Business Operations Leader Jobs
Business Operations Leader jobs are open across healthcare, technology, financial services, and professional services, at every level from associate to VP and C-suite, with specializations in process improvement, strategic planning, and cross-functional program management. Find a role that fits from the openings below and apply directly.
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INTRODUCTION
Want to help pets live their best lives?
We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.
- Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
- Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
- Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.
ABOUT PETCO
We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.
OUR MISSION:
The health and wellness company committed to improving the lives of pets, pet parents, and Petco partners.
OUR COMMITMENTS:
We always put pets first – we rally around the belief that if it’s good for pets, it’s good for business.
We raise the bar – We catalyze the entire pet industry by combining passion and expertise, pioneering and trailblazing new standards in care.
We build communities – We bring together a community of pets and pet parents to deepen connections and celebrate the love between us.
We deliver 360 solutions – We are the constant partner to pet and pet parents, delivering connected, personalized solutions that are accessible in one place.
We fight for every pet – We strive to make health and wellness accessible for all pets, no matter their situation.
POSITION PURPOSE:
The purpose of the Vetco Operations Leader is to provide daily leadership to their team and hub. The Vetco Operations Leader will also partner with our retail store partners to provide an efficient and profitable operation by creating a culture of high-quality patient care and exceptional customer service, as well as driving revenue and managing costs. The Vetco Operations Leader represents the mission and values of Petco to all partners and guests. The Vetco Operations Leader coordinates the overall operations of their hub in partnership with store support resources and cultivates a supportive and collaborative team environment by fostering cohesion and motivation within their teams.
ESSENTIAL JOB FUNCTIONS
The essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the role. The Vetco Operations Leader must be able to perform all the following duties and responsibilities with or without reasonable accommodation:
- Oversees the daily operation and manages all aspects of the business to ensure it meets sales and profitability projections.
- Completes and submits accounting, inventory management, and payroll paperwork accurately and in a timely manner.
- Ensure all expenses are maintained within budgeted levels.
- Establishes, models, and sustains an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return. Trains, coaches, and supports partners to do the same.
- Lead Vetco paraprofessionals to drive operational excellence and efficiencies while maintaining productive and healthy relationships with Veterinarians to drive a positive culture and cohesive team environment.
- Point person for all day-to-day functions of their hub including scheduling, equipment function and maintenance, fleet maintenance, inventory control and ordering, partner and DVM scheduling, team training, and handling client concerns.
- Responsible for creating a culture that fosters growth and development including, coaching, training, and accountability of paraprofessional partners, in partnership with TVM, Vet Services Support and Human Resources Business Partner (HRBP).
- Responsible for maintaining and/or growing staffing levels, which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre-employment background checks, hiring, and training to support the business.
- Assume scheduling responsibilities for all paraprofessional partners and maintain all hub partner points in accordance with Petco’s punctuality and attendance policy.
- Develop quarterly, monthly, and weekly plans in collaboration with the TVM, track results, and ensure goal attainment.
- Interface and collaborate with Petco store partners and local VTCH team to drive a seamless partnership and customer experience.
- Maintain OSHA standards, uphold and enforce all policies of Petco.
- Develop business acumen to identify business trends that support incremental and supplemental growth as well as the mitigation of clinic cancellations.
- Manage tasks associated with selection and scheduling of veterinarians in advance of clinics in partnership with Vet Services Support.
- Partner with VTCH location management (where applicable) and Petco field leadership to identify business and relationship opportunities and lead or assist in their implementation.
- Participate and present material on clinics to store leadership partners.
- Responsible for operating a motor vehicle (car) and transporting product, equipment, and partners to their respective clinics.
OTHER DUTIES AND RESPONSIBILITIES:
- Patient care always comes first.
- Any issues with guest or hub partners are dealt with and resolved as they occur, or as soon as is possible.
- Exceptional teamwork and commitment to achieve shared goals to benefit the entire company of Petco.
- Collaborate with store support resources, Petco store personnel, and VTCH Team to drive a positive cultural and cohesive team environment!
- Perform additional duties and special projects as assigned.
NATURE OF SUPERVISION:
The incumbent reports to the Territory Vetco Manager.
PLANNING AND PROBLEM SOLVING:
The Vetco Operations Leader must possess excellent planning skills while scheduling the hub paraprofessional partners in order to ensure adequate coverage while making sure the hub does not exceed forecasted payroll costs. The Vetco Operations Leader will also play a crucial role in ensuring that day-to-day operation of the hub is efficient and provides an optimal experience for our partners guests.
IMPACT:
This position will impact the organization by contributing to the growth of productive practices while focusing on a high-quality standard of care. From an overall hub organizational standpoint, this position is critical to ensuring that we have a cohesive, well-trained, and motivated team. The desired result is the creation of an optimal environment that ensures partner retention, patient well-being, and customer satisfaction.
SUPERVISORY RESPONSIBILITY:
This position includes multiple direct reports within their respective HUB(s) (Clinic Advisors, Vet Assistants, and Clinic Leads) with daily responsibilities that include recruiting, interviewing, hiring, training, mentoring/coaching, assignment delegation, partnering store support resources personnel for business operations needs and partnering with Human Resources on discipline up to and including termination.
MINIMUM REQUIREMENTS:
- 1+ years in a leadership role, including direct customer service experience.
- Previous experience working in the veterinary field is beneficial (not required).
- Must have excellent written and verbal communication skills.
- Ability to make decisions, delegate tasks and responsibilities and drive results with hub partners.
- Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
- Must have telephone etiquette and basic computer skills.
- Must be a team player willing to continue learning, offer creative ideas and accept continual change.
- Change agility - Works productively and able to navigate ambiguity or uncertainty while assuming positive intent in a fast-paced and evolving environment.
- Desire to Learn - Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes. Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities. Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas. Invites and incorporates both giving and receiving productive and well-intentioned feedback.
- Drive for Results - Initiate decisive, timely actions to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Sets challenging, clear goals/targets and expectations for achieving business results. Drives initiatives/efforts while taking personal responsibility to make decisions and execute actions.
- Must possess and maintain a current, valid Driver’s License and have the ability to operate a motor vehicle (car).
- Basic computer skills i.e., Microsoft Office suite.
WORK ENVIRONMENT:
The majority of job duties are conducted in both the hub and within PCC. Position requires sitting, bending, kneeling, lifting (up to 50 pounds, as necessary) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets.
CONTACTS:
This position will regularly communicate with clients, veterinarian, store partners, store support partners, and companies that provide products and/or services that Vetco utilizes. The right candidate will be able to positively represent Petco within the professional community and to our guests.
LOCATION:
1241 N 205th Street, Seattle, WA 98133 United States
COMPENSATION
- Salary Range: $19.50 - $27.00
Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
INTRODUCTION
Want to help pets live their best lives?
We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.
- Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
- Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
- Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.
ABOUT PETCO
We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.
OUR MISSION:
The health and wellness company committed to improving the lives of pets, pet parents, and Petco partners.
OUR COMMITMENTS:
We always put pets first – we rally around the belief that if it’s good for pets, it’s good for business.
We raise the bar – We catalyze the entire pet industry by combining passion and expertise, pioneering and trailblazing new standards in care.
We build communities – We bring together a community of pets and pet parents to deepen connections and celebrate the love between us.
We deliver 360 solutions – We are the constant partner to pet and pet parents, delivering connected, personalized solutions that are accessible in one place.
We fight for every pet – We strive to make health and wellness accessible for all pets, no matter their situation.
POSITION PURPOSE:
The purpose of the Vetco Operations Leader is to provide daily leadership to their team and hub. The Vetco Operations Leader will also partner with our retail store partners to provide an efficient and profitable operation by creating a culture of high-quality patient care and exceptional customer service, as well as driving revenue and managing costs. The Vetco Operations Leader represents the mission and values of Petco to all partners and guests. The Vetco Operations Leader coordinates the overall operations of their hub in partnership with store support resources and cultivates a supportive and collaborative team environment by fostering cohesion and motivation within their teams.
ESSENTIAL JOB FUNCTIONS
The essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the role. The Vetco Operations Leader must be able to perform all the following duties and responsibilities with or without reasonable accommodation:
- Oversees the daily operation and manages all aspects of the business to ensure it meets sales and profitability projections.
- Completes and submits accounting, inventory management, and payroll paperwork accurately and in a timely manner.
- Ensure all expenses are maintained within budgeted levels.
- Establishes, models, and sustains an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return. Trains, coaches, and supports partners to do the same.
- Lead Vetco paraprofessionals to drive operational excellence and efficiencies while maintaining productive and healthy relationships with Veterinarians to drive a positive culture and cohesive team environment.
- Point person for all day-to-day functions of their hub including scheduling, equipment function and maintenance, fleet maintenance, inventory control and ordering, partner and DVM scheduling, team training, and handling client concerns.
- Responsible for creating a culture that fosters growth and development including, coaching, training, and accountability of paraprofessional partners, in partnership with TVM, Vet Services Support and Human Resources Business Partner (HRBP).
- Responsible for maintaining and/or growing staffing levels, which includes recruiting, reviewing job applications, and interviewing job applicants, checking references, conducting pre-employment background checks, hiring, and training to support the business.
- Assume scheduling responsibilities for all paraprofessional partners and maintain all hub partner points in accordance with Petco’s punctuality and attendance policy.
- Develop quarterly, monthly, and weekly plans in collaboration with the TVM, track results, and ensure goal attainment.
- Interface and collaborate with Petco store partners and local VTCH team to drive a seamless partnership and customer experience.
- Maintain OSHA standards, uphold and enforce all policies of Petco.
- Develop business acumen to identify business trends that support incremental and supplemental growth as well as the mitigation of clinic cancellations.
- Manage tasks associated with selection and scheduling of veterinarians in advance of clinics in partnership with Vet Services Support.
- Partner with VTCH location management (where applicable) and Petco field leadership to identify business and relationship opportunities and lead or assist in their implementation.
- Participate and present material on clinics to store leadership partners.
- Responsible for operating a motor vehicle (car) and transporting product, equipment, and partners to their respective clinics.
OTHER DUTIES AND RESPONSIBILITIES:
- Patient care always comes first.
- Any issues with guest or hub partners are dealt with and resolved as they occur, or as soon as is possible.
- Exceptional teamwork and commitment to achieve shared goals to benefit the entire company of Petco.
- Collaborate with store support resources, Petco store personnel, and VTCH Team to drive a positive cultural and cohesive team environment!
- Perform additional duties and special projects as assigned.
NATURE OF SUPERVISION:
The incumbent reports to the Territory Vetco Manager.
PLANNING AND PROBLEM SOLVING:
The Vetco Operations Leader must possess excellent planning skills while scheduling the hub paraprofessional partners in order to ensure adequate coverage while making sure the hub does not exceed forecasted payroll costs. The Vetco Operations Leader will also play a crucial role in ensuring that day-to-day operation of the hub is efficient and provides an optimal experience for our partners guests.
IMPACT:
This position will impact the organization by contributing to the growth of productive practices while focusing on a high-quality standard of care. From an overall hub organizational standpoint, this position is critical to ensuring that we have a cohesive, well-trained, and motivated team. The desired result is the creation of an optimal environment that ensures partner retention, patient well-being, and customer satisfaction.
SUPERVISORY RESPONSIBILITY:
This position includes multiple direct reports within their respective HUB(s) (Clinic Advisors, Vet Assistants, and Clinic Leads) with daily responsibilities that include recruiting, interviewing, hiring, training, mentoring/coaching, assignment delegation, partnering store support resources personnel for business operations needs and partnering with Human Resources on discipline up to and including termination.
MINIMUM REQUIREMENTS:
- 1+ years in a leadership role, including direct customer service experience.
- Previous experience working in the veterinary field is beneficial (not required).
- Must have excellent written and verbal communication skills.
- Ability to make decisions, delegate tasks and responsibilities and drive results with hub partners.
- Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
- Must have telephone etiquette and basic computer skills.
- Must be a team player willing to continue learning, offer creative ideas and accept continual change.
- Change agility - Works productively and able to navigate ambiguity or uncertainty while assuming positive intent in a fast-paced and evolving environment.
- Desire to Learn - Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes. Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities. Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas. Invites and incorporates both giving and receiving productive and well-intentioned feedback.
- Drive for Results - Initiate decisive, timely actions to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Sets challenging, clear goals/targets and expectations for achieving business results. Drives initiatives/efforts while taking personal responsibility to make decisions and execute actions.
- Must possess and maintain a current, valid Driver’s License and have the ability to operate a motor vehicle (car).
- Basic computer skills i.e., Microsoft Office suite.
WORK ENVIRONMENT:
The majority of job duties are conducted in both the hub and within PCC. Position requires sitting, bending, kneeling, lifting (up to 50 pounds, as necessary) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets.
CONTACTS:
This position will regularly communicate with clients, veterinarian, store partners, store support partners, and companies that provide products and/or services that Vetco utilizes. The right candidate will be able to positively represent Petco within the professional community and to our guests.
LOCATION:
1241 N 205th Street, Seattle, WA 98133 United States
COMPENSATION
- Salary Range: $19.50 - $27.00
Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
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Find JobsBusiness Operations Leader Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Amazon1
- Appalachian Regional Healthcare1
- City of New York1
- Gopuff1
- Life Time1
Top Industries Hiring
- Animal Care & Pet Services1
- Banking & Financial Services1
- E-Commerce & Online Marketplaces1
- Education1
- Government & Public Sector1
What Employers Look For
The qualifications that appear most often in business operations leader jobs.
- 5 or more years of progressive experience in business operations or strategy roles
- Demonstrated ability to lead cross-functional initiatives and align diverse stakeholders
- Proficiency with business intelligence tools such as Tableau, Looker, or Power BI
- Experience with process improvement methodologies including Lean or Six Sigma
- Bachelor's degree in business administration, operations management, or a related field
- Strong financial acumen including budgeting, forecasting, and cost analysis
Tips for Your Business Operations Leader Job Search
Quantify operational impact on your resume
Business operations leader roles attract heavy competition, so generic bullets get ignored. Tie every achievement to a measurable result: cost reductions, cycle-time improvements, headcount scaled, or revenue protected. Hiring managers scan for proof that your decisions moved business outcomes, not just that you managed projects.
Tailor your resume to the company stage
A Series B startup and a Fortune 500 both post 'business operations leader' roles, but the work looks completely different. Emphasize zero-to-one build experience for early-stage companies and cross-functional governance or compliance history for mature organizations. Mismatched framing is the most common reason strong candidates get screened out.
Apply early to roles that fit
Migrate Mate lists business operations leader openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target openings by operational domain
Search by domain, not just title. Roles labeled 'business operations leader' in fintech often require vendor management and payment-flow expertise, while the same title in healthtech leans toward compliance and clinical workflow. Narrowing by domain surfaces listings where your specific background is a direct match, not a stretch.
Prepare a structured STAR story for ambiguity
Interviewers for operations roles consistently ask how you've handled situations with no clear owner or incomplete data. Prepare two or three STAR stories that show you diagnosed a broken process, aligned stakeholders who disagreed, and drove a decision without full authority. Those specific narratives differentiate you from candidates who give theoretical answers.
Negotiate scope before you negotiate compensation
Before you counter on salary, clarify the role's decision-making authority, budget ownership, and reporting structure. Business operations titles vary wildly in actual leverage. A lower offer with real P&L ownership often creates more career acceleration than a higher offer where you're executing someone else's strategy.
Business Operations Leader Jobs: Frequently Asked Questions
Which companies are hiring the most business operations leaders?
The companies hiring the most business operations leaders right now include Amazon, Appalachian Regional Healthcare, and City of New York, with the largest share of openings in New York, Washington, and Massachusetts, based on current listings on Migrate Mate as of June 2026. Demand tends to concentrate in high-growth technology, healthcare systems, and financial services firms scaling their internal operations infrastructure.
How many business operations leader jobs are remote?
About 20% of business operations leader openings are fully remote or hybrid as of June 2026, reflecting strong employer demand for operational leadership across distributed teams. Sub-areas such as strategic planning, vendor management, and data-driven process design tend to offer the highest share of remote-eligible roles, while roles with direct facilities or on-site team oversight are more likely to require in-person presence.
How do you become a business operations leader?
Start by building depth in one operational domain, such as supply chain, financial planning, or customer success operations, then expand your scope by leading cross-functional projects. Develop fluency in data analysis and process improvement methods. Move into roles with increasing P&L or headcount responsibility. Demonstrating that you can align stakeholders and deliver measurable outcomes is what drives promotion into leadership.
Can you get hired as a business operations leader with limited experience?
Yes, but you need to reframe what you have. Employers hiring for associate or junior-level business operations leader roles value demonstrated problem-solving over years of tenure. Highlight instances where you identified an inefficiency, proposed a fix, and saw it through, even in a supporting role. Certifications in project management or process improvement and familiarity with operations tooling can offset a shorter employment history.
What does the business operations leader interview process look like?
Most hiring processes start with a recruiter screen focused on scope and experience level, followed by a hiring manager conversation about your operational philosophy and past impact. Later rounds typically include a cross-functional stakeholder interview and a case study or take-home exercise where you diagnose a business problem and present recommendations. Final rounds often involve a presentation to senior leadership, assessing how clearly you communicate trade-offs and decisions.
Where can I find and apply to business operations leader jobs?
You can find and apply to business operations leader jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing. There's no intermediary step, so your application reaches the employer without delay.
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