Head of Customer Service Jobs in USA with Visa Sponsorship
Head of Customer Service roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field like business administration or communications. Employers in retail, tech, and financial services file LCAs with DOL and petition USCIS, making this a viable sponsorship path for qualified international candidates.
Find Head of Customer Service JobsOverview
Showing 3 of 13+ Head of Customer Service jobs
See all Head of Customer Service Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Head of Customer Service roles.
Get Access To All JobsAbout the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Support
Gemini’s Customer Support Team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The Gemini Credit Card and Exchange teams are expanding their presence with a regional office to better align customer support divisions. Collectively, these teams efficiently handle all inbound phone-based service requests and communications for the Gemini Credit Card and email-based requests for Gemini Exchange.
The Role: Head of Customer Service
As the Head of Customer Service, your role will be a combination of “getting your hands dirty” and management responsibilities within an inbound contact center. You will be expected to lead the workforce management function, partner with the Operations team with forecasting and building team rapport. This role is required to be in person five days per week at our Scottsdale, AZ office.
Responsibilities:
- Design, implement and scale long-term customer service strategies that align with Gemini’s growth and brand values
- Translate strategic direction and goals from the Director into actionable plans for the operations team
- Lead workforce management, including time cards, scheduling, and headcount management to ensure seamless coverage and business continuity
- Identify and resolve operational inefficiencies
- Resolve high-priority and complex customer complaints, and negotiate solutions for critical escalations
- Hire, train, mentor and evaluate customer service managers, team leads, and support agents
- Lead local shift managers and global team leaders, empowering them and their teams to hit performance targets through coaching, training, and recognition
- Foster a proactive, high-performance team culture focused on continuous improvement and customer satisfaction
- Partner with Product, Sales, and Marketing teams to feed customer feedback into product roadmaps and retention campaigns
- Collaborate with the global operations teams, legal, office management, and security to ensure compliance with company and local policies
Minimum Qualifications:
- Minimum 15+ years in customer support management, with at least 3-5 years in a senior leadership role
- Proficiency in Google applications (Sheets, Docs, Slides)
- Deep familiarity with modern helpdesk software, CRM systems (Zendesk), and data analytical tools
- Experience with key metrics reporting
- Strong communication skills and a dependable team-player attitude
- Ability to adapt quickly to new information and changing environments
- Passion for delivering excellent client service with integrity and a proactive approach
Preferred Qualifications:
- 15+ years of experience in the banking or financial industry
- 10+ years of client service experience
- Associate Degree or higher
It Pays to Work Here
The compensation & benefits package for this role includes:
- Competitive starting pay
- A discretionary annual bonus
- Long-term incentive in the form of a new hire equity grant
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
- Flexible time off
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
About the Company
Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.
The Department: Support
Gemini’s Customer Support Team is a highly skilled and dynamic group dedicated to providing exceptional customer service. Each team member plays a crucial role in ensuring that customers receive the best possible experience when seeking assistance, asking questions, or sharing feedback. The Gemini Credit Card and Exchange teams are expanding their presence with a regional office to better align customer support divisions. Collectively, these teams efficiently handle all inbound phone-based service requests and communications for the Gemini Credit Card and email-based requests for Gemini Exchange.
The Role: Head of Customer Service
As the Head of Customer Service, your role will be a combination of “getting your hands dirty” and management responsibilities within an inbound contact center. You will be expected to lead the workforce management function, partner with the Operations team with forecasting and building team rapport. This role is required to be in person five days per week at our Scottsdale, AZ office.
Responsibilities:
- Design, implement and scale long-term customer service strategies that align with Gemini’s growth and brand values
- Translate strategic direction and goals from the Director into actionable plans for the operations team
- Lead workforce management, including time cards, scheduling, and headcount management to ensure seamless coverage and business continuity
- Identify and resolve operational inefficiencies
- Resolve high-priority and complex customer complaints, and negotiate solutions for critical escalations
- Hire, train, mentor and evaluate customer service managers, team leads, and support agents
- Lead local shift managers and global team leaders, empowering them and their teams to hit performance targets through coaching, training, and recognition
- Foster a proactive, high-performance team culture focused on continuous improvement and customer satisfaction
- Partner with Product, Sales, and Marketing teams to feed customer feedback into product roadmaps and retention campaigns
- Collaborate with the global operations teams, legal, office management, and security to ensure compliance with company and local policies
Minimum Qualifications:
- Minimum 15+ years in customer support management, with at least 3-5 years in a senior leadership role
- Proficiency in Google applications (Sheets, Docs, Slides)
- Deep familiarity with modern helpdesk software, CRM systems (Zendesk), and data analytical tools
- Experience with key metrics reporting
- Strong communication skills and a dependable team-player attitude
- Ability to adapt quickly to new information and changing environments
- Passion for delivering excellent client service with integrity and a proactive approach
Preferred Qualifications:
- 15+ years of experience in the banking or financial industry
- 10+ years of client service experience
- Associate Degree or higher
It Pays to Work Here
The compensation & benefits package for this role includes:
- Competitive starting pay
- A discretionary annual bonus
- Long-term incentive in the form of a new hire equity grant
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
- Flexible time off
At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.
See all Head of Customer Service Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Head of Customer Service roles.
Get Access To All JobsTips for Finding Head of Customer Service Jobs
Frame your degree as directly related
Head of Customer Service is a specialty occupation only when the role requires a specific bachelor's degree, not any degree. Position your business administration, communications, or marketing degree as the direct academic foundation for the strategic and operational responsibilities in the job description.
Target companies with dedicated CX leadership
Employers who separate customer service leadership from general operations are more likely to treat the Head of CS role as a true specialty occupation. Focus on mid-to-large companies in fintech, SaaS, and healthcare where the function reports to a C-suite executive.
Check prevailing wage before salary negotiations
Your employer must pay at least the DOL prevailing wage for your location and role before USCIS approves an H-1B petition. Use the OFLC Wage Search to look up the wage level for customer service manager occupations in your target city before you receive an offer.
Use Migrate Mate to identify active LCA sponsors
Many employers sponsor customer service leadership roles but don't advertise it. Search Migrate Mate to find companies with verified LCA filing history for this role type, so you're applying to employers who have already navigated the sponsorship process.
Prepare a job duties memo before the LCA is filed
USCIS scrutinizes whether Head of Customer Service roles genuinely require a specialty degree. Work with your employer to draft a detailed duties memo documenting the analytical, strategic, and degree-dependent responsibilities before the LCA is submitted to DOL.
Clarify H-1B portability rules when changing jobs
If you're already in H-1B status and moving to a new Head of Customer Service role, you can start work once the new employer files the I-129 petition with USCIS. You don't need to wait for approval, but confirm the new role still qualifies as a specialty occupation.
Frequently Asked Questions
Does a Head of Customer Service role qualify as an H-1B specialty occupation?
It depends on how the employer defines the role. USCIS requires that the position normally require a bachelor's degree in a specific related field. A Head of Customer Service role that involves workforce analytics, service design, or cross-functional strategy tied to a business or communications degree is more likely to qualify than a role that lists 'any degree or equivalent experience' as acceptable.
Which visa types are realistic for a Head of Customer Service seeking sponsorship?
H-1B is the primary route if the role qualifies as a specialty occupation. TN visa is available to Canadian and Mexican nationals if the position maps to a qualifying USMCA profession, though management roles don't always fit cleanly. If you're already in F-1 OPT or STEM OPT, your employer can hire you now while pursuing H-1B sponsorship in the next registration cycle. Browse open roles on Migrate Mate to find employers already set up to sponsor.
What degree does an employer typically require for H-1B sponsorship in this role?
Business administration, marketing, communications, and organizational management are the most commonly accepted degrees for Head of Customer Service H-1B petitions. The key is that your degree must relate directly to the specific duties in the role, not just management in general. Degrees in unrelated fields create specialty occupation risk even if you have years of relevant experience.
How does PERM labor certification affect a Head of Customer Service green card case?
If your employer wants to sponsor you for an EB-2 or EB-3 green card, they'll need to complete PERM labor certification through DOL first. This involves advertising the role, documenting that no qualified U.S. workers are available, and meeting prevailing wage requirements. The process takes many months and must be completed before an I-140 petition can be filed with USCIS.
Can a Head of Customer Service role face an RFE on specialty occupation grounds?
Yes, this is one of the more common RFE triggers for management-adjacent roles. USCIS may question whether the position truly requires a specific bachelor's degree rather than general experience. Strong petition letters that tie each major job duty to degree-level coursework, combined with evidence of the employer's internal degree requirements for the role, significantly reduce this risk.
What is the prevailing wage requirement for sponsored Head of Customer Service jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.