Business Systems Analyst Jobs in Charlotte, NC

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Sr Business Systems Analyst (PPM) to join our Enterprise Financial Solutions team. This role will be 4 days onsite in either our Newport Beach, CA or Charlotte, NC office. Relocation Assistance may be provided.

How you’ll help move us forward:

• Business Analysis & Requirements Management: Bridge business requirements and PPM solution design
• Partner with portfolio, finance, technology, and business stakeholders to gather and analyze business requirements for enterprise PPM capabilities.
• Develop and maintain functional specifications, process flows, user stories and acceptance criteria, data mapping and integration requirements.

• Facilitate working sessions and workshops to define current-state processes, future-state design, pain points, gaps and business priorities.

• Data Analysis & Insights: Deliver reliable portfolio insights through effective dashboards, visualizations, and data validation

• Support creation of dashboards and visualizations for portfolio health, resource capacity and utilization, project execution, financial performance and related metrics.

• Perform data validation and reconciliations to ensure accuracy and consistency across systems.

• PPM Platform Delivery Support: Support effective platform implementation through collaborative governance, user validation, data quality, and issue resolution

• Collaborate with system administrators, solution architects, implementation partners, and process owners to assist in defining platform operating models, governance processes, and data standards.
• Coordinate with users to validate system functionality, workflow behavior, reporting solutions and data accuracy.

• Support issue triage, defect tracking, root cause analysis, and resolution during testing and deployment phases.

• Change & Business Readiness Support: Enable successful adoption through stakeholder engagement, user training, stabilization, and continuous improvement

• Partner with change management to support communication, stakeholder engagement, and user adoption.
• Collaborate with process owners to develop user documentation, quick reference guides, FAQs, and process training materials.
• Support post-go-live stabilization, user feedback collection, enhancement prioritization, and continuous improvement activities.

The experience you bring:

• 8+ years experience supporting the implementation of an enterprise Project and Portfolio Management platform (such as Planview, OnePlan or Clarity)
• Demonstrated experience writing business requirements, documenting process flows, user stories, functional specifications, test scripts, and acceptance criteria.
• Strong understanding of enterprise project lifecycle processes, including initiation, planning, execution, monitoring, closure, and benefits tracking.
• Financial acumen, including experience managing and analyzing project financials.

What makes you stand out:

• Experience with reporting and visualization tools such as Power BI, Snowflake, or native PPM reporting capabilities.
• Strong analytical, problem-solving, facilitation, and communication skills.
• Ability to partner with stakeholders across functions and levels.

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$124,830.00 - $152,570.00

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.