Service Delivery Lead Jobs in USA with Visa Sponsorship
Service Delivery Lead roles qualify for H-1B visa sponsorship as a specialty occupation requiring a bachelor's degree in business, IT, or a related field. Employers in consulting, managed services, and enterprise IT file LCAs regularly for this title, making it a strong target for sponsored job seekers.
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Get Access To All JobsINTRODUCTION
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
ABOUT THE ROLE
This role is ideal for a service-focused technology leader who can connect SAP platform delivery, ITSM practices, contract/SLA management, and continuous improvement in a complex enterprise environment.
WHAT YOU’LL DO
- Lead SAP RISE contract, SLA, and service performance management with SAP, AMS providers, and Hyperscaler partners including Azure and AWS.
- Oversee SAP S/4HANA AMS service delivery, ensuring incidents, problems, changes, service requests, and escalations are managed effectively.
- Develop and present QBRs, KPI dashboards, service health reports, and executive updates that translate technical performance into business impact.
- Design and mature ITSM service catalog offerings, service definitions, intake models, and operating procedures.
- Drive continuous service improvement initiatives using trends, root cause analysis, customer feedback, and operational performance data.
- Use SAP Cloud ALM, SAP Focused Run, and related observability tools to monitor performance, identify patterns, and guide improvement actions.
- Partner with architecture, product, security, infrastructure, and business stakeholders to align SAP platform services with enterprise priorities.
- Manage strategic vendor relationships and governance routines to improve accountability, transparency, and value delivery.
BASIC REQUIREMENTS
- 10+ years of relevant technology, SAP, platform, service delivery, or enterprise application management experience.
- Experience managing SAP S/4HANA, SAP RISE, SAP AMS, or enterprise ERP service delivery in a production environment.
- Experience with contract, SLA, KPI, QBR, vendor, or managed service provider performance management.
- Experience working with ITSM processes such as incident, problem, change, request, service catalog, or continuous service improvement.
- Experience preparing service performance reports, dashboards, executive updates, or stakeholder communications.
- Experience working with cloud or hyperscaler environments such as Azure, AWS, or equivalent enterprise cloud platforms.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or equivalent experience.
PREFERRED SKILLS/EXPERIENCE
- Experience with SAP Cloud ALM, SAP Focused Run, ServiceNow, Azure Monitor, AWS monitoring tools, or enterprise observability platforms.
- Experience leading SAP service governance in regulated, large-scale, or complex enterprise environments.
- Familiarity with ITIL practices, service catalog design, operational readiness, and service transition.
- Demonstrated ability to influence cross-functional stakeholders, translate data into action, and lead continuous improvement.
- Experience supporting executive-level technology reporting, roadmap alignment, budget inputs, or vendor scorecards.
TRAVEL / WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
- Work model may be remote, hybrid, or office-based depending on team and business needs.
- Occasional travel may be required for business reviews, planning sessions, vendor meetings, or stakeholder workshops.
- Ability to work at a computer for extended periods and participate in virtual and in-person meetings.
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
OUR BASE PAY RANGE FOR THIS POSITION
€82,500 - €137,500
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
INTRODUCTION
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
ABOUT THE ROLE
This role is ideal for a service-focused technology leader who can connect SAP platform delivery, ITSM practices, contract/SLA management, and continuous improvement in a complex enterprise environment.
WHAT YOU’LL DO
- Lead SAP RISE contract, SLA, and service performance management with SAP, AMS providers, and Hyperscaler partners including Azure and AWS.
- Oversee SAP S/4HANA AMS service delivery, ensuring incidents, problems, changes, service requests, and escalations are managed effectively.
- Develop and present QBRs, KPI dashboards, service health reports, and executive updates that translate technical performance into business impact.
- Design and mature ITSM service catalog offerings, service definitions, intake models, and operating procedures.
- Drive continuous service improvement initiatives using trends, root cause analysis, customer feedback, and operational performance data.
- Use SAP Cloud ALM, SAP Focused Run, and related observability tools to monitor performance, identify patterns, and guide improvement actions.
- Partner with architecture, product, security, infrastructure, and business stakeholders to align SAP platform services with enterprise priorities.
- Manage strategic vendor relationships and governance routines to improve accountability, transparency, and value delivery.
BASIC REQUIREMENTS
- 10+ years of relevant technology, SAP, platform, service delivery, or enterprise application management experience.
- Experience managing SAP S/4HANA, SAP RISE, SAP AMS, or enterprise ERP service delivery in a production environment.
- Experience with contract, SLA, KPI, QBR, vendor, or managed service provider performance management.
- Experience working with ITSM processes such as incident, problem, change, request, service catalog, or continuous service improvement.
- Experience preparing service performance reports, dashboards, executive updates, or stakeholder communications.
- Experience working with cloud or hyperscaler environments such as Azure, AWS, or equivalent enterprise cloud platforms.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or equivalent experience.
PREFERRED SKILLS/EXPERIENCE
- Experience with SAP Cloud ALM, SAP Focused Run, ServiceNow, Azure Monitor, AWS monitoring tools, or enterprise observability platforms.
- Experience leading SAP service governance in regulated, large-scale, or complex enterprise environments.
- Familiarity with ITIL practices, service catalog design, operational readiness, and service transition.
- Demonstrated ability to influence cross-functional stakeholders, translate data into action, and lead continuous improvement.
- Experience supporting executive-level technology reporting, roadmap alignment, budget inputs, or vendor scorecards.
TRAVEL / WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
- Work model may be remote, hybrid, or office-based depending on team and business needs.
- Occasional travel may be required for business reviews, planning sessions, vendor meetings, or stakeholder workshops.
- Ability to work at a computer for extended periods and participate in virtual and in-person meetings.
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
OUR BASE PAY RANGE FOR THIS POSITION
€82,500 - €137,500
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
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Get Access To All JobsTips for Finding Service Delivery Lead Jobs
Frame your credentials around specialty occupation
USCIS requires proof that a Service Delivery Lead role demands a specific bachelor's degree, not just any degree. Gather documentation showing your degree field directly relates to the technical or operational scope of the role you're targeting.
Verify prevailing wage before negotiating offers
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your location and role level. Run your title and metro area through the OFLC Wage Search before entering salary discussions so you know the minimum they're legally required to offer.
Target managed services and IT outsourcing firms
Consulting firms and managed service providers staff Service Delivery Leads across multiple client accounts, which means they sponsor repeatedly for this title. These employers already have immigration counsel and established LCA filing workflows, reducing back-and-forth during the offer stage.
Use Migrate Mate to find verified sponsoring employers
Search Migrate Mate's job board to identify employers with confirmed LCA filing history for Service Delivery Lead and similar operations management titles. This filters your search to companies that have already navigated the sponsorship process for this exact role type.
Prepare your O*NET task alignment before interviews
Employers sometimes receive RFEs questioning whether a Service Delivery Lead qualifies as a specialty occupation. Review the O*NET profile for this role and document how your day-to-day responsibilities map to the listed tasks, so your employer's immigration attorney can cite specifics if needed.
Clarify PERM versus H-1B paths at the offer stage
Some employers sponsor Service Delivery Leads directly on H-1B while others initiate PERM labor certification for a green card simultaneously. Ask explicitly which path the employer intends to file, since the timelines and your obligations differ significantly between the two routes.
Frequently Asked Questions
Does a Service Delivery Lead role qualify as a specialty occupation for H-1B sponsorship?
Yes, provided the employer can demonstrate the role requires at least a bachelor's degree in a directly related field such as computer science, information systems, business administration, or engineering. Roles that accept any degree regardless of field can draw USCIS scrutiny, so the job description should specify the required discipline and tie it to the technical or operational complexity of the work.
Which visa types are realistic for a Service Delivery Lead seeking U.S. sponsorship?
H-1B is the primary option for most nationalities. Australian citizens can pursue the E-3 visa, which has no lottery and a 10,500 annual cap that has never been exhausted. Chilean nationals may qualify for the H-1B1 visa with its 1,400 annual cap, and Singapore nationals for the H-1B1 with a 5,400 cap. TN visa is not available for Service Delivery Lead roles, as that title does not appear on the USMCA profession list.
How do I find employers who actively sponsor Service Delivery Lead roles?
Migrate Mate lists employers with verified LCA sponsorship history for operations and service delivery titles, searchable by city and role type. This saves significant time compared to applying broadly and discovering sponsorship availability only after an interview.
Will my employer need to file a PERM labor certification for my green card as a Service Delivery Lead?
Most Service Delivery Lead roles fall under the EB-2 or EB-3 employment-based green card categories, both of which require PERM labor certification from DOL before the employer can file an I-140 petition with USCIS. PERM requires the employer to test the labor market and document that no qualified U.S. worker was available. The process typically takes one to two years before USCIS even receives the petition.
Can I switch employers while my H-1B is pending or approved for a Service Delivery Lead position?
Yes. Once you're in H-1B status and a new employer files a fresh H-1B petition on your behalf, you can begin working for that employer as soon as the petition is filed, without waiting for approval. The 180-day portability rule is specific to green card cases under AC21 and doesn't apply here. The new employer must file an LCA at the correct prevailing wage for your new location before submitting the petition to USCIS.
What is the prevailing wage requirement for sponsored Service Delivery Lead jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.