Box Office Supervisor Jobs
Box Office Supervisor jobs are open across live entertainment, performing arts, sports venues, and cinema, with specializations in ticketing operations, revenue management, and guest services, from entry-level lead roles to senior supervisory positions. See the openings below and apply to the ones that match your experience.
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Position: Manager, Box Office & Guest Relations
Location: On-site in New York, NY at Magic Mike Live Theater (268 W. 47th Street)
Availability: Full-Time including nights and weekends
Salary: $75,000-$85,000
Reports to: Senior Manager, Hospitality & Guest Experience
About the Company
Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a "360-degree" dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world-class choreography, live music, and specialized technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering. Magic Mike Live is the flagship immersive production of Free Association Live (FAL).
FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling.
Bringing heart, humor, and world-class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be.
For New York City, Magic Mike Live partnered with Authentic Hospitality, a New York City based hospitality group behind some of the city's most revered venues (Pebble Bar, Jac's on Bond, Ray's), to create Greenlight Lounge, a cocktail experience that will sit adjacent to the theater. Welcoming guests for drinks and bites pre and post show, Greenlight at Magic Mike Live will bring Authentic's trademark quality, creativity and originality to an iconic environment.
Position Overview
The Magic Mike Live box office is critical to our guest journey—they are the first impression of the show and lounge, whether on the phone, over email, or in person. The Manager, Box Office & Guest Relations oversees New York's box office and lounge reservationist team, holding them to the highest standard of service and hospitality. This team member can easily handle ticketing and lounge reservations, sell the show and add-on experiences, while delivering an outstanding hospitality and guest experience. They'll also welcome guests at will call, help plan group celebrations, and work closely with the house, lounge team, and events teams so every guest's night feels effortless from first call to curtain.
Key Responsibilities
- Leads, trains, and supports a team of 3-4 full-time and part-time Box Office Associates and lounge reservationists, and builds schedules that cover every performance without overtime
- Manages the flow of emails and phone calls to the box office team through Zendesk so every guest hears back quickly
- Oversees Spektrix and Zendesk for the New York show, keeping information accurate and helping the team feel confident on both systems
- Tracks and shares box office reporting in Spektrix and Zendesk as needed or requested
- Looks after Greenlight Lounge reservations for pre-show and post-show guests, and connects VIP Room private event inquiries with the events team
- Welcomes guests at will call and check-in on show nights, helping with tickets, ID checks, late arrivals, and seating questions alongside the House Manager
- Helps guests plan group outings and celebrations, such as bachelorette parties, birthdays, and corporate groups, and shares premium seating and add-on experiences
- Oversees the nightly box office close-out, including reconciling sales, comps, refunds, and exchanges
- Handles guest concerns at the box office, over the phone, and by email with calm and care, finding thoughtful ways to make things right
- Maintains expert knowledge of the production, including venue and show policies and offerings, accessible seating, and other elements of the guest experience
- Supports the corporate FAL team in the rollout of sales initiatives and shares ideas to improve service and sales
- Helps set up the New York box office before opening, including policies, procedures, and team training
Qualifications
Required:
- Prior experience in box office, ticketing, retail, or guest services, ideally in a leadership role
- Familiarity with ticketing and guest service systems (Spektrix, Zendesk, or similar), or an eagerness to learn them
- Comfort with cash handling and end-of-night reconciliation
- Exceptional communication skills, both verbal and written
- Strong interpersonal skills with an optimistic warmth and empathy
- Ability to remain calm under pressure and adapt quickly to changing circumstances
- Curiosity and eagerness to learn for the sake of learning
- A strong work ethic and pride in their work
- Detail-oriented with excellent time management and problem-solving skills
- Comfort with Excel or Google Sheets
- Flexibility to work nights, weekends, and holidays with the show schedule
Preferred:
- Box office experience in theater or live entertainment
- Experience with group sales or VIP packages
- Experience helping open a new venue or production
- A second language
What We Offer
- A one-of-a-kind work environment at one of New York City's most exciting live entertainment destinations.
- Employee benefits package including health, dental, and vision coverage.
- Discounted tickets for friends and family.
- A culture built on inclusivity, respect, and fun.
Mike's Big Apple LLC. is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Position: Manager, Box Office & Guest Relations
Location: On-site in New York, NY at Magic Mike Live Theater (268 W. 47th Street)
Availability: Full-Time including nights and weekends
Salary: $75,000-$85,000
Reports to: Senior Manager, Hospitality & Guest Experience
About the Company
Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a "360-degree" dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world-class choreography, live music, and specialized technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering. Magic Mike Live is the flagship immersive production of Free Association Live (FAL).
FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling.
Bringing heart, humor, and world-class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be.
For New York City, Magic Mike Live partnered with Authentic Hospitality, a New York City based hospitality group behind some of the city's most revered venues (Pebble Bar, Jac's on Bond, Ray's), to create Greenlight Lounge, a cocktail experience that will sit adjacent to the theater. Welcoming guests for drinks and bites pre and post show, Greenlight at Magic Mike Live will bring Authentic's trademark quality, creativity and originality to an iconic environment.
Position Overview
The Magic Mike Live box office is critical to our guest journey—they are the first impression of the show and lounge, whether on the phone, over email, or in person. The Manager, Box Office & Guest Relations oversees New York's box office and lounge reservationist team, holding them to the highest standard of service and hospitality. This team member can easily handle ticketing and lounge reservations, sell the show and add-on experiences, while delivering an outstanding hospitality and guest experience. They'll also welcome guests at will call, help plan group celebrations, and work closely with the house, lounge team, and events teams so every guest's night feels effortless from first call to curtain.
Key Responsibilities
- Leads, trains, and supports a team of 3-4 full-time and part-time Box Office Associates and lounge reservationists, and builds schedules that cover every performance without overtime
- Manages the flow of emails and phone calls to the box office team through Zendesk so every guest hears back quickly
- Oversees Spektrix and Zendesk for the New York show, keeping information accurate and helping the team feel confident on both systems
- Tracks and shares box office reporting in Spektrix and Zendesk as needed or requested
- Looks after Greenlight Lounge reservations for pre-show and post-show guests, and connects VIP Room private event inquiries with the events team
- Welcomes guests at will call and check-in on show nights, helping with tickets, ID checks, late arrivals, and seating questions alongside the House Manager
- Helps guests plan group outings and celebrations, such as bachelorette parties, birthdays, and corporate groups, and shares premium seating and add-on experiences
- Oversees the nightly box office close-out, including reconciling sales, comps, refunds, and exchanges
- Handles guest concerns at the box office, over the phone, and by email with calm and care, finding thoughtful ways to make things right
- Maintains expert knowledge of the production, including venue and show policies and offerings, accessible seating, and other elements of the guest experience
- Supports the corporate FAL team in the rollout of sales initiatives and shares ideas to improve service and sales
- Helps set up the New York box office before opening, including policies, procedures, and team training
Qualifications
Required:
- Prior experience in box office, ticketing, retail, or guest services, ideally in a leadership role
- Familiarity with ticketing and guest service systems (Spektrix, Zendesk, or similar), or an eagerness to learn them
- Comfort with cash handling and end-of-night reconciliation
- Exceptional communication skills, both verbal and written
- Strong interpersonal skills with an optimistic warmth and empathy
- Ability to remain calm under pressure and adapt quickly to changing circumstances
- Curiosity and eagerness to learn for the sake of learning
- A strong work ethic and pride in their work
- Detail-oriented with excellent time management and problem-solving skills
- Comfort with Excel or Google Sheets
- Flexibility to work nights, weekends, and holidays with the show schedule
Preferred:
- Box office experience in theater or live entertainment
- Experience with group sales or VIP packages
- Experience helping open a new venue or production
- A second language
What We Offer
- A one-of-a-kind work environment at one of New York City's most exciting live entertainment destinations.
- Employee benefits package including health, dental, and vision coverage.
- Discounted tickets for friends and family.
- A culture built on inclusivity, respect, and fun.
Mike's Big Apple LLC. is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Find Box Office Supervisor JobsBox Office Supervisor Job Market
Who's Hiring
- Oak View10
- Legends Global4
- CORT3
- Macomb Community College2
- Annapolis Symphony Orchestra2
What Employers Look For
The qualifications that appear most often in box office supervisor jobs.
- Experience supervising box office or ticketing staff in a live event or venue setting
- Proficiency with ticketing software such as Ticketmaster Archtics, AXS, or similar platforms
- Strong cash handling, reconciliation, and end-of-shift reporting accuracy
- Ability to work evenings, weekends, and holidays during peak event seasons
- Customer service leadership experience in a high-volume or public-facing environment
- High school diploma or equivalent required, with an associate or bachelor's degree preferred
Tips for Your Box Office Supervisor Job Search
Tailor your resume to ticketing systems
List every point-of-sale and ticketing platform you've used by name. Hiring managers scan for system familiarity fast, and a generic 'POS experience' line won't stand out the way a specific platform name will.
Quantify your team and volume experience
Box office supervisor roles almost always ask how many staff you've managed and how many transactions your location processed. Pull those figures from past performance reviews or scheduling records before you write a single bullet.
Apply early to roles that fit
Migrate Mate lists box office supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by venue type strategically
A role at an arena operates very differently from one at a regional theater or multiplex. Customize your cover letter to reflect the specific venue type in each posting, referencing peak-event cash handling or subscription ticketing as relevant.
Prepare scenario answers for cash reconciliation
Interviewers for this role routinely ask how you've handled end-of-night discrepancies or audits. Walk through a real situation where your process caught an error, corrected it, and what you changed afterward.
Negotiate scheduling flexibility during the offer stage
Box office supervisors often work evenings, weekends, and event days by default. If schedule balance matters to you, the offer stage is the right moment to ask about rotation structure, not after you've accepted.
Box Office Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most box office supervisors?
Oak View, Legends Global, and CORT are hiring the most box office supervisors right now, with openings concentrated in California, Maryland, and Virginia, based on current listings on Migrate Mate as of November 2026. Venues tied to major sports franchises, performing arts organizations, and regional theater networks tend to post the most consistently throughout the year.
How many box office supervisor jobs are remote?
About 7% of box office supervisor openings are fully remote or hybrid as of November 2026, reflecting how in-person the role typically is. The sub-areas most likely to offer remote flexibility are reporting, scheduling coordination, and software system training, while cash handling and guest-facing duties remain on-site.
How do you become a box office supervisor?
Start in a frontline box office or ticketing agent role to build hands-on experience with point-of-sale systems, cash handling, and customer service. Demonstrate reliability during high-volume events, then take on shift lead or trainer responsibilities when they come up. Familiarity with industry ticketing platforms and a consistent record of accurate reconciliation are what most employers look for before promoting into a supervisor title.
Can you get a box office supervisor job with little experience?
Some venues hire candidates with limited direct box office experience if they have strong customer service leadership from retail, hospitality, or food service. Emphasize any cash handling accuracy, shift supervision, or staff training you've done in those roles. Smaller regional venues and independent cinemas are often more open to developing candidates than large arena or stadium operations.
What does the box office supervisor interview process look like?
Most hiring processes for this role include a phone screen focused on your ticketing system experience and availability, followed by an in-person or video interview with the box office manager or operations director. Expect scenario questions about cash discrepancies, staff conflicts, and managing queues during sold-out events. Some venues ask you to walk through a sample end-of-night reconciliation or describe how you'd train a new cashier.
Where can I find and apply to box office supervisor jobs?
You can find and apply to box office supervisor jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your venue experience and seniority level, then apply directly to each listing that fits.
See All 55 Box Office Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
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