Business Operations Manager Jobs in Chicago, IL

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At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we’re proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone’s® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk. Our yogurt portfolio includes siggi’s®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®.

At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.

Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring a Business Analyst, Supply Chain Operations based in Chicago, Illinois.

The Lactalis USA (LUSA) Supply Chain Operational Excellence team embraces problem-solving and leadership as the keys to continuous improvement, driving overall business transformation.

As a Supply Chain Operations Business Analyst, this role maintains oversight of supply chain reporting processes, key performance indicators, and decision-support capabilities for U.S. supply chain teams. The analyst extracts, combines, validates, and interprets data from multiple sources to create reports, dashboards, and analyses that help stakeholders make faster, more informed cross-functional decisions. The role also supports monthly performance reviews, ad hoc business initiatives, and continuous improvement efforts by identifying trends, communicating risks, recommending solutions, and helping drive change in alignment with company goals and values. This analyst position directly supports network Planning, creating dashboards and presentations, hosting regular meetings, and bringing the business units together to discuss network space.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Create, maintain, and continuously improve supply chain reporting dashboards by compiling data from SAP, customer and vendor reports, and other data sources to provide cross-functional users with a complete and reliable view of supply chain performance.
• Gather, document, and translate business requirements from supply chain, logistics, customer service, finance, and business unit stakeholders into reporting, dashboard, and analytical solutions.
• Maintain data integrity by validating source data, reconciling discrepancies across systems, documenting assumptions, and partnering with business owners to improve master data quality and reporting reliability.
• Support adoption of reporting tools by training end users, documenting standard work, maintaining report definitions, and gathering feedback to improve usability and decision-making.
• Partner with business unit supply chain teams to define, standardize, and maintain KPI logic, reporting cadence, ownership, and performance thresholds across the supply chain network.
• Support monthly performance review cycles in partnership with the Assistant Director, Performance Management and Analytics and business unit supply chain teams, including data preparation, presentation development, meeting participation as needed, and action item tracking with supply chain leadership.
• Performs moderately complex analysis of information, problems, and/or data under general supervision. Makes recommendations for the review of senior staff members.
• Tracks, monitors and measures the benefit of implemented solutions for moderately complex issues, applying company policies and procedures in the resolution of a variety of issues. May also perform gap analysis.
• Communicates perceived risks to senior staff members and leadership with recommendations for mitigation.
• Computes metrics involving moderately complex issues.
• Develops, analyzes and disseminates moderately complex reports.
• Builds productive internal/external working relationships to work collaboratively and ensure alignment with subject matter experts on analyses. Shares knowledge with the team.
• Resolves moderately complex issues.
• Receives general instructions on routine work, detailed instructions on new projects or assignments.
• Recommends streamlined processes and process improvements to senior staff members. Assists in driving change as needed

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Bachelor's is required
• Majors in Operations, Engineering, Supply Chain, or other Business Discipline are required.

Experience

• 2+ years of Supply Chain experience is required.

Certifications and specific knowledge

• Proficient in Microsoft Office applications, with intermediate or advanced Excel skills required; experience with Power BI, Access, SQL, or other data visualization and database tools preferred.
• Experience working in a data, reporting, or business intelligence development environment, including building, testing, maintaining, or improving dashboards and recurring analytical reports
• Preferred experience with SAP
• Advanced database and/or SQL experience preferred

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.