Workflow Automation Specialist Jobs in Massachusetts

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials

Job Description

As part of the Thermo Fisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer! We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

The Chromatography and Mass Spectrometry business develops and manufactures leading-edge instruments, consumables, and software solutions for customers working in the analytical sciences (routine testing markets) and scientific research. We play a crucial role in various scientific fields, including chemistry, pharmaceuticals, forensics, environmental analysis, and biochemistry, among others.

How will you make an impact?

The role of a Lab Scientist Application is to provide scientific expertise and support to customers, sales teams, and internal partners within CMD (Chromatography and Mass Spectrometry Division) to resolve complex analytical challenges by utilizing chromatography and mass spectrometry techniques. Primary responsibilities are to support the commercial field sales team by conducting LC-MS product demonstrations related to (but not limited to) Pharma/Biopharma LCMS Workflow applications. Additional responsibilities include providing pre-sales support to our commercial sales team at customer sites to position them for successful wins and enabling the success of our customers through post-sales training and application support.

What will you do?

• Product Demonstrations: Conduct product demonstrations to customers on the accurate use, product features, functionality, application of instruments and software, and best practices. Understand customer’s motivation, success criteria and pain points and be able to effectively communicate customer feedback to the product development team regarding customer needs, product performance, and potential improvements.
• Understand the critical steps in the demo process and how to address them, including:

• Pre-Demo Qualification
• Demo Qualification
• Internal alignment
• Demo agreement with customer
• Demo report
• Demo result evaluation with customer
• Internal demo evaluation

• Application Optimization: Collaborate with customers and internal teams to customize applications and methodologies. This includes troubleshooting, method development, and data interpretation. May be responsible for collecting data from customer experiments or field trials, analyzing the data using statistical methods, and providing insights or recommendations based on the findings. They should be able to interpret scientific data accurately and communicate the results effectively. Occasionally helps to resolve and/or escalates customer issues & complaints.
• Technical Presentations: Deliver presentations to highlight the capabilities and benefits of solutions for various applications. Effectively communicate complex scientific concepts to diverse audiences.
• Drive Collaboration: Work cross-functionally with internal teams, including marketing and sales, to support strategic execution of the entire demo process.
• Scientific Support: Stay informed about the latest scientific literature, methodologies, and regulatory requirements. Acts as a trusted expert to our customers to increase customer satisfaction and loyalty which contributes to the overall success of the business. Provide scientific support and counsel to internal teams and customers and identify improvement opportunities.

How will you get here?

• A bachelor’s degree (or higher) in chemistry, biochemistry, or a related scientific field and/or equivalent work experience.
• 2-3 years of hands-on technical experience with chromatography and mass spectrometry instruments, software, data analysis, and techniques. Pharma/Biopharma Industrial Lab Experience Preferred.
• Experience developing and optimizing methods/ protocols relevant to pharma/biopharma Analytical Development (AD) and/or QA/QC
• Experience supporting biopharmaceutical applications through the characterization of pharmaceuticals or biologicals quantitatively or qualitatively.

Knowledge, Skills, Abilities

• Ability to work independently, manage multiple projects simultaneously, and meet deadlines.
• Outstanding teamwork and collaboration skills to foster creativity and contribute to the team's success.
• Excellent problem-solving skills and ability to troubleshoot technical issues and provide guidance on product usage and optimization.
• Persuasive communication and presentation skills, with the ability to effectively convey complex scientific concepts to both technical and non-technical audiences.
• This position may require up to 25% travel.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Benefits:

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension/retirement, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $84,000.00–$125,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards