IT Support Technician Visa Sponsorship Jobs in Wisconsin
Wisconsin's IT support technician job market centers on Milwaukee, Madison, and Green Bay, where employers like Advocate Aurora Health, Exact Sciences, and American Family Insurance regularly hire technical support staff. The state's mix of healthcare systems, insurance companies, and university research institutions creates steady demand for skilled IT support professionals, including roles that offer visa sponsorship.
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Key Responsibilities
Technical Support & Troubleshooting:
- Troubleshoot software problems across the Windows environment, including OS-level issues, application errors, and configurations
- Assist with network connectivity issues (Wi-Fi, VPN, LAN)
- Perform basic Active Directory tasks: password resets, account unlocks, user provisioning
- Support onboarding and offboarding processes including equipment setup and decommissioning
Ticketing & Documentation:
- Log, track, and manage all support requests and incidents in the ticketing system (ServiceNow, Jira Service Management, or equivalent)
- Accurately document troubleshooting steps, resolutions, and recurring issues
- Escalate unresolved or complex issues to Level 2/Level 3 support with full documentation
- Contribute to and maintain the internal knowledge base
Customer Service & Communication:
- Deliver courteous, clear, and professional support to end users in person, via phone, email, and remote tools
- Set and manage user expectations regarding resolution timelines
- Follow up on open tickets to ensure user satisfaction and timely closure
- Act as a calm, reliable point of contact during technical disruptions
Your Profile
Education & Experience:
- High school diploma or GED required; Associate's or bachelor’s degree in IT, Computer Science, or related field preferred (We are flexible with this, the person can have IT licenses as well, or experience will count as well.)
- 1–2 years of experience in a help desk, IT support, or desktop support role
- Equivalent combination of education and hands-on experience will be considered
Skills:
- Proficiency in troubleshooting Windows 10/11 environments; macOS experience a plus
- Hands-on experience with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar)
- Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Basic understanding of networking concepts: DNS, DHCP, TCP/IP, VPN
- Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop)
- Strong verbal and written communication skills
- Ability to explain technical concepts clearly to non-technical users
- Excellent time management and ability to prioritize multiple open tickets
- Patient, empathetic, and professional demeanor under pressure
- Self-motivated with a desire to learn and grow within IT
Additional Qualifications:
- CompTIA A+, CompTIA Network+, or ITIL Foundation certification
- Bilingual (English/French) a plus for the Montreal location
- Experience in a corporate or enterprise IT environment
Our Offer
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
- Paid parental leave
- Education assistance program
- Employee assistance program
- Various healthcare plan options as well as 401(k)
INTERESTED?
We look forward to receiving your application. Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law.
Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at accommodations@brenntag.com (phone, tty, fax, email, etc.).
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag TA Team
Your Role
Key Responsibilities
Technical Support & Troubleshooting:
- Troubleshoot software problems across the Windows environment, including OS-level issues, application errors, and configurations
- Assist with network connectivity issues (Wi-Fi, VPN, LAN)
- Perform basic Active Directory tasks: password resets, account unlocks, user provisioning
- Support onboarding and offboarding processes including equipment setup and decommissioning
Ticketing & Documentation:
- Log, track, and manage all support requests and incidents in the ticketing system (ServiceNow, Jira Service Management, or equivalent)
- Accurately document troubleshooting steps, resolutions, and recurring issues
- Escalate unresolved or complex issues to Level 2/Level 3 support with full documentation
- Contribute to and maintain the internal knowledge base
Customer Service & Communication:
- Deliver courteous, clear, and professional support to end users in person, via phone, email, and remote tools
- Set and manage user expectations regarding resolution timelines
- Follow up on open tickets to ensure user satisfaction and timely closure
- Act as a calm, reliable point of contact during technical disruptions
Your Profile
Education & Experience:
- High school diploma or GED required; Associate's or bachelor’s degree in IT, Computer Science, or related field preferred (We are flexible with this, the person can have IT licenses as well, or experience will count as well.)
- 1–2 years of experience in a help desk, IT support, or desktop support role
- Equivalent combination of education and hands-on experience will be considered
Skills:
- Proficiency in troubleshooting Windows 10/11 environments; macOS experience a plus
- Hands-on experience with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar)
- Familiarity with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Basic understanding of networking concepts: DNS, DHCP, TCP/IP, VPN
- Experience with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop)
- Strong verbal and written communication skills
- Ability to explain technical concepts clearly to non-technical users
- Excellent time management and ability to prioritize multiple open tickets
- Patient, empathetic, and professional demeanor under pressure
- Self-motivated with a desire to learn and grow within IT
Additional Qualifications:
- CompTIA A+, CompTIA Network+, or ITIL Foundation certification
- Bilingual (English/French) a plus for the Montreal location
- Experience in a corporate or enterprise IT environment
Our Offer
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
- Paid parental leave
- Education assistance program
- Employee assistance program
- Various healthcare plan options as well as 401(k)
INTERESTED?
We look forward to receiving your application. Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as applicable, applicant’s actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression (including transgender status), gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law.
Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at accommodations@brenntag.com (phone, tty, fax, email, etc.).
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Brenntag TA Team
IT Support Technician Job Roles in Wisconsin
See all 37+ IT Support Technician Jobs in Wisconsin
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Search IT Support Technician Jobs in WisconsinIT Support Technician Jobs in Wisconsin: Frequently Asked Questions
Which companies sponsor visas for IT support technicians in Wisconsin?
Healthcare systems such as Advocate Aurora Health and UW Health, insurance firms like American Family Insurance and Sentry Insurance, and technology-focused employers such as Exact Sciences and Fiserv have sponsored IT support roles in Wisconsin. Large university systems including the University of Wisconsin-Madison also hire IT support technicians and have established processes for work visa sponsorship through institutional HR and legal teams.
Which visa types are most common for IT support technician roles in Wisconsin?
The H-1B visa is the most common visa for IT support technicians in Wisconsin, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a related field such as information technology or computer science. Some employers also sponsor TN visas for Canadian and Mexican nationals in qualifying technical roles. L-1B visas occasionally apply when a technician transfers from an overseas office of a multinational employer with Wisconsin operations.
Which cities in Wisconsin have the most IT support technician sponsorship jobs?
Milwaukee and Madison account for the largest share of IT support technician sponsorship opportunities in Wisconsin. Milwaukee's concentration of healthcare networks, financial services firms, and corporate headquarters drives consistent demand. Madison benefits from the University of Wisconsin system, state government agencies, and a growing technology sector. Green Bay and Appleton also have sponsoring employers, particularly in insurance, manufacturing technology, and regional healthcare.
How to find it support technician visa sponsorship jobs in Wisconsin?
Migrate Mate is built specifically for international job seekers and filters IT support technician roles in Wisconsin that come with visa sponsorship. Rather than sifting through general job postings where sponsorship status is unclear, Migrate Mate surfaces positions from employers who have a documented history of sponsoring work visas, saving significant time during an already stressful job search.
Are there any Wisconsin-specific considerations for IT support technicians seeking visa sponsorship?
Wisconsin employers filing H-1B petitions for IT support technicians must meet the Department of Labor's prevailing wage requirements for the specific region and job level, which differ between Milwaukee, Madison, and smaller markets. The University of Wisconsin system is a notable pipeline, as international students completing IT-related degrees there sometimes transition into sponsored roles with university departments or nearby employers already familiar with the sponsorship process.
What is the prevailing wage for sponsored it support technician jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.