Assistant Director of Rooms Jobs
Assistant Director of Rooms jobs are open across hotels, resorts, and luxury hospitality groups, from property-level supervisor to senior operations leader, with specializations in front office management, housekeeping oversight, and guest experience. See the openings below and apply to the ones that match your experience.
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See related jobsJob Number26142564
Job CategoryRooms & Guest Services Operations
Location401-403 D Street, BOSTON MA 02210, United States
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $105,000-$129,000 Annually
Bonus Eligible: Y
JOB SUMMARY
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
Managing and Monitoring Activities that Affect the Guest Experience
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
Managing Profitability
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
Conducting Human Resources Activities
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number26142564
Job CategoryRooms & Guest Services Operations
Location401-403 D Street, BOSTON MA 02210, United States
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $105,000-$129,000 Annually
Bonus Eligible: Y
JOB SUMMARY
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
Managing and Monitoring Activities that Affect the Guest Experience
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
Managing Profitability
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
Conducting Human Resources Activities
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Find JobsAssistant Director of Rooms Job Market
Who's Hiring
Top Industries Hiring
- Hospitality & Tourism
What Employers Look For
The qualifications that appear most often in assistant director of rooms jobs.
- Minimum three to five years of progressive hotel rooms division or front office management experience
- Proven ability to manage and develop housekeeping, front desk, and concierge teams simultaneously
- Experience with property management systems such as Opera, Maestro, or equivalent platforms
- Strong working knowledge of revenue management principles and occupancy optimization strategies
- Bachelor's degree in hospitality management, business administration, or a related field preferred
- Certification from the American Hotel and Lodging Educational Institute such as CHA or equivalent
Tips for Your Assistant Director of Rooms Job Search
Quantify your occupancy and RevPAR results
Hiring managers in hospitality want to see numbers, not just duties. Pull your RevPAR contributions, occupancy rate improvements, and guest satisfaction score gains from previous roles and lead your resume bullets with those figures.
Highlight cross-department coordination experience
Assistant director of rooms roles sit between front office, housekeeping, and maintenance. Your resume should show concrete examples of how you coordinated those teams during peak occupancy, renovation periods, or high-demand events.
Apply early to roles that fit
Migrate Mate lists assistant director of rooms openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by property type and star rating
A luxury full-service resort and a select-service business hotel expect very different skill sets. Filter your search by property category and tailor each application to the specific operational scope, guest profile, and brand standards the posting describes.
Prepare a scenario answer for high-complaint situations
Interviewers for this role almost always ask how you've handled a service failure at scale. Prepare a specific example that walks through the problem, your decision, what you delegated, and the measurable outcome for the guest and the property.
Negotiate scope before discussing compensation
Before talking numbers, clarify the number of rooms, full-time equivalent staff you'd oversee, and whether the role includes capital project input. Those details directly affect what the offer should reflect and give you grounded leverage.
Assistant Director of Rooms Jobs: Frequently Asked Questions
Which companies are hiring the most assistant director of roomss?
The most active employers for assistant director of roomss right now are Hyatt, UNM Hospital, and Loews Hotels &, and the most openings are in Florida, Massachusetts, and California, based on current listings on Migrate Mate as of November 2026. Full-service hotel groups and resort operators tend to post the most volume at this level.
How many assistant director of rooms jobs are remote?
About 0% of assistant director of rooms openings are fully remote or hybrid as of November 2026, reflecting the hands-on, property-based nature of the role. The sub-areas most likely to offer any remote flexibility are revenue reporting, scheduling, and vendor coordination rather than guest-facing or housekeeping oversight functions.
How do you become an assistant director of rooms?
Start in a front desk or housekeeping supervisor role at a full-service property to build direct department experience. Move into a front office manager or executive housekeeper position to gain cross-functional oversight. Build familiarity with property management systems, revenue management basics, and brand standards, then apply to assistant director of rooms roles at properties whose scope matches your experience level.
Can you get hired as an assistant director of rooms with little experience?
Breaking in with limited experience means targeting smaller independent properties or limited-service hotels that combine roles, since those environments let you demonstrate range without a large team beneath you. Emphasize any supervisory experience, guest complaint resolution outcomes, and familiarity with property management software. Some candidates also move up from a front office manager role at a smaller property before stepping into this title at a larger one.
What does the assistant director of rooms interview process look like?
Most properties start with a phone screen from a human resources contact, followed by an in-person or video interview with the director of rooms or general manager. Expect behavioral questions about managing staff performance, handling occupancy surges, and resolving guest escalations. Final-round interviews often include a walkthrough of the property and a conversation with department heads you'd work alongside.
Where can I find and apply to assistant director of rooms jobs?
You can find and apply to assistant director of rooms jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your experience level and property type, then apply directly to each listing that fits.
See All 5 Assistant Director of Rooms Jobs
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