Application Support Analyst Jobs in Ohio

Full-time / Benefits eligible

Remote Opportunity

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families, commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization, and competitive pay and benefits.

Summary:

Designs, builds, tests, migration coordination, training coordination and customer support (including troubleshooting) for the product development that supports Summa Health. Requires deep dives into the end user workflows of Summa Health. Additionally, knowledge of various software functionality and maintenance needs are required to maintain the electronic environment of specified service lines. Performs continued collaboration with Operational leaders to maintain the electronic environment and continued optimization opportunities for Summa Health.

Minimum Qualifications:

1. Formal Education Required:

2. Bachelor’s required or equivalent combination of education and/or experience.

3. Experience & Training Required:

4. Certification for all relevant applications is required to be obtained within 6 months of hire for all application positions, including Epic.

5. Two (2) years of experience working with healthcare information systems as an application administrator or operational end user is required.

6. Other Skills, Competencies and Qualifications:

7. Excellent customer service skills.
8. Understanding of service line workflows.
9. Ability to effectively collaborate with multiple application teams.
10. Strong presentation skills.
11. Ability to work well independently.
12. Excellent organizational skills.

13. Strong analytical skills.

14. Level of Physical Demands:

15. Light work
16. Standing and/or sitting for long periods of time
17. Up to 10 pounds of lifting on occasion.

Equal Opportunity Employer/Veterans/Disabled

$34.00/hr - $50.99/hr
The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay