance Ops Quality & Training Program Manager
Location:
Seattle
Employment Type:
Regular
Job Code:
A212169
About the team:
With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners. In Local Services, through POI, Video, LIVE, Search, and other various products - services and roles related to life are creatively connected, making the daily life experience richer, more unique, and more innovative.
At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. In this regard, the Governance and Experience team of Local Services seeks to preserve trust and uplift the user experience for TikTok Local Services, by designing and implementing end-to-end programmes that enable a safe, trustworthy and thriving international marketplace.
Responsibilities:
- Act as the bridge between Policy and BPO teams, translating policy requirements into scalable training materials and programs to ensure compliance with Moderation, Labeling, and Service standards.
- Design and implement intake-to-delivery SOPs, ensuring accurate tracking of policy updates and effective rollout to BPO teams.
- Resolve BPO case inquiries by clarifying policy ambiguities and partnering with Policy teams to refine guidelines and improve implementation.
- Develop and execute statistically sound QA frameworks and audits to monitor BPO accuracy, quality, and SLA adherence.
- Conduct structured case reviews to identify policy or process gaps, and drive improvements with Policy and Product stakeholders.
- Partner cross-functionally (Policy, Product, BPO) to continuously enhance training, QA, and operational processes.
- Perform root cause analyses on performance gaps and implement targeted actions to improve BPO outcomes.
MINIMUM QUALIFICATIONS:
- 3+ years of experience in BPO operations, including enforcement, labeling, moderation, or customer service, ideally within Internet, e-commerce, or O2O environments.
- Strong understanding of BPO management, including requirements intake, SOP development, SLA management, productivity and quality metrics, training, and workforce planning; familiarity with industry best practices and trends.
- Excellent presentation skills, with the ability to synthesize data and insights into clear, structured recommendations for stakeholders and leadership.
- Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.
PREFERRED QUALIFICATIONS:
- Proficiency in utilizing querying and analytical tools, and conducting data analysis (e.g., SQL, Python, Excel) is advantageous. Data interpretation or analysis will be advantageous for the role.
- Possesses strategic thinking, as well as programme management and communication skills, with the ability to manage and push complex projects, as well as influence multiple cross-functional teams.
- Familiarity with O2O, E-commerce, or other online and offline local services, governance & customer experience, regulatory and compliance requirements.
- Proactive, independent and driven; able to thrive in ambiguity and handle multiple competing priorities in a fast-paced environment.
COMPENSATION
- The base salary range for this position in the selected city is $103360 - $209380 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
- Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
- Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
- Exercising sound judgment.
ABOUT TIKTOK
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
WHY JOIN US
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
DIVERSITY & INCLUSION
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TIKTOK ACCOMMODATION
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request
INTRODUCTION
TikTok Local Services - Governance Ops Quality & Training Program Manager
Location:
Seattle
Employment Type:
Regular
Job Code:
A212169
About the team:
With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners. In Local Services, through POI, Video, LIVE, Search, and other various products - services and roles related to life are creatively connected, making the daily life experience richer, more unique, and more innovative.
At the same time, Local Services creates an inclusive and fair healthy business environment, helping merchants, service providers, creators and other roles to continuously create revenue and improve efficiency. In this regard, the Governance and Experience team of Local Services seeks to preserve trust and uplift the user experience for TikTok Local Services, by designing and implementing end-to-end programmes that enable a safe, trustworthy and thriving international marketplace.
Responsibilities:
- Act as the bridge between Policy and BPO teams, translating policy requirements into scalable training materials and programs to ensure compliance with Moderation, Labeling, and Service standards.
- Design and implement intake-to-delivery SOPs, ensuring accurate tracking of policy updates and effective rollout to BPO teams.
- Resolve BPO case inquiries by clarifying policy ambiguities and partnering with Policy teams to refine guidelines and improve implementation.
- Develop and execute statistically sound QA frameworks and audits to monitor BPO accuracy, quality, and SLA adherence.
- Conduct structured case reviews to identify policy or process gaps, and drive improvements with Policy and Product stakeholders.
- Partner cross-functionally (Policy, Product, BPO) to continuously enhance training, QA, and operational processes.
- Perform root cause analyses on performance gaps and implement targeted actions to improve BPO outcomes.
MINIMUM QUALIFICATIONS:
- 3+ years of experience in BPO operations, including enforcement, labeling, moderation, or customer service, ideally within Internet, e-commerce, or O2O environments.
- Strong understanding of BPO management, including requirements intake, SOP development, SLA management, productivity and quality metrics, training, and workforce planning; familiarity with industry best practices and trends.
- Excellent presentation skills, with the ability to synthesize data and insights into clear, structured recommendations for stakeholders and leadership.
- Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.
PREFERRED QUALIFICATIONS:
- Proficiency in utilizing querying and analytical tools, and conducting data analysis (e.g., SQL, Python, Excel) is advantageous. Data interpretation or analysis will be advantageous for the role.
- Possesses strategic thinking, as well as programme management and communication skills, with the ability to manage and push complex projects, as well as influence multiple cross-functional teams.
- Familiarity with O2O, E-commerce, or other online and offline local services, governance & customer experience, regulatory and compliance requirements.
- Proactive, independent and driven; able to thrive in ambiguity and handle multiple competing priorities in a fast-paced environment.
COMPENSATION
- The base salary range for this position in the selected city is $103360 - $209380 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
- Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
- Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
- Exercising sound judgment.
ABOUT TIKTOK
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
WHY JOIN US
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
DIVERSITY & INCLUSION
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TIKTOK ACCOMMODATION
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request
Quality Program Manager Job Roles in Washington
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Search Quality Program Manager Jobs in WashingtonQuality Program Manager Jobs in Washington: Frequently Asked Questions
Which companies in Washington sponsor visas for quality program managers?
Boeing, Amazon, Microsoft, and Starbucks have documented histories of sponsoring H-1B visa and other work visas for quality program managers in Washington. Medical device companies like Philips and Cepheid also hire for quality roles requiring sponsorship. Aerospace suppliers concentrated around Everett and Renton represent another active segment of the sponsorship market for this position.
Which visa types are most common for quality program manager roles in Washington?
The H-1B is the most common visa type for quality program managers in Washington, as the role typically qualifies as a specialty occupation requiring at least a bachelor's degree in engineering, quality management, or a related field. L-1B transfers are also used when candidates move from an overseas office of a multinational employer. Some roles in research-adjacent settings may use O-1 visa or TN visas for eligible nationalities.
Which cities in Washington have the most quality program manager sponsorship jobs?
Seattle and the surrounding Puget Sound region account for the largest share of quality program manager sponsorship jobs in Washington, driven by Amazon, Boeing, and a dense concentration of aerospace and technology suppliers. Redmond is a notable secondary hub given Microsoft's campus. Everett sees consistent demand tied to Boeing's commercial airplane manufacturing operations, particularly for candidates with aerospace quality systems experience.
How to find quality program manager visa sponsorship jobs in Washington?
Migrate Mate is built specifically for international job seekers and filters quality program manager roles in Washington by visa sponsorship history, so you're not wasting time applying to employers who don't sponsor. The platform surfaces employers in Seattle, Redmond, and Everett that have filed H-1B petitions for similar roles, giving you a targeted starting point rather than a broad general search.
Are there any state-specific considerations for quality program managers seeking sponsorship in Washington?
Washington's dominant industries, aerospace and cloud technology, set the prevailing wage context for quality program manager roles, which tends to be higher than the national average given the concentration of large employers. Many hiring pipelines flow through the University of Washington and Washington State University, both of which produce engineering graduates with quality systems backgrounds. Employers filing H-1B petitions in Washington must meet Department of Labor prevailing wage requirements for the specific metropolitan statistical area where the role is based.
What is the prevailing wage for sponsored quality program manager jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.