Business Operations Manager Jobs in Rosemont, IL

Job Overview
The Hotel Operations Manager plays a pivotal role in ensuring the smooth and efficient operation of the hotel. This position is responsible for overseeing all aspects of hotel management, including guest services, staff supervision, and financial performance. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that guests receive exceptional service while maintaining operational excellence.

Responsibilities

• Oversee daily hotel operations to ensure a high level of guest satisfaction and operational efficiency.
• Manage front desk operations, including check-in/check-out processes and night audit functions.
• Supervise and train hotel staff to provide outstanding customer service and maintain high hospitality standards.
• Implement revenue management strategies to optimize occupancy rates and maximize profitability.
• Develop and manage budgets, ensuring adherence to financial goals while maintaining quality service.
• Foster positive guest relations by addressing inquiries, resolving complaints, and enhancing overall guest experiences.
• Collaborate with human resources to recruit, train, and evaluate staff performance.
• Ensure compliance with health and safety regulations within the hotel environment.
• Utilize multi-line phone systems effectively while demonstrating excellent phone etiquette.
• Maintain effective communication with all departments to ensure seamless operations.

Skills

• Multilingual or bilingual skills are highly desirable for effective communication with diverse guests.
• Proven supervising experience in a hospitality setting, demonstrating strong leadership capabilities.
• Background in hospitality management with a focus on customer service excellence.
• Knowledge of revenue management principles to drive financial success within the hotel.
• Experience in hotel management or related fields, including resort operations.
• Strong understanding of budgeting processes and financial oversight in a hospitality context.
• Exceptional guest services skills with the ability to build rapport with guests from various backgrounds.
• Proficient in front desk operations and night audit procedures.
• Familiarity with guest relations practices that enhance overall customer satisfaction. This role is essential for creating memorable experiences for our guests while leading a dedicated team towards achieving operational goals within the hotel industry.

Job Type: Full-time

Pay: $52,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person