Customer Solutions Specialist Jobs in USA with Visa Sponsorship
Customer Solutions Specialist roles attract H-1B and TN visa sponsorship from employers in tech, SaaS, and financial services. Most positions qualify as specialty occupations when they require a bachelor's degree in business, communications, or a related field. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsThis job is located at 814 Commerce Drive, Oak Brook, IL 60523
PLS® Overview
Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
AUTO COLLECTIONS
Position Overview
This position is responsible for the collection and resolution of assigned delinquent Auto accounts for PLS stores. The person contacts customers by phone, text message, and email in an attempt to collect current and past due payments. He or she will provide superior customer service and work with customers in a proactive manner in order to minimize bad debt.
Job Responsibilities
- Maintain and manage assigned customer accounts in queue.
- Provide superior customer service regarding collection issues; process customer refunds; process and review account adjustments and resolve discrepancies.
- Establish payment plans and follow up with customers to ensure agreements are fulfilled.
- Work with customers in a proactive manner in order to minimize bad debt and reduce delinquencies.
- Review and prioritize collection activities to maximize collections.
- Research and reconcile misapplied payments.
- Identify accounts that become severely delinquent and escalate to the manager for a repossession recommendation.
- Perform other tasks and duties as assigned.
Job Requirements
- Prior experience in a retail or call center environment
- Excellent customer service skills
- The ability to work a flexible schedule, including evening and weekend shifts
- Previous Auto collections experience, preferred
- Demonstrated written and verbal communication skills
- Be able to work effectively in a fast-paced environment and prioritize workload while meeting deadlines
- Must be a team player
- Must be dependable and goal driven
- Spanish/English bilingual is a plus
Working Conditions And Physical Requirements
- This role requires regular in-person collaboration with team members at our Oak Brook Support Center.
- Must be able to sit and/or stand for extended periods
- Must be able to lift up to 15 lbs. with little assistance
- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
- Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers
Benefits
Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
We strive to demonstrate our Core Values in all positions at PLS:
Communication
Customer Focus
Integrity and Trust
Teamwork
Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.
Illinois Pay Band $17 - $17 USD
This job is located at 814 Commerce Drive, Oak Brook, IL 60523
PLS® Overview
Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
AUTO COLLECTIONS
Position Overview
This position is responsible for the collection and resolution of assigned delinquent Auto accounts for PLS stores. The person contacts customers by phone, text message, and email in an attempt to collect current and past due payments. He or she will provide superior customer service and work with customers in a proactive manner in order to minimize bad debt.
Job Responsibilities
- Maintain and manage assigned customer accounts in queue.
- Provide superior customer service regarding collection issues; process customer refunds; process and review account adjustments and resolve discrepancies.
- Establish payment plans and follow up with customers to ensure agreements are fulfilled.
- Work with customers in a proactive manner in order to minimize bad debt and reduce delinquencies.
- Review and prioritize collection activities to maximize collections.
- Research and reconcile misapplied payments.
- Identify accounts that become severely delinquent and escalate to the manager for a repossession recommendation.
- Perform other tasks and duties as assigned.
Job Requirements
- Prior experience in a retail or call center environment
- Excellent customer service skills
- The ability to work a flexible schedule, including evening and weekend shifts
- Previous Auto collections experience, preferred
- Demonstrated written and verbal communication skills
- Be able to work effectively in a fast-paced environment and prioritize workload while meeting deadlines
- Must be a team player
- Must be dependable and goal driven
- Spanish/English bilingual is a plus
Working Conditions And Physical Requirements
- This role requires regular in-person collaboration with team members at our Oak Brook Support Center.
- Must be able to sit and/or stand for extended periods
- Must be able to lift up to 15 lbs. with little assistance
- Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
- Must manage several tasks at one time and handle frequent interruptions to meet the needs and requests of customers
Benefits
Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.
We strive to demonstrate our Core Values in all positions at PLS:
Communication
Customer Focus
Integrity and Trust
Teamwork
Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.
Illinois Pay Band $17 - $17 USD
How to Get Visa Sponsorship as a Customer Solutions Specialist
Confirm the degree requirement is explicit
Sponsorship depends on the role qualifying as a specialty occupation. Check that the job posting requires a specific bachelor's degree field, not just 'any degree', vague requirements weaken the H-1B petition and can trigger a Request for Evidence.
Target employers with H-1B filing history
Companies that have sponsored Customer Solutions Specialists before are far more likely to do it again. Employers with established immigration infrastructure move faster and understand the LCA and I-129 process, reducing delays on your end.
Raise sponsorship before the offer stage
Bring up your visa status during the second or third interview round, not after an offer is made. This saves both sides time and signals professionalism. Most employers who sponsor are accustomed to this conversation and will appreciate the directness.
Canadian and Mexican nationals can use TN status
TN visa eligibility requires your role to match an approved USMCA profession. Customer Solutions Specialists may qualify under management consultant or related categories depending on job duties, confirm the correct classification with your employer's immigration counsel.
Browse sponsorship-friendly openings on Migrate Mate
Not all Customer Solutions Specialist postings are open to sponsored candidates. Migrate Mate filters job listings specifically for visa sponsorship, so you spend less time on roles that won't move forward and more time on employers already prepared to sponsor.
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Get Access To All JobsFrequently Asked Questions
Can a Customer Solutions Specialist role qualify for H-1B sponsorship?
Yes, but the role must qualify as a specialty occupation, meaning it normally requires at least a bachelor's degree in a specific field like business, communications, information systems, or a related discipline. If the job description accepts any degree regardless of field, USCIS may push back during adjudication. Roles with defined technical or analytical responsibilities tied to a specific field of study have the strongest cases.
What degree do I need to get sponsored as a Customer Solutions Specialist?
A bachelor's degree in business administration, communications, information technology, or a closely related field is the most common basis for sponsorship in this role. The key is that your degree must align with the specific duties in the job description. A general liberal arts degree may not be sufficient unless your employer can demonstrate the connection to USCIS. Some employers also accept equivalent experience under the three-for-one rule.
How do I find Customer Solutions Specialist jobs that offer visa sponsorship?
The most efficient approach is to search on Migrate Mate, which curates job listings specifically for candidates who need visa sponsorship. Broader job searches waste time on postings from employers who haven't considered sponsorship at all. Look for mid-to-large SaaS companies, enterprise software firms, and financial services businesses, these industries sponsor Customer Solutions Specialists most consistently and tend to have immigration counsel already in place.
Does the H-1B lottery affect my chances of getting sponsored for this role?
Yes. The standard H-1B has an annual cap of 85,000 slots, and registration selection is random. In recent fiscal years, selection rates have been around 25%, meaning most registrations don't result in an approval. If you're an Australian citizen, the E-3 visa bypasses the lottery entirely. TN status is also lottery-exempt for Canadian and Mexican nationals. For everyone else, employers willing to sponsor should be aware of the odds and plan accordingly.
Do Customer Solutions Specialist roles have strong H-1B approval rates?
Approval rates for this title vary depending on how the employer structures the petition. Roles framed around technical customer implementation, SaaS product support, or enterprise solutions with clear degree requirements tend to get approved more consistently than broadly defined support roles. USCIS scrutinizes petitions where the specialty occupation connection is weak. A well-documented job description that ties specific duties to a required field of study significantly improves the outcome.
What is the prevailing wage requirement for sponsored Customer Solutions Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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