Warehouse Operations Manager Jobs in Kentucky

INTRODUCTION

Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. This is a full time role and will work on-site at our warehouse in Hebron, KY. The schedule is Sunday-Wednesday 8am-6:30pm.

Responsibilities

- Lead team of 4-6 supervisors and warehouse staff of up to 250 on assigned shift to hit productivity, quality, safety, and ship on time targets
- Partner with Ops Manager and support teams to meet business goals
- Engage with team during shift to promote positive culture and maintain high levels of quality, safety, and performance
- Assist in operations by working with General Manager, Assistant General Manager, and Operations Manager
- Ability to shift plan and labor share in accordance with daily goals and order numbers
- Facilitate open communication between 1st and 3rd shift to ensure teamwork to achieve common goal
- Provide direction to supervisors and leads in department and across shifts to ensure changes/updates in policy and procedure are communicated
- Tracking attendance and approving timecards for associates
- Coaching, training, and re-training associates on labeling/packaging procedure
- Resolving employee relations matters and conflicts, working with HR to develop sustainable solutions
- Monitor productivity and make recommendations to reach and exceed metrics
- Administer progressive discipline due to employee behavioral/productivity issues
- Help contributors understand and connect to our vision, mission, strategy, and business priorities
- Ensure the safety of all team members by teaching, promoting, and exemplifying safety guidelines
- Manage leads to ensure they are working closely with team members by training, coaching, and problem-solving issues with orders (if applicable)
- Uphold company policies and professional workplace behavior by leading by example
- Problem solving in real time using counting and basic math
- Familiar with Warehouse Management Software to track and solve problems with orders
- Work cooperatively with other managers, supervisors, coordinators, and leads
- Ability to have a flexible schedule and come in outside of normal working hours to provide coverage for management staff when needed

BASIC QUALIFICATIONS

- 3-5 years in supervisory role, preferably with a focus in a distribution center/warehouse environment
- Minimum of 1 years of operations experience in a warehouse/distribution, logistics environment
- Able to maintain confidentiality
- Familiar with Warehouse Management Software to track and solve problems with orders
- Must be able to display effective communication to associate, management and executive staff members
- Prior experience creating and executing a shift plan
- Understanding of basic math and excel formulas
- Understands how important process control is to the business
- Flexible- Embraces Change
- Problem Solver
- Proficient use of Microsoft Office, including Excel, as well as Google Suite, Gmail
- Previous experience/knowledge of Workday preferred
- Ability to maintain confidentiality
- Ability to follow procedure, practice sound judgment and practice a fair and consistent management style
- Comfortable working and communicating with a diverse employee demographic
- Excellent multi-tasking skills with the ability to prioritize

PHYSICAL DEMANDS

- Ability to walk or stand for 8-10 hours
- Ability to lift up to 50 lbs by hand
- Pallet jack experience (electric or non-electric)
- Pull, push, bend, kneel, crouch
- OT required during peak season (25-30% of the time)

BENEFITS

- Medical PPO and HSA with employer match plan options
- Dental, Vision, STD, Supplemental Insurance plans
- Company Paid LTD and Life Insurance
- 401K match - Match 100% up to 3% and 50% from 3.1% - 5%
- 4 weeks of PTO, accrued semi monthly
- 8 company paid holidays
- Paid bereavement
- Stocked marketplace with late-night meal options
- Product Giveaways

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.