Guest Services Manager Jobs in USA with Visa Sponsorship
Guest Services Manager roles qualify for H-1B visa and TN visa sponsorship when the position requires a bachelor's degree in hospitality, business, or a related field. Employers in hotels, resorts, and hospitality groups file Labor Condition Applications with DOL, making this a sponsorable specialty occupation for qualified international candidates.
Find Guest Services Manager JobsOverview
Showing 5 of 8+ Guest Services Manager jobs
See all Guest Services Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Guest Services Manager roles.
Get Access To All JobsSUMMARY
The Manager of Guest & Information Services is responsible for the overall operations, performance, and standardization of information desk and front of house support services across assigned sites. This role ensures a high-quality, consistent experience for patients, families, and visitors by overseeing customer service functions, lobby flow, and wayfinding support.
The Manager serves as a customer advocate and operational leader, driving service excellence, process consistency, and staff engagement while aligning with Brown University Health’s mission, values, and systemwide standards.
Key Responsibilities
Leadership & Supervision
- Recruits, hires, supervises, and evaluates information desk staff across one or more locations.
- Designs and delivers onboarding and ongoing training programs to ensure consistency in service delivery and adherence to policies.
- Ensures staff are trained in customer service best practices, confidentiality, and use of systems and tools.
- Provides coaching, performance feedback, and corrective action as needed, consistent with HR policies and applicable labor agreements.
- Develops staffing plans and schedules to ensure appropriate coverage across shifts and sites.
- Fosters a culture of accountability, collaboration, and service excellence.
- Oversees daily information desk operations, ensuring efficient flow of patients, families, and visitors.
- Ensures accurate wayfinding, visitor guidance, and support services across facilities.
- Monitors workflow, productivity, and service quality; partners with leadership across the system to implement improvements to optimize performance.
- Functions as a resource to staff to resolve operational and customer service issues in real time.
- Evaluates operational performance and uses data to identify opportunities for improvement.
- Leads or supports systemwide initiatives to enhance patient and visitor experience.
- Serves as a primary advocate for patients, families, and visitors, addressing concerns and resolving issues in a timely and professional manner.
- Promotes a welcoming, respectful, and service-oriented environment aligned with organizational values.
- Oversees administrative functions of the cost center, including payroll, attendance tracking, and productivity reporting.
- Maintains operational records and ensures compliance with organizational policies and procedures.
- Ensures equipment and systems are maintained and functioning properly.
Minimum Qualifications
Education
- High school diploma or equivalent required.
- Postsecondary education in business, healthcare administration, or related field preferred.
Experience
- 1-2 years of supervisory or leadership experience preferred.
- Experience in healthcare, hospitality, or high-volume customer service environment preferred.
Knowledge, Skills, and Abilities
- Strong leadership, communication, and interpersonal skills.
- Ability to manage multiple sites, priorities, and workflows.
- Proficiency in customer service, conflict resolution, and staff coaching.
- Analytical skills to evaluate operations and implement improvements.
- Working knowledge of office systems, scheduling tools, and standard administrative practices.
Work Environment
- Primarily based in a hospital or healthcare facility environment.
- Requires frequent movement between locations to support staff and operations.
- Involves interaction with patients, families, visitors, and staff in high-traffic areas.
Scope of Responsibility
- May oversee multiple information desks and teams across one or more facilities.
- Direct supervision of a team of frontline staff.
Organizational Expectations
All employees are expected to:
- Demonstrate Brown University Health’s values of Compassion, Accountability, Respect, and Excellence.
- Model core success factors including collaboration, trust, inclusivity, and patient/community focus.
Leaders are additionally expected to:
- Build effective teams
- Drive vision and purpose
- Ensure accountability
- Optimize work processes
Pay Range
$78,416.00-$129,355.20
Location
Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903
Work Type
M-F 8:00am-5:00pm
Work Shift
Day
Daily Hours
8 hours
Driving Required
Yes
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
SUMMARY
The Manager of Guest & Information Services is responsible for the overall operations, performance, and standardization of information desk and front of house support services across assigned sites. This role ensures a high-quality, consistent experience for patients, families, and visitors by overseeing customer service functions, lobby flow, and wayfinding support.
The Manager serves as a customer advocate and operational leader, driving service excellence, process consistency, and staff engagement while aligning with Brown University Health’s mission, values, and systemwide standards.
Key Responsibilities
Leadership & Supervision
- Recruits, hires, supervises, and evaluates information desk staff across one or more locations.
- Designs and delivers onboarding and ongoing training programs to ensure consistency in service delivery and adherence to policies.
- Ensures staff are trained in customer service best practices, confidentiality, and use of systems and tools.
- Provides coaching, performance feedback, and corrective action as needed, consistent with HR policies and applicable labor agreements.
- Develops staffing plans and schedules to ensure appropriate coverage across shifts and sites.
- Fosters a culture of accountability, collaboration, and service excellence.
- Oversees daily information desk operations, ensuring efficient flow of patients, families, and visitors.
- Ensures accurate wayfinding, visitor guidance, and support services across facilities.
- Monitors workflow, productivity, and service quality; partners with leadership across the system to implement improvements to optimize performance.
- Functions as a resource to staff to resolve operational and customer service issues in real time.
- Evaluates operational performance and uses data to identify opportunities for improvement.
- Leads or supports systemwide initiatives to enhance patient and visitor experience.
- Serves as a primary advocate for patients, families, and visitors, addressing concerns and resolving issues in a timely and professional manner.
- Promotes a welcoming, respectful, and service-oriented environment aligned with organizational values.
- Oversees administrative functions of the cost center, including payroll, attendance tracking, and productivity reporting.
- Maintains operational records and ensures compliance with organizational policies and procedures.
- Ensures equipment and systems are maintained and functioning properly.
Minimum Qualifications
Education
- High school diploma or equivalent required.
- Postsecondary education in business, healthcare administration, or related field preferred.
Experience
- 1-2 years of supervisory or leadership experience preferred.
- Experience in healthcare, hospitality, or high-volume customer service environment preferred.
Knowledge, Skills, and Abilities
- Strong leadership, communication, and interpersonal skills.
- Ability to manage multiple sites, priorities, and workflows.
- Proficiency in customer service, conflict resolution, and staff coaching.
- Analytical skills to evaluate operations and implement improvements.
- Working knowledge of office systems, scheduling tools, and standard administrative practices.
Work Environment
- Primarily based in a hospital or healthcare facility environment.
- Requires frequent movement between locations to support staff and operations.
- Involves interaction with patients, families, visitors, and staff in high-traffic areas.
Scope of Responsibility
- May oversee multiple information desks and teams across one or more facilities.
- Direct supervision of a team of frontline staff.
Organizational Expectations
All employees are expected to:
- Demonstrate Brown University Health’s values of Compassion, Accountability, Respect, and Excellence.
- Model core success factors including collaboration, trust, inclusivity, and patient/community focus.
Leaders are additionally expected to:
- Build effective teams
- Drive vision and purpose
- Ensure accountability
- Optimize work processes
Pay Range
$78,416.00-$129,355.20
Location
Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903
Work Type
M-F 8:00am-5:00pm
Work Shift
Day
Daily Hours
8 hours
Driving Required
Yes
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
See all Guest Services Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Guest Services Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Guest Services Manager
Document your degree's direct field alignment
Specialty occupation status depends on your degree matching the role, not just any bachelor's. A hospitality management, tourism, or business administration degree strengthens your case far more than a general arts credential when your employer files the LCA.
Target hotel groups with multi-property operations
Large hospitality groups managing multiple properties sponsor more consistently because they have established HR and legal infrastructure for visa filings. Single-property independent hotels rarely have the administrative capacity to manage H-1B petitions through USCIS.
Search verified sponsoring employers on Migrate Mate
Use Migrate Mate to find Guest Services Manager roles at employers with confirmed LCA filing history in hospitality. This cuts out the guesswork of cold-applying to companies that have never sponsored a work visa in this occupation.
Check prevailing wage tiers before accepting an offer
Your employer must certify your salary meets the DOL prevailing wage for your location and role level. Use the OFLC Wage Search to verify which wage tier your offer falls into before you sign, since an underpaying offer will block LCA certification.
Clarify the employer's H-1B lottery plan early
If you're on F-1 OPT when you receive a job offer, ask the employer directly whether they'll file for the H-1B lottery in April. The selection rules have changed recently, so confirm timing with their immigration counsel before your OPT authorization expires.
Prepare for specialty occupation RFE documentation
USCIS sometimes issues Requests for Evidence on Guest Services Manager petitions, questioning whether the role truly requires a degree. Have your employer gather internal job postings, organizational charts, and industry benchmarking from O*NET to demonstrate the role's professional complexity upfront.
Frequently Asked Questions
Does a Guest Services Manager role qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS requires the position to normally demand a bachelor's degree in a directly related field like hospitality management, hotel administration, or business. If your employer's job description lists a degree as preferred rather than required, or accepts any bachelor's degree regardless of field, the petition is at higher risk of a Request for Evidence or denial.
Which visa types realistically cover Guest Services Manager sponsorship?
H-1B is the primary option for most nationalities. Australian citizens can use the E-3 visa, which has no lottery and a cap that has never been exhausted. Canadian and Mexican nationals should check whether their specific role and degree meet TN visa eligibility under the USMCA profession list. EB-2 and EB-3 green card paths are available through PERM labor certification for longer-term sponsorship.
What degree background do sponsored Guest Services Manager candidates typically have?
Most successful H-1B petitions in this role cite degrees in hospitality management, hotel and restaurant administration, tourism management, or business administration with a hospitality concentration. A general business or communications degree can support a petition if the job duties are specific enough, but a directly relevant hospitality credential gives the employer a stronger foundation for the specialty occupation argument before USCIS.
How do I find employers who actively sponsor Guest Services Manager roles?
Migrate Mate lists employers with verified LCA filing history in hospitality management, so you can focus your applications on companies that have already committed to sponsoring this type of role. This is more reliable than applying broadly and hoping an employer is willing to go through the process for the first time.
Can a Guest Services Manager switch employers while on H-1B status?
Yes. Under H-1B portability rules, you can start working for a new employer once they file a new H-1B petition on your behalf, without waiting for approval. The new petition must be filed while you're still in valid H-1B status. Your new employer will need to file a fresh LCA with DOL and an I-129 petition with USCIS before or at the time you start.
What is the prevailing wage requirement for sponsored Guest Services Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.