Customer Success Manager Visa Sponsorship Jobs in Wisconsin

INTRODUCTION

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are:

Wolters Kluwer: The world is a big place, find your place here

TeamMate:

TeamMate Audit & GRC Expert Solutions | Wolters Kluwer

Our Locations:

Contact Wolters Kluwer | Wolters Kluwer

What We Offer:

The Customer Success Manager role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.

What You'll be Doing:

As a Customer Success Manager, you will independently manage specialized tasks to ensure quality customer outcomes. You will play a key role in refining customer success processes, managing high-impact customer relationships, and ensuring continuous improvement in customer satisfaction and engagement.

Key Tasks:

• Independently manage specialized customer onboarding tasks.
• Handle critical and complex customer inquiries and escalations.
• Develop and implement detailed customer success strategies.
• Conduct tailored, high-level training sessions for key customers.
• Monitor and ensure the alignment of customer goals with product usage.
• Create and present comprehensive reports on customer success metrics.
• Drive process improvements based on customer data and feedback.
• Collaborate with cross-functional teams to enhance the customer experience.
• Maintain and grow high-impact customer relationships.
• Ensure consistent quality in all customer interactions and deliverables.

YOU'RE A GREAT FIT IF YOU HAVE:

• 3 years’ experience working with TeamMate technology
• Bachelor’s degree or equivalent related work experience.
• Exceptional Communication: Highly effective communicator with all stakeholder levels.
• Strategic Problem Solving: Ability to resolve complex customer challenges.
• Proactive Customer Engagement: Anticipate and address customer needs proactively.
• Comprehensive Product Knowledge: Mastery of product and service offerings.
• Process Improvement: Skills to drive and manage process enhancements.
• Project Management: Proficient in managing and leading impactful projects.
• Analytical Insight: Deep ability to interpret and act on customer data.
• Customer Relationship Management: Expertise in nurturing and expanding customer relationships.
• Articulate the value propositions of complex software solutions in internal and client-facing settings.
• Communicate effectively in both face-to-face and virtual environments with internal and external customers.
• Stay organized and manage multiple priorities at once.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #BeTheDifference

ADDITIONAL INFORMATION:

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$96,300.00 - $146,150.00 CAD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.