Mid Level Business Solutions Specialist Jobs
Mid level business solutions specialist jobs go to professionals ready to own client engagements end to end, guide junior team members, and drive solution recommendations with limited oversight. Openings are concentrated in Distribution & Wholesale, Banking & Financial Services, and Retail, with a mix of on-site, remote, and hybrid settings, and employers like Rexel, PNC Financial Services, and Rexel USA hiring at this level now.
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Overview:
Responsibilities involve designing, implementing, and maintaining ServiceNow Platform Analytics and Reporting solutions to drive strategic and accurate decision making, with a focus on CMDB performance health and KPI/Metrics.
Primary Responsibilities:
- Design and implement advanced Platform Analytics solutions including custom reports, visualizations and interactive dashboards within ServiceNow
- Create and maintain various types of ServiceNow performance indicators, breakdowns, targets, widgets and dashboards, as specified by business partners and other related teams
- Create/modify scripts and database views for use in analytics
- Collaborate with stakeholders and other technological teams to understand and document their needs and requirements.
- Identify and manage opportunities for analytics improvement initiatives
- Establish and maintain a platform-wide governance framework for ServiceNow Platform Analytics
- Ensure the technical environment for dashboards are available and functioning as needed (i.e., appropriate Report Sources or Database Views)
- Mentor the organization of Platform Analytics services, concepts, policies, and procedures, including training for applicable groups
- Ensure the accuracy and completeness of CMDB data, addressing errors and identifying root causes and assist in developing solutions with engineering staff.
- Identify opportunities for process improvement and automation within the CMDB and related processes.
- Assist in documenting CMDB processes when needed as well as providing training to other technical staff and management
- Adhere to M&T internal control standards, including participation of internal and external audit points together with any issues raised by external regulators as applicable.
- Develop a thorough understanding of technology and its functions, processes and operations. Remain current on business and market trends that may affect the Department and business lines.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand.
Education and Experience Required:
Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture.
Education and Experience Preferred:
Bachelor’s degree in Computer Science or Computer Engineering
Minimum 4 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications
- Ability to translate complex business and functional requirements into structured high-quality implementations using any variety of industry standard approaches
- Advanced technical and analytical skills
- Advanced problem solving and troubleshooting skills, including identification of root causes
- Advanced knowledge and advanced expertise in industry and/or vendor technologies
- Able to solicit, gather, document, and analyze system specifications and requirements
- Ability to work independently and collaboratively with others in a team environment
- Ability to use effective facilitation skills and techniques to elicit and review requirements from a diverse range of stakeholders and group size
- Understanding of how supported technologies interact with other systems and services
- Excellent written and verbal communication skills
- Effective influencing skills
- Process-oriented, adaptable, logical thinker
- Able to learn independently and quickly in a rapid pace environment
- Knowledge of ServiceNow development techniques and JavaScript
- Knowledge of the ServiceNow CMDB processes and functions, including Discovery and HAM/SAM
- Experience with data modeling, metrics, KPI and KRI
- Understanding of data visualization principles (effective charts and story telling with data)
- Familiarity of agile principles a plus
- Strong understanding of ServiceNow CMDB concepts, ITIL processes, and automation technologies
- Experience with other BI tools a plus
- Completed ServiceNow training in System Administrator/Platform Analytics/Discovery/HAM/SAM
Location
Buffalo, New York, United States of AmericaOverview:
Responsibilities involve designing, implementing, and maintaining ServiceNow Platform Analytics and Reporting solutions to drive strategic and accurate decision making, with a focus on CMDB performance health and KPI/Metrics.
Primary Responsibilities:
- Design and implement advanced Platform Analytics solutions including custom reports, visualizations and interactive dashboards within ServiceNow
- Create and maintain various types of ServiceNow performance indicators, breakdowns, targets, widgets and dashboards, as specified by business partners and other related teams
- Create/modify scripts and database views for use in analytics
- Collaborate with stakeholders and other technological teams to understand and document their needs and requirements.
- Identify and manage opportunities for analytics improvement initiatives
- Establish and maintain a platform-wide governance framework for ServiceNow Platform Analytics
- Ensure the technical environment for dashboards are available and functioning as needed (i.e., appropriate Report Sources or Database Views)
- Mentor the organization of Platform Analytics services, concepts, policies, and procedures, including training for applicable groups
- Ensure the accuracy and completeness of CMDB data, addressing errors and identifying root causes and assist in developing solutions with engineering staff.
- Identify opportunities for process improvement and automation within the CMDB and related processes.
- Assist in documenting CMDB processes when needed as well as providing training to other technical staff and management
- Adhere to M&T internal control standards, including participation of internal and external audit points together with any issues raised by external regulators as applicable.
- Develop a thorough understanding of technology and its functions, processes and operations. Remain current on business and market trends that may affect the Department and business lines.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand.
Education and Experience Required:
Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture.
Education and Experience Preferred:
Bachelor’s degree in Computer Science or Computer Engineering
Minimum 4 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications
- Ability to translate complex business and functional requirements into structured high-quality implementations using any variety of industry standard approaches
- Advanced technical and analytical skills
- Advanced problem solving and troubleshooting skills, including identification of root causes
- Advanced knowledge and advanced expertise in industry and/or vendor technologies
- Able to solicit, gather, document, and analyze system specifications and requirements
- Ability to work independently and collaboratively with others in a team environment
- Ability to use effective facilitation skills and techniques to elicit and review requirements from a diverse range of stakeholders and group size
- Understanding of how supported technologies interact with other systems and services
- Excellent written and verbal communication skills
- Effective influencing skills
- Process-oriented, adaptable, logical thinker
- Able to learn independently and quickly in a rapid pace environment
- Knowledge of ServiceNow development techniques and JavaScript
- Knowledge of the ServiceNow CMDB processes and functions, including Discovery and HAM/SAM
- Experience with data modeling, metrics, KPI and KRI
- Understanding of data visualization principles (effective charts and story telling with data)
- Familiarity of agile principles a plus
- Strong understanding of ServiceNow CMDB concepts, ITIL processes, and automation technologies
- Experience with other BI tools a plus
- Completed ServiceNow training in System Administrator/Platform Analytics/Discovery/HAM/SAM
Location
Buffalo, New York, United States of AmericaSee All 12 Mid Level Business Solutions Specialist Jobs
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- Distribution & Wholesale
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Mid Level Business Solutions Specialist Jobs: Frequently Asked Questions
How do I get a mid level business solutions specialist job?
Position your experience around ownership, not just participation. Highlight projects where you led the solution design, managed client relationships independently, or improved a business process with measurable results. Tailor your resume to show that you can analyze complex problems and deliver recommendations without heavy supervision. Certifications in CRM platforms, business analysis, or relevant industry tools strengthen your candidacy at this level.
Which companies hire mid level business solutions specialists?
Companies hiring mid level business solutions specialists right now include Rexel, PNC Financial Services, and Rexel USA, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from enterprise technology firms, management consulting organizations, and large corporations building out their internal business solutions functions.
Are there remote mid level business solutions specialist jobs?
Yes, though availability varies by employer and industry. About 8% of mid level business solutions specialist openings are remote or hybrid as of November 2026, reflecting strong demand for specialists who can manage client needs and cross-functional collaboration without being on-site full time. Client-facing roles may still require occasional travel or in-person meetings.
How do I move up to a mid level business solutions specialist role?
Moving from entry level into a mid level business solutions specialist role takes intentional skill-building over time. Focus on deepening expertise in solution selling, needs analysis, or a specific industry vertical. Seek out projects where you can take ownership of outcomes rather than just supporting others. Demonstrating measurable impact, such as improved client retention or process efficiency, signals readiness for greater responsibility.
Which industries hire the most mid level business solutions specialists?
Mid Level business solutions specialist roles concentrate in Distribution & Wholesale, Banking & Financial Services, and Retail, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they rely heavily on specialists who can bridge technical capabilities and business needs, managing complex client relationships and customizing solutions at scale.