Customer Solutions Specialist Jobs in USA with Visa Sponsorship
Customer Solutions Specialist roles attract H-1B visa and TN visa sponsorship from employers in tech, SaaS, and financial services. Most positions qualify as specialty occupations when they require a bachelor's degree in business, communications, or a related field. For detailed occupation requirements, see the O*NET profile.
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About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
This role is field-based, and candidates should live within a reasonable distance from the primary city.
Candidates may live in the following cities:
- Seattle, WA
- Tacoma, WA
- Spokane, WA
- Yakima, WA
- Juneau, AK
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Responsibilities:
- Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
Qualifications
- Bachelor’s degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
This role is field-based, and candidates should live within a reasonable distance from the primary city.
Candidates may live in the following cities:
- Seattle, WA
- Tacoma, WA
- Spokane, WA
- Yakima, WA
- Juneau, AK
The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible.
Responsibilities:
- Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience.
- Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert.
- Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
- Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs.
- Communicate with AbbVie field teams in a compliant manner.
Qualifications
- Bachelor’s degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
- Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.)
- Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred.
- Valid driver’s license and ability to qualify for and maintain fleet vehicle.
- Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
- Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
- Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
- Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings.
- Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge.
- Strong computer aptitude required including understanding of Windows and internet browsers.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
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Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Solutions Specialist
Confirm the degree requirement is explicit
Sponsorship depends on the role qualifying as a specialty occupation. Check that the job posting requires a specific bachelor's degree field, not just 'any degree', vague requirements weaken the H-1B petition and can trigger a Request for Evidence.
Target employers with H-1B filing history
Companies that have sponsored Customer Solutions Specialists before are far more likely to do it again. Employers with established immigration infrastructure move faster and understand the LCA and I-129 process, reducing delays on your end.
Raise sponsorship before the offer stage
Bring up your visa status during the second or third interview round, not after an offer is made. This saves both sides time and signals professionalism. Most employers who sponsor are accustomed to this conversation and will appreciate the directness.
Australian citizens should ask about the E-3
The E-3 visa is available exclusively to Australian citizens and has no lottery. For a Customer Solutions Specialist role, it follows the same specialty occupation standard as the H-1B but is faster, cheaper, and available year-round.
Canadian and Mexican nationals can use TN status
TN visa eligibility requires your role to match an approved USMCA profession. Customer Solutions Specialists may qualify under management consultant or related categories depending on job duties, confirm the correct classification with your employer's immigration counsel.
Browse sponsorship-friendly openings on Migrate Mate
Not all Customer Solutions Specialist postings are open to sponsored candidates. Migrate Mate filters job listings specifically for visa sponsorship, so you spend less time on roles that won't move forward and more time on employers already prepared to sponsor.
Frequently Asked Questions
Can a Customer Solutions Specialist role qualify for H-1B sponsorship?
Yes, but the role must qualify as a specialty occupation, meaning it normally requires at least a bachelor's degree in a specific field like business, communications, information systems, or a related discipline. If the job description accepts any degree regardless of field, USCIS may push back during adjudication. Roles with defined technical or analytical responsibilities tied to a specific field of study have the strongest cases.
What degree do I need to get sponsored as a Customer Solutions Specialist?
A bachelor's degree in business administration, communications, information technology, or a closely related field is the most common basis for sponsorship in this role. The key is that your degree must align with the specific duties in the job description. A general liberal arts degree may not be sufficient unless your employer can demonstrate the connection to USCIS. Some employers also accept equivalent experience under the three-for-one rule.
How do I find Customer Solutions Specialist jobs that offer visa sponsorship?
The most efficient approach is to search on Migrate Mate, which curates job listings specifically for candidates who need visa sponsorship. Broader job searches waste time on postings from employers who haven't considered sponsorship at all. Look for mid-to-large SaaS companies, enterprise software firms, and financial services businesses, these industries sponsor Customer Solutions Specialists most consistently and tend to have immigration counsel already in place.
Does the H-1B lottery affect my chances of getting sponsored for this role?
Yes. The standard H-1B visa has an annual cap of 85,000 slots, and registration selection is random. In recent fiscal years, selection rates have been around 25%, meaning most registrations don't result in an approval. If you're an Australian citizen, the E-3 visa bypasses the lottery entirely. TN visa status is also lottery-exempt for Canadian and Mexican nationals. For everyone else, employers willing to sponsor should be aware of the odds and plan accordingly.
Do Customer Solutions Specialist roles have strong H-1B approval rates?
Approval rates for this title vary depending on how the employer structures the petition. Roles framed around technical customer implementation, SaaS product support, or enterprise solutions with clear degree requirements tend to get approved more consistently than broadly defined support roles. USCIS scrutinizes petitions where the specialty occupation connection is weak. A well-documented job description that ties specific duties to a required field of study significantly improves the outcome.
What is the prevailing wage requirement for sponsored Customer Solutions Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.