Reservation Agent Jobs in USA with Visa Sponsorship
Reservation agents handle hotel, airline, and travel bookings, often requiring customer service skills and system proficiency. Most positions qualify for H-1B sponsorship when requiring hospitality management or related degrees, though approval rates vary by employer size and wage levels. For detailed occupation requirements, see the O*NET profile.
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As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations.
The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department.
Essential Functions and Responsibilities include the following:
- Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed.
- Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options.
- Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information.
- Monitor multiple email inboxes, responding to inquiries in a timely manner while continuing to answer calls in a queue.
- Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin.
- Must have a can-do attitude and be able to solve problems efficiently and effectively.
- Review the next day’s reservations, resolve booking errors, and communicate changes to Reservations Management.
- Attend scheduled team meetings and 1:1 development meetings.
- Other duties as assigned.
Additional Job Requirements
- Regular scheduled attendance.
- Indicate the percentage of time spent traveling - 2%.
Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
- High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience.
- 1-2 years of experience in working in a customer service environment.
- 1-2 years of Sales experience.
Skills
- Comfortable working on computers and answering multiple phone lines.
- Excellent verbal and written communication skills.
- Ability to persuade and encourage favorable business outcomes.
- Must be able to work a flexible schedule including weekends and holidays.
- Must be able to successfully meet deadlines on a daily basis.
- Ability to multitask and work as part of a team.
Computer Skills
- Advanced with Microsoft Office Suite, including Word, Excel, and Outlook.
- Knowledge of the Alpro or FareHarbor Software is preferred.
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Summary
As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters. This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands. The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations.
The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department.
Essential Functions and Responsibilities include the following:
- Answer incoming and make outbound phone calls quickly and efficiently. Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed.
- Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options.
- Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information.
- Monitor multiple email inboxes, responding to inquiries in a timely manner while continuing to answer calls in a queue.
- Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin.
- Must have a can-do attitude and be able to solve problems efficiently and effectively.
- Review the next day’s reservations, resolve booking errors, and communicate changes to Reservations Management.
- Attend scheduled team meetings and 1:1 development meetings.
- Other duties as assigned.
Additional Job Requirements
- Regular scheduled attendance.
- Indicate the percentage of time spent traveling - 2%.
Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiian Helicopters employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
- High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience.
- 1-2 years of experience in working in a customer service environment.
- 1-2 years of Sales experience.
Skills
- Comfortable working on computers and answering multiple phone lines.
- Excellent verbal and written communication skills.
- Ability to persuade and encourage favorable business outcomes.
- Must be able to work a flexible schedule including weekends and holidays.
- Must be able to successfully meet deadlines on a daily basis.
- Ability to multitask and work as part of a team.
Computer Skills
- Advanced with Microsoft Office Suite, including Word, Excel, and Outlook.
- Knowledge of the Alpro or FareHarbor Software is preferred.
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
How to Get Visa Sponsorship in Reservation Agent
Target hospitality management employers
Hotel chains, resort companies, and large travel agencies are more likely to sponsor H-1B visas for reservation agents than small independent properties or local travel shops.
Emphasize specialized system expertise
Highlight experience with reservation systems like Amadeus, Sabre, or Opera. Technical proficiency with booking platforms strengthens your case for specialty occupation classification under immigration law.
Consider related visa-friendly roles
Guest services coordinator, travel consultant, or hospitality operations analyst often have higher H-1B approval rates than basic reservation agent positions due to increased complexity requirements.
Focus on degree-required positions
Look for postings explicitly requiring hospitality management, tourism, or business degrees. Generic customer service roles without degree requirements won't qualify for H-1B specialty occupation status.
Research employer visa history
Check DOL disclosure data to identify companies that previously filed LCAs for reservation agents or similar hospitality roles. Past sponsorship indicates future willingness to sponsor.
Build multilingual skills advantage
Fluency in multiple languages, especially for international destinations, can differentiate your application and justify higher wage levels that improve H-1B lottery selection odds under new rules.
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Get Access To All JobsFrequently Asked Questions
Do reservation agents qualify for H-1B visas?
Reservation agents can qualify for H-1B visas if the position requires a bachelor's degree in hospitality management, tourism, business, or related field. The role must demonstrate specialty occupation complexity beyond basic customer service, such as corporate travel coordination or specialized booking system management.
What degree do I need for reservation agent H-1B sponsorship?
Most successful H-1B petitions for reservation agents require degrees in hospitality management, tourism administration, business administration, or related fields. The degree field should directly relate to the specialized knowledge needed for complex reservation management, travel planning, or hospitality operations.
Which employers sponsor reservation agents for work visas?
Major hotel chains like Marriott and Hilton, large travel agencies, corporate travel management companies, and international airlines are most likely to sponsor H-1B visas for reservation agents. These employers typically have established immigration processes and can justify degree-level position requirements.
What's the H-1B approval rate for reservation agent positions?
H-1B approval rates for reservation agents vary significantly based on job complexity and employer documentation. Basic customer service roles have lower approval rates, while specialized positions involving corporate accounts, complex itinerary planning, or system administration see higher success rates when properly documented.
Can I get sponsored as a reservation agent without hospitality experience?
Yes, but you'll need to demonstrate relevant transferable skills like customer service, attention to detail, and system proficiency. Employers may sponsor candidates with business, communications, or related degrees if they can show the role requires specialized knowledge beyond basic reservation taking.
What is the prevailing wage requirement for sponsored Reservation Agent jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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