Customer Solutions Specialist Jobs in USA with Visa Sponsorship
Customer Solutions Specialist roles attract H-1B visa and TN visa sponsorship from employers in tech, SaaS, and financial services. Most positions qualify as specialty occupations when they require a bachelor's degree in business, communications, or a related field. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsRequisition ID: 71929
About Whirlpool Corporation
Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
This role in summary
ONSITE ROLE
Whirlpool is currently seeking qualified candidates for a Customer Solutions Specialist.
This is an onsite role not remote at our Mount Pleasant, WI location.
This is a mid-level Order to Cash Customer Solutions position requiring cross-functional collaboration and a continuous improvement mindset to ensure effective order processing, shipments and payments.
Your responsibilities will include
- Process complex orders across one or more sales channels as well as more in-depth channel orders that do not always follow the order entry pattern
- Respond to all email, phone and customer requests while making informed decisions to satisfy our trade partner requests
- Identify areas of improvement within processes and collaborate for a solution
- Ensure a high level of professionalism and customer service at all times
- Assist with escalated calls or emails with Representatives and share teachable moments
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Broad product and technical knowledge of product offerings
- Resolve basic escalated trade partner requests and challenges
- Responsible for keeping all stakeholders informed until resolution
- Perform other duties/responsibilities as assigned by the department manager
Minimum requirements
- High school diploma or GED
- 3+ years of customer service experience
Preferred skills and experiences
- Communication skills, both verbal and written; ability to connect with others and display empathy with authority
- Attention to detail, ability to multi-task and maintain a fast-paced environment
- Microsoft Excel skills
- Proficient in Excel (macros and pivot tables)
What we offer
Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).
Additional information
Whirlpool’s Ways of Working
Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:
- Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
- Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
- Sabbatical - Four weeks paid leave after every five years of service.
Connect with us and learn more about Whirlpool Corporation.
Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
Requisition ID: 71929
About Whirlpool Corporation
Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
This role in summary
ONSITE ROLE
Whirlpool is currently seeking qualified candidates for a Customer Solutions Specialist.
This is an onsite role not remote at our Mount Pleasant, WI location.
This is a mid-level Order to Cash Customer Solutions position requiring cross-functional collaboration and a continuous improvement mindset to ensure effective order processing, shipments and payments.
Your responsibilities will include
- Process complex orders across one or more sales channels as well as more in-depth channel orders that do not always follow the order entry pattern
- Respond to all email, phone and customer requests while making informed decisions to satisfy our trade partner requests
- Identify areas of improvement within processes and collaborate for a solution
- Ensure a high level of professionalism and customer service at all times
- Assist with escalated calls or emails with Representatives and share teachable moments
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Broad product and technical knowledge of product offerings
- Resolve basic escalated trade partner requests and challenges
- Responsible for keeping all stakeholders informed until resolution
- Perform other duties/responsibilities as assigned by the department manager
Minimum requirements
- High school diploma or GED
- 3+ years of customer service experience
Preferred skills and experiences
- Communication skills, both verbal and written; ability to connect with others and display empathy with authority
- Attention to detail, ability to multi-task and maintain a fast-paced environment
- Microsoft Excel skills
- Proficient in Excel (macros and pivot tables)
What we offer
Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).
Additional information
Whirlpool’s Ways of Working
Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including:
- Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
- Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
- Sabbatical - Four weeks paid leave after every five years of service.
Connect with us and learn more about Whirlpool Corporation.
Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
See all 163+ Customer Solutions Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Solutions Specialist roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Solutions Specialist
Confirm the degree requirement is explicit
Sponsorship depends on the role qualifying as a specialty occupation. Check that the job posting requires a specific bachelor's degree field, not just 'any degree', vague requirements weaken the H-1B petition and can trigger a Request for Evidence.
Target employers with H-1B filing history
Companies that have sponsored Customer Solutions Specialists before are far more likely to do it again. Employers with established immigration infrastructure move faster and understand the LCA and I-129 process, reducing delays on your end.
Raise sponsorship before the offer stage
Bring up your visa status during the second or third interview round, not after an offer is made. This saves both sides time and signals professionalism. Most employers who sponsor are accustomed to this conversation and will appreciate the directness.
Australian citizens should ask about the E-3
The E-3 visa is available exclusively to Australian citizens and has no lottery. For a Customer Solutions Specialist role, it follows the same specialty occupation standard as the H-1B but is faster, cheaper, and available year-round.
Canadian and Mexican nationals can use TN status
TN visa eligibility requires your role to match an approved USMCA profession. Customer Solutions Specialists may qualify under management consultant or related categories depending on job duties, confirm the correct classification with your employer's immigration counsel.
Browse sponsorship-friendly openings on Migrate Mate
Not all Customer Solutions Specialist postings are open to sponsored candidates. Migrate Mate filters job listings specifically for visa sponsorship, so you spend less time on roles that won't move forward and more time on employers already prepared to sponsor.
Frequently Asked Questions
Can a Customer Solutions Specialist role qualify for H-1B sponsorship?
Yes, but the role must qualify as a specialty occupation, meaning it normally requires at least a bachelor's degree in a specific field like business, communications, information systems, or a related discipline. If the job description accepts any degree regardless of field, USCIS may push back during adjudication. Roles with defined technical or analytical responsibilities tied to a specific field of study have the strongest cases.
What degree do I need to get sponsored as a Customer Solutions Specialist?
A bachelor's degree in business administration, communications, information technology, or a closely related field is the most common basis for sponsorship in this role. The key is that your degree must align with the specific duties in the job description. A general liberal arts degree may not be sufficient unless your employer can demonstrate the connection to USCIS. Some employers also accept equivalent experience under the three-for-one rule.
How do I find Customer Solutions Specialist jobs that offer visa sponsorship?
The most efficient approach is to search on Migrate Mate, which curates job listings specifically for candidates who need visa sponsorship. Broader job searches waste time on postings from employers who haven't considered sponsorship at all. Look for mid-to-large SaaS companies, enterprise software firms, and financial services businesses, these industries sponsor Customer Solutions Specialists most consistently and tend to have immigration counsel already in place.
Does the H-1B lottery affect my chances of getting sponsored for this role?
Yes. The standard H-1B visa has an annual cap of 85,000 slots, and registration selection is random. In recent fiscal years, selection rates have been around 25%, meaning most registrations don't result in an approval. If you're an Australian citizen, the E-3 visa bypasses the lottery entirely. TN visa status is also lottery-exempt for Canadian and Mexican nationals. For everyone else, employers willing to sponsor should be aware of the odds and plan accordingly.
Do Customer Solutions Specialist roles have strong H-1B approval rates?
Approval rates for this title vary depending on how the employer structures the petition. Roles framed around technical customer implementation, SaaS product support, or enterprise solutions with clear degree requirements tend to get approved more consistently than broadly defined support roles. USCIS scrutinizes petitions where the specialty occupation connection is weak. A well-documented job description that ties specific duties to a required field of study significantly improves the outcome.
What is the prevailing wage requirement for sponsored Customer Solutions Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.