Business Operations Leader Jobs in Tennessee

INTRODUCTION

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career, and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive, and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership, and innovation, strengthening our workforce and positively impacting the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

ROLE AND RESPONSIBILITIES

This job is responsible for managing a team comprised of Financial Center Managers and Relationship Managers. Key responsibilities include driving local strategies and tactics surrounding the client experience, deepening and growing relationships, and ensuring operational excellence at the market and financial center levels. Job expectations include working across the organization to develop business knowledge and cultivate one team partnership to collectively achieve results.

Responsibilities:

• Champions organizational vision and values executing consistently to drive business results
• Communicates and influences and leads through change
• Manages time and priorities to create biggest impact and reduce variability
• Manages risk and mitigates escalations and identifies resolutions
• Manages strategic partnerships across the organization
• Drives the client experience
• Demonstrates professionalism, confidence, and respect in interactions with internal and external stakeholders to ultimately gain credibility and trust

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence, and innovation through a focus on simplicity, data-based decision making, and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities, and contributions.
• Risk Manager: Ensures proper risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
• People Manager & Coach: Provides inspection, coaching, and feedback to motivate, differentiate, and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting, and appropriately delegating team work.

BASIC QUALIFICATIONS

• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships with key partners/clients across and outside of the organization
• Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives
• 5+ years of demonstrated experience with sales/bank operations and building, leading, managing, and coaching a team; in lieu of this requirement, has successfully completed the Bank of America Academy-led Market Leadership Development Program
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs as well as escalate as needed with a sense of urgency
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Can attract, recruit, and retain an effective sales and operations team
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success, and hold others accountable to results
• Can be flexible to work weekends and/or extended hours as needed
• Travel required: Will vary depending on geography
• Proficient in computer skills and professional programs (example: Microsoft Office)
• Ability to pass compliance requirements

PREFERRED QUALIFICATIONS

• Experience in financial services and knowledge of financial services industry, products, and solutions
• Experience in mortgage, retail, and/or hospitality
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bachelor’s Degree in related field
• Bilingual skills

SKILLS

• Coaching
• Customer and Client Focus
• Leadership Development
• Risk Management
• Talent Development
• Business Operations Management
• Customer Service Management
• Decision Making
• Executive Presence
• Sales Performance Management
• Critical Thinking
• Performance Management
• Process Performance Management
• Recruiting
• Result Orientation

MINIMUM EDUCATION REQUIREMENT

High School Diploma / GED / Secondary School or equivalent

SHIFT:

1st shift (United States of America)

HOURS PER WEEK:

40