Technical Support Visa Sponsorship Jobs in New York
New York's technical support job market spans financial services firms in Manhattan, media and advertising tech companies, healthcare IT providers, and a growing number of SaaS businesses across the state. Major employers including JPMorgan Chase, IBM, and Verizon have established sponsorship track records for technical support professionals seeking H-1B visa and other work visas.
Find Technical Support JobsOverview
Showing 5 of 105+ Technical Support Jobs in New York with Visa Sponsorship
See all 105+ Technical Support Jobs in New York with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support Jobs in New York with Visa Sponsorship.
Get Access To All JobsBH Job ID: 5417
SF Job Req ID: 21116
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title: Senior Technical Support Engineer
Location: Buffalo, NY; Davidson, NC or Quincy, IL (This role could be performed remotely for strong candidates)
About us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview:
Technical Support Senior Engineer – Compression Technologies and Services is responsible for providing post sales technical support on air product lines for the authorized local service providers. Reporting to the regional Technical Support manager of a designated product range, this position is responsible for understanding and driving key product quality and reliability issues, handling escalated customer issues, mentoring of the team, supporting Technical Training as a subject matter expert and leveraging technology, to maximize customer satisfaction, loyalty and retention to assure company business goals are achieved. This role collaborates with other regional Technical Support teams and enables capability between regions.
Responsibilities:
- Provide a high level of problem solving in a technical support role. Frequently takes lead on quality / reliability issues and projects
- Communication skills necessary to effectively lead teams dealing with resolution of complex technical issues with peers, Engineers, Operations and Management
- Provide Top Tier technical support for the field support organizations (IRCC's and Distribution) and directly to customers as required via phone, emails and customer site visits
- Mentor Tech Support team members to enhance the professional and technical skills
- Compile technical bulletins fault trees and troubleshooting guides to ensure field personnel have access to latest updates / reference data. This includes contributing to the Knowledge Base to improve field connectivity and effective troubleshooting, through all mode of multimedia.
- Support the development and implementation of “state-of-the-art” practices and technology and solutions to achieve operational excellence and customer support 24/7
- Engaged in New Product Development / IRPDP activities such as design and reliability, field trial testing / feedback, field upgrades training / technical support capability of new technology.
- Support contact management capability for high cadence interaction with channel field technicians in support of resolving complex product and system issues impacting our customers.
- Actively involved in weekly global QRMSa issued escalated as a result of know field issues related to negative repetitive quality and reliability trends.
- Subject master / expert (SME) / Champion for a designated line of complex air products.
- Coordinates / participates in the activities of global expertise network leaders to drive Tech Direct knowledge management execution; improve technician effectiveness with faster access to solutions and knowledge base.
- Instruct Technical classes on multiple air product lines
- Global multi-media technical solution authoring, proof reading and deployment.
- Scope & Dimensions: Fiscally responsible for equipment valued around $2,500,000+ USD. 40% Reliability / Projects / content creation, 30% Training, 20% Phone (Phone Calls 5-10, Escalated Issues 5-10 Per day) & Travel 10%
- Leads calls for Master Techs on field experience and feedback.
Qualifications
- Bachelor’s degree or global/regional technical equivalent experience. (e.g. N3)
- 10+ years’ experience in a technical work environment. Experience and ability to work effectively acting on own initiative with minimal supervision required.
- MS Office skills - proficiency in PowerPoint, Excel and Word essential.
Core Competencies:
- Work does involve confidentiality to prevent potential exposure to claims against the company either legally or financially
- Solid Leadership skills, communication & motivation skills, able to build strong internal & external relationships the development of team capabilities. Experience of supporting teams, complex customer issues and projects.
- Strong Interpersonal Skills, with ability to influence others at different levels.
- Self-motivation and ability to make and defend complex decisions.
- Planning and organizational skills with effective follow up and follow through.
- English language, additional languages are an advantage.
- Effective communication skills, both written and verbal.
- Presentation skills – customers, channel partners, internal senior management and peers.
- Influencing skills - customers, internal management and peers
- Problems faced will usually be difficult and often complex, ability to deal effectively in potentially volatile and highly charged / emotional situations.
- Required to make technical assessments in complicated product issues, potentially incurring high-cost liability, write and edit detailed technical report.
- Work will involve confidentiality to prevent potential exposure to claims against the company either legally or financially.
- Requires direct customer contact, needs to be confident, courteous and professional in all situations.
- Pro-active approach to resolving customer issues, taking responsibility to form and lead teams as required to drive corrective actions and follow through to conclusion.
- Mastery (Skill) and Expertise (Knowledge) – Master / Expert in two of the eight competencies, working to become Master / Expert in one other, with a good understanding of the remaining:
- Small Air reciprocating compressors
- Rotary Air Compressors
- Air dryers (Desiccant/Refrigerated)
- Variable Frequency Drives, Electric Motors
- Industrial Controls and Communications
- Large Industrial Air reciprocating compressors
- Industrial Air Centrifugal compressors
- Industrial Gas Centrifugal compressors
Travel & Work Arrangements/Requirements:
- The position requires travel both domestically and internationally including weekends as required, approx. 15% of time.
- Onsite in Buffalo, NY; Davidson, NC or Quincy, IL (Remote opportunity for strong candidate)
Pay Range:
The pay range for this role is $91,600 - $135,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.
What We Offer
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.
BH Job ID: 5417
SF Job Req ID: 21116
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title: Senior Technical Support Engineer
Location: Buffalo, NY; Davidson, NC or Quincy, IL (This role could be performed remotely for strong candidates)
About us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview:
Technical Support Senior Engineer – Compression Technologies and Services is responsible for providing post sales technical support on air product lines for the authorized local service providers. Reporting to the regional Technical Support manager of a designated product range, this position is responsible for understanding and driving key product quality and reliability issues, handling escalated customer issues, mentoring of the team, supporting Technical Training as a subject matter expert and leveraging technology, to maximize customer satisfaction, loyalty and retention to assure company business goals are achieved. This role collaborates with other regional Technical Support teams and enables capability between regions.
Responsibilities:
- Provide a high level of problem solving in a technical support role. Frequently takes lead on quality / reliability issues and projects
- Communication skills necessary to effectively lead teams dealing with resolution of complex technical issues with peers, Engineers, Operations and Management
- Provide Top Tier technical support for the field support organizations (IRCC's and Distribution) and directly to customers as required via phone, emails and customer site visits
- Mentor Tech Support team members to enhance the professional and technical skills
- Compile technical bulletins fault trees and troubleshooting guides to ensure field personnel have access to latest updates / reference data. This includes contributing to the Knowledge Base to improve field connectivity and effective troubleshooting, through all mode of multimedia.
- Support the development and implementation of “state-of-the-art” practices and technology and solutions to achieve operational excellence and customer support 24/7
- Engaged in New Product Development / IRPDP activities such as design and reliability, field trial testing / feedback, field upgrades training / technical support capability of new technology.
- Support contact management capability for high cadence interaction with channel field technicians in support of resolving complex product and system issues impacting our customers.
- Actively involved in weekly global QRMSa issued escalated as a result of know field issues related to negative repetitive quality and reliability trends.
- Subject master / expert (SME) / Champion for a designated line of complex air products.
- Coordinates / participates in the activities of global expertise network leaders to drive Tech Direct knowledge management execution; improve technician effectiveness with faster access to solutions and knowledge base.
- Instruct Technical classes on multiple air product lines
- Global multi-media technical solution authoring, proof reading and deployment.
- Scope & Dimensions: Fiscally responsible for equipment valued around $2,500,000+ USD. 40% Reliability / Projects / content creation, 30% Training, 20% Phone (Phone Calls 5-10, Escalated Issues 5-10 Per day) & Travel 10%
- Leads calls for Master Techs on field experience and feedback.
Qualifications
- Bachelor’s degree or global/regional technical equivalent experience. (e.g. N3)
- 10+ years’ experience in a technical work environment. Experience and ability to work effectively acting on own initiative with minimal supervision required.
- MS Office skills - proficiency in PowerPoint, Excel and Word essential.
Core Competencies:
- Work does involve confidentiality to prevent potential exposure to claims against the company either legally or financially
- Solid Leadership skills, communication & motivation skills, able to build strong internal & external relationships the development of team capabilities. Experience of supporting teams, complex customer issues and projects.
- Strong Interpersonal Skills, with ability to influence others at different levels.
- Self-motivation and ability to make and defend complex decisions.
- Planning and organizational skills with effective follow up and follow through.
- English language, additional languages are an advantage.
- Effective communication skills, both written and verbal.
- Presentation skills – customers, channel partners, internal senior management and peers.
- Influencing skills - customers, internal management and peers
- Problems faced will usually be difficult and often complex, ability to deal effectively in potentially volatile and highly charged / emotional situations.
- Required to make technical assessments in complicated product issues, potentially incurring high-cost liability, write and edit detailed technical report.
- Work will involve confidentiality to prevent potential exposure to claims against the company either legally or financially.
- Requires direct customer contact, needs to be confident, courteous and professional in all situations.
- Pro-active approach to resolving customer issues, taking responsibility to form and lead teams as required to drive corrective actions and follow through to conclusion.
- Mastery (Skill) and Expertise (Knowledge) – Master / Expert in two of the eight competencies, working to become Master / Expert in one other, with a good understanding of the remaining:
- Small Air reciprocating compressors
- Rotary Air Compressors
- Air dryers (Desiccant/Refrigerated)
- Variable Frequency Drives, Electric Motors
- Industrial Controls and Communications
- Large Industrial Air reciprocating compressors
- Industrial Air Centrifugal compressors
- Industrial Gas Centrifugal compressors
Travel & Work Arrangements/Requirements:
- The position requires travel both domestically and internationally including weekends as required, approx. 15% of time.
- Onsite in Buffalo, NY; Davidson, NC or Quincy, IL (Remote opportunity for strong candidate)
Pay Range:
The pay range for this role is $91,600 - $135,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.
What We Offer
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.
Technical Support Job Roles in New York
See all 105+ Technical Support Jobs in New York
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Technical Support Jobs in New YorkTechnical Support Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for technical support roles in New York?
Large technology and financial services employers in New York with documented H-1B sponsorship histories include IBM, JPMorgan Chase, Citigroup, Verizon, and Google's New York operations. Healthcare systems like NYU Langone and Mount Sinai also sponsor technical support staff for IT-adjacent roles. Sponsorship patterns vary by company size and role classification, so reviewing Labor Condition Application disclosure data gives the most accurate picture of which employers have filed recently.
Which visa types are most common for technical support roles in New York?
The H-1B is the most common work visa for technical support roles in New York, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a specific technical field. Some roles may also qualify under the TN visa for Canadian and Mexican nationals if the job duties align with eligible TN categories. Eligibility depends heavily on how the employer defines the role and the degree requirements attached to it.
Which cities in New York have the most technical support sponsorship jobs?
New York City accounts for the vast majority of technical support sponsorship opportunities in the state, driven by the concentration of financial institutions, media companies, and enterprise software firms in Manhattan and Brooklyn. Buffalo has a growing presence through healthcare IT and manufacturing tech employers. Rochester and Albany offer technical support roles connected to higher education institutions, state government contractors, and regional technology companies.
How to find technical support visa sponsorship jobs in New York?
Migrate Mate is built specifically for international job seekers and filters technical support roles in New York by visa sponsorship availability, saving you the time of screening out employers who don't sponsor. You can search by role type and state, and the platform surfaces active openings from companies with documented sponsorship histories. This is particularly useful for technical support candidates who need to confirm that a role qualifies as a specialty occupation before applying.
Are there state-specific considerations for technical support visa sponsorship in New York?
New York's prevailing wage requirements under Department of Labor rules mean employers must pay H-1B workers wages that meet the threshold for the specific role and location, and New York City wages are benchmarked to one of the highest-cost labor markets in the country. Technical support roles in financial services and healthcare are more likely to meet the specialty occupation standard than general helpdesk positions, making the job description and degree requirement the most important factors in sponsorship eligibility.
What is the prevailing wage for sponsored technical support jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.