Job Description

Requisition ID

94736

Department

Group Benefit Solutions

Job Function

Group Benefit Solutions

Location

Remote, New York, United States

Role Location Designation

Fully Remote

Location Designation: Fully Remote

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions.

Role Overview:

The Senior Learning Experience Designer partners with business leaders and cross-functional teams to analyze complex learning and performance needs, design scalable learning and performance solutions, and strengthen organizational capability through human-centered learning experiences. The role applies the organization's Learning Experience Design process, an organization development-informed approach built on the ADDIE framework, to address not only knowledge and skill gaps, but also workflow, behavior, adoption, and broader performance challenges.

Building on advanced instructional design expertise, the Senior Learning Experience Designer designs learning ecosystems that extend beyond formal training by embedding learning into the flow of work, integrating performance support, knowledge management, manager enablement, communications, and reinforcement strategies. The role designs solutions that can be scaled across multiple business priorities, reduces reliance on one-off approaches, and continuously improves learning through data, evaluation, feedback, and responsible use of AI.

The Senior Learning Experience Designer also influences learning practices beyond individual projects by partnering across business, operations, and learning teams to establish consistent design approaches, strengthen learning quality, and expand organizational learning capability through reusable solutions, governance, and guidance for others.

What You’ll Do:

Analyze learning and performance needs

• Partner with business leaders, stakeholders, subject matter experts, and cross-functional teams to interpret complex business challenges and trends and understand organizational priorities, workforce capability needs, and evolving ways of working.
• Conduct complex learning and performance needs analyses using an organizational development lens to diagnose root causes and determine the most effective interventions, which may include learning, workflow improvements, performance support, or other organizational solutions.
• Gather and analyze qualitative and quantitative data to identify performance gaps, organizational readiness, workflow impacts, risks, opportunities, and success measures.
• Define measurable business, performance, and learning outcomes that guide solution design, implementation, evaluation, and long-term organizational impact.
• Build trusted partnerships with business leaders and cross-functional teams by providing strategic guidance, facilitating alignment, and influencing stakeholders toward learning and performance decisions that best address the underlying business need.

Design and develop learning solutions

• Apply the organization's Learning Experience Design process, an organization development-informed approach built on the ADDIE framework, to design complex, scalable learning and performance solutions.
• Design holistic learning ecosystems that integrate formal learning, workflow learning, performance support, knowledge management, manager enablement, communications, and reinforcement strategies to improve sustained performance.
• Recommend instructional strategies, technologies, delivery approaches, and solution architectures that balance learner needs, organizational context, scalability, and long-term business outcomes.
• Design learning solutions that can be scaled, reused, and adapted across multiple business areas while maintaining quality, consistency, accessibility, and governance standards.
• Apply advanced adult learning principles, organizational development concepts, accessibility standards, and evidence-based instructional design principles to create engaging, inclusive, and effective learning experiences.
• Develop reusable frameworks, templates, design patterns, and shared resources that improve consistency and efficiency across learning initiatives.
• Leverage artificial intelligence intentionally, ethically, and responsibly to improve design efficiency, creativity, learner experiences, and solution quality while validating outputs through professional judgment and business expertise.
• Evaluate and adopt innovative learning approaches, emerging technologies, and design practices that improve learner engagement, operational effectiveness, scalability, and business outcomes.

Implement learning solutions

• Lead implementation planning for complex learning initiatives, including pilot programs, stakeholder engagement, facilitator preparation, learner communications, launch planning, and adoption strategies.
• Partner with business leaders, operations teams, facilitators, and learning partners to support successful implementation, learner readiness, and organizational adoption.
• Design implementation approaches that support scalable deployment across multiple business areas while minimizing duplication and rework.
• Use pilot results, stakeholder feedback, learner data, and performance metrics to refine solutions prior to broader implementation.
• Ensure learning assets, performance support resources, and knowledge management content remain accessible, current, reusable, and aligned with evolving business priorities.

Evaluate and continuously improve learning solutions

• Evaluate learning effectiveness using learner feedback, business metrics, workflow measures, operational data, performance outcomes, and other available measures.
• Measure the impact of learning solutions on capability development, behavior change, workflow effectiveness, adoption, and business performance.
• Analyze evaluation findings to identify opportunities for continuous improvement and recommend enhancements that strengthen learner experiences and organizational outcomes.
• Maintain enterprise learning solutions, reusable assets, and supporting documentation through regular reviews, governance, version control, and ongoing updates.
• Influence the evolution of learning governance by improving templates, standards, design practices, documentation, and quality expectations across learning initiatives.

Manage projects and stakeholder partnerships

• Lead multiple complex learning initiatives with cross-functional impact while balancing priorities, timelines, risks, dependencies, and competing business needs across business areas.
• Develop and maintain project plans, implementation strategies, communication plans, governance documentation, and stakeholder updates throughout the project lifecycle.
• Build trusted partnerships with business leaders and cross-functional teams by providing strategic guidance, facilitating alignment, and influencing learning and performance decisions.
• Mentor and provide guidance to other Learning Experience Designers by sharing expertise, modeling best practices, and supporting consistent application of learning standards.
• Strengthen organizational learning capability by developing reusable resources, establishing consistent design approaches, and contributing to learning governance, innovation, and continuous improvement.

What You’ll Bring:

Please share 2–3 work samples as a part of your application, that demonstrate a range of formats or tools (e.g., eLearning, job aids, performance support, or AI-enabled content).

• Bachelor’s degree or equivalent experience
• 7+ years of experience in corporate instructional design or learning experience design
• Demonstrated experience designing scalable learning solutions across multiple initiatives
• Experience using rapid design approaches and modern learning technologies
• Strong understanding of adult learning principles and design methodologies (ADDIE, Agile, etc.)
• Experience applying organizational development principles, performance consulting, or change-oriented methodologies to learning and performance solutions
• Ability to translate complex processes into practical, user-centered learning experiences
• Experience working in fast-paced environments with shifting priorities

Core Competencies

• Scalable Learning Design
• AI & Digital Enablement Mindset
• Performance Consulting
• Strategic Thinking
• Systems Thinking
• Collaboration & Influence
• Adaptability & Innovation
• Organizational Development Mindset

Colorado Statement: It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.

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Pay Transparency

Salary range: $100,000 - $120,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.

Job Requisition ID: 94736

GBS