Technical Support Visa Sponsorship Jobs in Washington
Washington is one of the strongest states for technical support visa sponsorship, driven by a dense concentration of technology employers in the Seattle metro area. Companies like Microsoft, Amazon, and Salesforce regularly hire technical support professionals and have established H-1B visa sponsorship programs. Bellevue, Redmond, and Seattle account for the majority of opportunities.
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Get Access To All JobsWho We Are
OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com.
Job Summary
As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. You will provide phone and email support to our customers for a variety of our video security products. Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them. In the role of Technical Support Representative, you will analyze and resolve customer hardware, software, and network problems in a timely and accurate manner. With a career at OpenEye, you will learn new technologies and have the opportunity to grow within the organization. This is a full time, onsite position in our Liberty Lake, WA headquarters.
Role and Responsibilities
- Troubleshoot network communications including router issues, WAN link outage, and switch problems.
- Troubleshoot software/hardware, user processes and mechanical operation.
- Support customers over the phone, email, and/or remote automation interfaces.
- Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service.
- Assist the department with creating knowledge base articles to increase customer self-support.
- Learn new technologies and take on more responsibilities as the organization grows.
- Other duties as assigned.
Requirements
- High School Diploma or a General Education Degree
- 2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
- Excellent verbal and written communication skills
- Must be a problem-solver who is flexible and responsible
- Must be able to work in a team-based collaborative environment
- Enjoy interacting with people
- Work at our Liberty Lake, WA headquarters
Preferred Qualifications
- Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects.
- Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.)
- Knowledge of electrical wiring, proper grounding, etc.
- Knowledge of Linux OS
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
The Perks!
- The pay range for this position is $19.00 - $22.00 per hour. This role is also eligible for an annual discretionary bonus.
- Employees are eligible to purchase company stock at a discounted rate
- Collaborative, fun, creative culture where idea sharing is encouraged
- Casual dress (Jeans are welcome!)
- Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
- Up to $5,000 annual company match for 401k
- Company paid short-term/long-term disability, AD&D and life insurance
- Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
- Paid maternity and paternity leave
- Pet Insurance
- Free annual membership to Care.com
- Free access to the Headspace app for you and up to five friends and family members.
- 15 Days of Paid Vacation accrued per year (increases after year 3)
- Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous
- Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
- Employee Equipment Program – Free Alarm.com system for your home!
OpenEye is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.
JR105863
LI# - Onsite
The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.
Base Salary Range
$20 — $23 USD
Who We Are
OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com.
Job Summary
As a Technical Support Representative, you will be responsible for supporting all products OpenEye offers as well as secondary software and products necessary for use. You will provide phone and email support to our customers for a variety of our video security products. Supported products include Digital Video Recorders, Security Cameras, Network Switches and Routers along with the software associated with them. In the role of Technical Support Representative, you will analyze and resolve customer hardware, software, and network problems in a timely and accurate manner. With a career at OpenEye, you will learn new technologies and have the opportunity to grow within the organization. This is a full time, onsite position in our Liberty Lake, WA headquarters.
Role and Responsibilities
- Troubleshoot network communications including router issues, WAN link outage, and switch problems.
- Troubleshoot software/hardware, user processes and mechanical operation.
- Support customers over the phone, email, and/or remote automation interfaces.
- Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service.
- Assist the department with creating knowledge base articles to increase customer self-support.
- Learn new technologies and take on more responsibilities as the organization grows.
- Other duties as assigned.
Requirements
- High School Diploma or a General Education Degree
- 2+ years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
- Excellent verbal and written communication skills
- Must be a problem-solver who is flexible and responsible
- Must be able to work in a team-based collaborative environment
- Enjoy interacting with people
- Work at our Liberty Lake, WA headquarters
Preferred Qualifications
- Knowledge of basic inter-networking operations and protocols, with a demonstrated ability to assist with networking projects.
- Knowledge of Security Industry (Cameras, DVR’s, Sensors, Relays, etc.)
- Knowledge of electrical wiring, proper grounding, etc.
- Knowledge of Linux OS
Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
The Perks!
- The pay range for this position is $19.00 - $22.00 per hour. This role is also eligible for an annual discretionary bonus.
- Employees are eligible to purchase company stock at a discounted rate
- Collaborative, fun, creative culture where idea sharing is encouraged
- Casual dress (Jeans are welcome!)
- Medical, dental, vision & prescription benefits starting day 1! Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
- Up to $5,000 annual company match for 401k
- Company paid short-term/long-term disability, AD&D and life insurance
- Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
- Paid maternity and paternity leave
- Pet Insurance
- Free annual membership to Care.com
- Free access to the Headspace app for you and up to five friends and family members.
- 15 Days of Paid Vacation accrued per year (increases after year 3)
- Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous
- Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
- Employee Equipment Program – Free Alarm.com system for your home!
OpenEye is an Equal Opportunity Employer
In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to RecruitingPartnerships@Alarm.com.
JR105863
LI# - Onsite
The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.
Base Salary Range
$20 — $23 USD
Technical Support Job Roles in Washington
See all 135+ Technical Support Jobs in Washington
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Search Technical Support Jobs in WashingtonTechnical Support Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for technical support roles in Washington?
Microsoft, Amazon, and Salesforce are among the most active H-1B sponsors for technical support professionals in Washington, particularly in the Seattle and Redmond areas. Smaller technology firms, cloud infrastructure companies, and enterprise software vendors in the Puget Sound region also file H-1B petitions for technical support roles, especially positions requiring specialized knowledge of specific platforms or systems.
Which visa types are most common for technical support roles in Washington?
The H-1B is the most common visa for technical support roles in Washington, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field like computer science or information technology. Australians may also pursue the E-3 visa. TN visa status is available to Canadian and Mexican nationals in qualifying technical roles. Some candidates transition from F-1 OPT, particularly those graduating from Washington's engineering programs.
Which cities in Washington have the most technical support sponsorship jobs?
Seattle and Redmond together account for the largest share of technical support sponsorship roles in Washington, largely due to the presence of Amazon and Microsoft headquarters. Bellevue has grown significantly as a secondary tech hub with a concentration of mid-size software and cloud companies. Kirkland and Bothell also have active hiring among technology firms, while Spokane and Tacoma offer a smaller but present set of opportunities outside the Puget Sound corridor.
How to find technical support visa sponsorship jobs in Washington?
Migrate Mate is built specifically for international candidates searching for visa-sponsored technical support roles in Washington. You can filter jobs by state, role type, and visa category to see verified sponsorship opportunities with Washington-based employers. This saves time compared to manually screening general job postings, since sponsorship eligibility is already identified for each listing across Seattle, Redmond, Bellevue, and beyond.
Are there state-specific considerations for technical support visa sponsorship in Washington?
Washington's prevailing wage requirements for H-1B technical support roles are benchmarked against Department of Labor wage data for the Seattle-Tacoma-Bellevue metropolitan area, which reflects a high-cost technology market. Employers must certify they are paying at least the prevailing wage on the Labor Condition Application. Washington has no state income tax, which affects total compensation comparisons. The University of Washington and Washington State University also produce graduate pipelines that employers frequently draw from when sponsoring international hires.
What is the prevailing wage for sponsored technical support jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.