Director of Solutions Engineering Jobs in USA with Visa Sponsorship
Director of Solutions Engineering roles sit squarely in H-1B visa specialty occupation territory, requiring a directly related bachelor's degree and employer-filed LCA. Senior-level scope and cross-functional leadership make these positions strong candidates for EB-2 or EB-3 green card sponsorship, and the role's strategic value often motivates employers to cover premium processing.
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Get Access To All JobsINTRODUCTION
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
ROLE AND RESPONSIBILITIES
We’re seeking a transformational Solutions Engineering leader to lead our Mid Market and Enterprise SE teams in North America. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organizations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility.
This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed.
What will I be doing?
- Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.
- Lead, coach, and scale a high-performing SE team across global regions and core verticals.
- Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.
- Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
- Serve as a trusted technical advisor and executive point of contact for large customers.
- Partner closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy.
- Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.
- Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.
- Build reusable, scalable solution frameworks, and industry-specific technical assets.
- Advocate for customer needs and insights internally to influence product roadmap and prioritization.
- Represent Intercom and the SE function externally through executive meetings and strategic events.
- Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.
BASIC QUALIFICATIONS
- 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.
- Having 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
- Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.
- Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.
- Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.
- A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth.
- Excellent communication and presentation skills.
COMPENSATION
- The OTE salary range for candidates within the San Francisco Bay Area or NYC is $328,500-$392,375. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
LI-Hybrid
UNLEASH YOUR POTENTIAL
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
POLICIES
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
INTRODUCTION
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
ROLE AND RESPONSIBILITIES
We’re seeking a transformational Solutions Engineering leader to lead our Mid Market and Enterprise SE teams in North America. You’ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world’s most well-known brands. This role will shape how we engage with large, complex organizations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility.
This role is both strategic and hands-on. You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority. You’ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed.
What will I be doing?
- Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.
- Lead, coach, and scale a high-performing SE team across global regions and core verticals.
- Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.
- Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
- Serve as a trusted technical advisor and executive point of contact for large customers.
- Partner closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy.
- Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.
- Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.
- Build reusable, scalable solution frameworks, and industry-specific technical assets.
- Advocate for customer needs and insights internally to influence product roadmap and prioritization.
- Represent Intercom and the SE function externally through executive meetings and strategic events.
- Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.
BASIC QUALIFICATIONS
- 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.
- Having 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
- Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.
- Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.
- Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.
- A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth.
- Excellent communication and presentation skills.
COMPENSATION
- The OTE salary range for candidates within the San Francisco Bay Area or NYC is $328,500-$392,375. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
LI-Hybrid
UNLEASH YOUR POTENTIAL
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
POLICIES
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
See all Director of Solutions Engineering Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Director of Solutions Engineering roles.
Get Access To All JobsTips for Finding Director of Solutions Engineering Jobs
Frame your degree as directly related
Solutions Engineering directors get RFEs when their degree field looks tangential. Map your computer science, engineering, or information systems degree explicitly to your technical presales and architecture responsibilities before USCIS ever sees your petition.
Use O*NET to anchor your specialty occupation case
Pull the O*NET occupation profile for Sales Engineers and cross-reference it with your job description. Aligning your duties to O*NET task language strengthens the specialty occupation argument and reduces the risk of a Request for Evidence.
Target companies with active LCA filing history
Search Migrate Mate's verified employer database to identify companies that have filed LCAs for Solutions Engineering or related technical leadership roles. Prior filings signal an established sponsorship process and legal counsel already familiar with the job category.
Verify prevailing wage tier before accepting an offer
Run your offered title and work location through the OFLC Wage Search before signing. Director-level scope typically maps to Wage Level III or IV, and accepting a Level II offer creates LCA compliance risk that can derail the petition.
Push for PERM early if you need a green card
Ask your employer to start PERM labor certification within your first year on H-1B status. At the Director level, the recruitment steps can take six to twelve months, and locking in an early priority date protects you against per-country backlogs.
Prepare a cross-functional impact portfolio
Employers sponsoring a Director of Solutions Engineering through PERM must justify the role's requirements in recruitment records. Document revenue influenced, deal cycles shortened, and engineering-sales alignment you've driven so the employer's attestations are specific and defensible.
Frequently Asked Questions
Does a Director of Solutions Engineering role qualify as a specialty occupation for H-1B purposes?
Yes, provided the role requires a bachelor's degree or higher in a directly related field such as computer science, electrical engineering, or information systems. The director-level scope, which typically includes technical architecture oversight and cross-functional team leadership, reinforces the specialty occupation argument. Roles that accept any degree, regardless of field, can face USCIS scrutiny, so the job description's degree requirement needs to be specific.
Which visa types realistically cover a Director of Solutions Engineering position?
The H-1B is the most common path because the role meets specialty occupation criteria and employers can file year-round for cap-exempt situations or through the annual lottery. Australian nationals can pursue the E-3 visa, which has no lottery and renews indefinitely. Canadian and Mexican nationals may qualify under TN visa if the role maps cleanly to a USMCA-listed profession. For longer-term permanence, EB-2 or EB-3 green card sponsorship suits this seniority level.
How do I find employers actively sponsoring Directors of Solutions Engineering?
Browse Director of Solutions Engineering roles on Migrate Mate, which shows employers with verified sponsorship history in this job category. Focusing on companies that have sponsored similar technical leadership roles before saves significant time and reduces the chance of an employer agreeing to sponsor in principle but lacking the internal process to follow through.
What degree is typically required to support a visa petition for this role?
A bachelor's degree in computer science, information technology, electrical engineering, or a closely related technical field is the standard for USCIS approval. An MBA or business degree alone is usually insufficient because the role's technical presales and architecture responsibilities require specialized STEM training. A combination of a business master's degree and a technical undergraduate degree can work if the petition documents the technical duties thoroughly.
Does the seniority of a Director-level role affect the green card process?
Yes, in a few ways. Director-level positions usually require PERM labor certification under EB-2 or EB-3, and the recruitment documentation must justify the advanced requirements. The seniority can support an EB-2 petition if the role demands an advanced degree, which can shorten the path relative to EB-3. For nationals from India or China, per-country priority date backlogs apply regardless of level, so starting PERM early is especially important.
What is the prevailing wage requirement for sponsored Director of Solutions Engineering jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.