Mid Level Assistant Digital Marketing Manager Jobs
Mid level assistant digital marketing manager jobs go to marketers ready to own campaigns end to end, guide junior team members, and make channel decisions with minimal oversight. 30% of openings are remote or hybrid across Technology & Software, Consulting & Professional Services, and Staffing & Recruiting, with employers like Blinds To Go, 24 Seven Talent, and Sony Music Entertainment hiring at this level now.
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CarMax, the way your career should be!
About this job
The Senior Manager, CAF Customer Experience (Digital Marketing) is responsible for understanding industry best practices to drive execution of impactful omni-channel communication strategies to enhance customer satisfaction, increase payments, loyalty, and repurchase in support of the CAF strategic vision. Ensuring all customer facing content is consistent, engaging and compliant across all channels including letters, statements, email, text, IVR (interactive voice response), the CarMax Auto Finance website and mobile app. This position will work closely with Technology, SP&D, CAF Legal, Compliance, Richmond partners, Operations and CAF Senior Leadership to elevate customer satisfaction, loyalty and positive brand interactions across the CAF experience.
As a Customer Experience Senior Manager, you will spend your time:
- Identifying and optimizing customer facing omni-channel communication efforts to deliver on department objectives and CAF house strategic vision.
- Overseeing the creative design and execution of digital and mailed communications, adhering to CarMax and CAF brand guidelines.
- Providing oversight and leadership to the Digital Marketing team to ensure that operational processes are accurately documented and executed in accordance with policies, procedures and regulatory requirements.
- Driving cross functional initiatives, ensuring the overall effectiveness of customer impacting communication strategies and that the customer at the center of decisions.
- Developing direct and indirect reports, playing an active role in identifying, assessing and developing talent for the department. Driving associate engagement and development through targeted activities and interactions.
- Creating and maintaining an accurate journey map for all customer moments that matter, with focus on multi-channel communications across the CAF customer journey.
- Continuously researching and staying informed to make recommendations regarding the latest digital marketing trends, technologies, and best practices.
- Delivering thoughtful and timely resolution and necessary remediation for all Legal, audit and/or compliance/CRU findings across all digital communications and required platforms.
- Creation and tracking of productivity through key report outs and dashboards to provide leadership visibility into key metrics and performance across end-to-end communications.
Qualifications and Requirements
- Bachelor’s degree in business, Marketing or related field; 5+ years Marketing or equivalent experience
- Demonstrated critical thinking, problem-solving, and systems thinking skills
- Excellent communication skills with the ability to champion change and influence, while working effectively in a team-based environment
- Experience with website analytics tools (e.g., Google Analytics) and best practices and CRM systems like Salesforce CRM and Marketing Clouds (preferred).
- Proven leadership with a culture-focused mindset and strong associate engagement
- Proficiency in creating and utilizing customer journey maps and personas
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The annual salary for this position is:
$104,600.00 - $167,400.00May be eligible for bonus and equity.
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
CarMax, the way your career should be!
About this job
The Senior Manager, CAF Customer Experience (Digital Marketing) is responsible for understanding industry best practices to drive execution of impactful omni-channel communication strategies to enhance customer satisfaction, increase payments, loyalty, and repurchase in support of the CAF strategic vision. Ensuring all customer facing content is consistent, engaging and compliant across all channels including letters, statements, email, text, IVR (interactive voice response), the CarMax Auto Finance website and mobile app. This position will work closely with Technology, SP&D, CAF Legal, Compliance, Richmond partners, Operations and CAF Senior Leadership to elevate customer satisfaction, loyalty and positive brand interactions across the CAF experience.
As a Customer Experience Senior Manager, you will spend your time:
- Identifying and optimizing customer facing omni-channel communication efforts to deliver on department objectives and CAF house strategic vision.
- Overseeing the creative design and execution of digital and mailed communications, adhering to CarMax and CAF brand guidelines.
- Providing oversight and leadership to the Digital Marketing team to ensure that operational processes are accurately documented and executed in accordance with policies, procedures and regulatory requirements.
- Driving cross functional initiatives, ensuring the overall effectiveness of customer impacting communication strategies and that the customer at the center of decisions.
- Developing direct and indirect reports, playing an active role in identifying, assessing and developing talent for the department. Driving associate engagement and development through targeted activities and interactions.
- Creating and maintaining an accurate journey map for all customer moments that matter, with focus on multi-channel communications across the CAF customer journey.
- Continuously researching and staying informed to make recommendations regarding the latest digital marketing trends, technologies, and best practices.
- Delivering thoughtful and timely resolution and necessary remediation for all Legal, audit and/or compliance/CRU findings across all digital communications and required platforms.
- Creation and tracking of productivity through key report outs and dashboards to provide leadership visibility into key metrics and performance across end-to-end communications.
Qualifications and Requirements
- Bachelor’s degree in business, Marketing or related field; 5+ years Marketing or equivalent experience
- Demonstrated critical thinking, problem-solving, and systems thinking skills
- Excellent communication skills with the ability to champion change and influence, while working effectively in a team-based environment
- Experience with website analytics tools (e.g., Google Analytics) and best practices and CRM systems like Salesforce CRM and Marketing Clouds (preferred).
- Proven leadership with a culture-focused mindset and strong associate engagement
- Proficiency in creating and utilizing customer journey maps and personas
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The annual salary for this position is:
$104,600.00 - $167,400.00May be eligible for bonus and equity.
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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Mid Level Assistant Digital Marketing Manager Jobs: Frequently Asked Questions
How do I get a mid level assistant digital marketing manager job?
Position yourself by leading with ownership, not just execution. Highlight campaigns you managed independently, results you drove across paid, organic, or social channels, and any cross-functional collaboration you led. Tailor your resume to show progression and depth in at least one or two channels rather than broad surface-level exposure, and be ready to speak to specific metrics in interviews.
Which companies hire mid level assistant digital marketing managers?
Companies hiring mid level assistant digital marketing managers right now include Blinds To Go, 24 Seven Talent, and Sony Music Entertainment, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from growth-stage brands and established consumer-facing businesses that need marketers who can operate independently across multiple digital channels.
Are there remote mid level assistant digital marketing manager jobs?
Yes, remote and hybrid options are well-represented at this level. About 30% of mid level assistant digital marketing manager openings are remote or hybrid as of November 2026, reflecting the digital nature of the work and employer comfort with distributed marketing teams at the mid level.
How do I move up to a mid level assistant digital marketing manager role?
Moving from entry level to mid level means shifting from task execution to project ownership. Build depth in one or two channels, take initiative on campaigns beyond your assigned scope, and document measurable outcomes like traffic growth, conversion lifts, or cost-per-lead improvements. Consistent delivery with limited supervision, combined with some experience coordinating with other teams, is what most mid level roles expect.
Which industries hire the most mid level assistant digital marketing managers?
Mid Level assistant digital marketing manager roles concentrate in Technology & Software, Consulting & Professional Services, and Staffing & Recruiting, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they rely heavily on digital acquisition, content performance, and paid media to reach customers and sustain growth.