Help Desk Analyst Jobs in North Carolina
Help Desk Analyst jobs in North Carolina are concentrated in the state's technology, financial services, healthcare, and higher education sectors, with demand at every level from entry-level support technicians to senior IT specialists. The heaviest hiring is in the Research Triangle (Raleigh, Durham, and Chapel Hill), Charlotte, and Greensboro, where established employers like Bank of America, Duke Health, and IBM maintain large support operations. The most consistently sought specializations are Microsoft 365 administration, enterprise service desk support, and ITSM platform experience, particularly with ServiceNow and Remedy. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 14+ Help Desk Analyst jobs
SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!
What are we looking for?
SoftPro is seeking a Temporary Help Desk Analyst for our Pro1099 Team. This position will start the first week in November 2026 through April 9, 2027. Monday – Friday 8:30am – 5:30pm. This position is not eligible for health benefits or paid time off. This position will be located in our Raleigh, NC office and will work a hybrid schedule. A remote employee may also be considered.
What will I do as Pro1099 Help Desk Analyst on the 1099 Team at SoftPro?
In this position you will be responsible for providing software support via phone and remote sessions to SoftPro’s 1099 customers in the process of updating their current 1099 Software applications to the current 2025 Tax Year. Additionally, you will:
- Provide a high level of customer service to each customer at all times.
- Experience working in an inbound and outbound call center remotely assisting customers with our Pro1099 application
- Possess and maintain an understanding of the tools used in performing job services including, but not limited to:
- Desktop Operating Systems (Win10 or later)
- Office 2007 or later
- General application environment troubleshooting
- Experience with remote desktop control solutions (ScreenConnect, Go To Assist, etc)
- Accurately document all customer issues, resolution steps, and gather feedback in support tracking software.
- Perform other duties as assigned
What skills do I need to be successful as a Pro1099 Help Desk Analyst on the 1099 Team at SoftPro?
- Be a self-starter with a great attitude and feel comfortable working independently and within a dynamic and fast-paced team environment
- 2+ years of previous Customer Service experience with demonstrated ability to act emphatically with a high level of professionalism
- Excellent communication, organization, and interpersonal skills
- Strong Problem Solving, analysis and testing skills.
- Deadline drive project management experience and abilities
- SoftPro application, 1099 reporting, and/or Title/Closing real estate experience is a plus
- Demonstrate attention to detail, exhibit concise written and verbal communication, strong time management and organizational skills.
- Interact with sensitive customer data to reflect customer requirements and SoftPro policies
Why You’ll Love Working Here
- Be part of a supportive, fun team that values innovation and collaboration.
- Enjoy opportunities for professional growth and continuous learning. Make a real difference by helping customers succeed with tools that power the real estate industry.
Ready to Make an Impact?
Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!
COMPENSATION & BENEFITS
FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.JOIN US AND LIVE OUR CORE VALUES
Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.
EQUAL OPPORTUNITY POLICY
FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!
What are we looking for?
SoftPro is seeking a Temporary Help Desk Analyst for our Pro1099 Team. This position will start the first week in November 2026 through April 9, 2027. Monday – Friday 8:30am – 5:30pm. This position is not eligible for health benefits or paid time off. This position will be located in our Raleigh, NC office and will work a hybrid schedule. A remote employee may also be considered.
What will I do as Pro1099 Help Desk Analyst on the 1099 Team at SoftPro?
In this position you will be responsible for providing software support via phone and remote sessions to SoftPro’s 1099 customers in the process of updating their current 1099 Software applications to the current 2025 Tax Year. Additionally, you will:
- Provide a high level of customer service to each customer at all times.
- Experience working in an inbound and outbound call center remotely assisting customers with our Pro1099 application
- Possess and maintain an understanding of the tools used in performing job services including, but not limited to:
- Desktop Operating Systems (Win10 or later)
- Office 2007 or later
- General application environment troubleshooting
- Experience with remote desktop control solutions (ScreenConnect, Go To Assist, etc)
- Accurately document all customer issues, resolution steps, and gather feedback in support tracking software.
- Perform other duties as assigned
What skills do I need to be successful as a Pro1099 Help Desk Analyst on the 1099 Team at SoftPro?
- Be a self-starter with a great attitude and feel comfortable working independently and within a dynamic and fast-paced team environment
- 2+ years of previous Customer Service experience with demonstrated ability to act emphatically with a high level of professionalism
- Excellent communication, organization, and interpersonal skills
- Strong Problem Solving, analysis and testing skills.
- Deadline drive project management experience and abilities
- SoftPro application, 1099 reporting, and/or Title/Closing real estate experience is a plus
- Demonstrate attention to detail, exhibit concise written and verbal communication, strong time management and organizational skills.
- Interact with sensitive customer data to reflect customer requirements and SoftPro policies
Why You’ll Love Working Here
- Be part of a supportive, fun team that values innovation and collaboration.
- Enjoy opportunities for professional growth and continuous learning. Make a real difference by helping customers succeed with tools that power the real estate industry.
Ready to Make an Impact?
Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!
COMPENSATION & BENEFITS
FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.JOIN US AND LIVE OUR CORE VALUES
Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.
EQUAL OPPORTUNITY POLICY
FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
See All 14 Help Desk Analyst Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Help Desk Analyst JobsHelp Desk Analyst Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Help Desk Analyst Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
What North Carolina Employers Look For
The qualifications that appear most often in help desk analyst jobs across North Carolina.
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ certification or equivalent vendor-neutral credential strongly preferred
- Experience with ticketing systems such as ServiceNow, Remedy, or Jira Service Management
- Proficiency supporting Windows operating systems and Microsoft 365 enterprise environments
- Strong verbal and written communication skills for remote and in-person end-user support
- Familiarity with Active Directory, VPN troubleshooting, and basic network connectivity concepts
Help Desk Analyst Jobs in North Carolina: Frequently Asked Questions
How do you become a help desk analyst in North Carolina?
Help desk analyst positions in North Carolina do not require a state-issued license, so the typical path starts with an associate or bachelor's degree in information technology or a related field, followed by vendor-neutral certifications like CompTIA A+ or Microsoft certifications. Many North Carolina employers, including large healthcare systems and research universities in the Research Triangle, treat CompTIA A+ as a baseline requirement for entry-level candidates alongside demonstrated experience with Windows environments and ticketing platforms.
Which companies hire help desk analysts in North Carolina?
North Carolina help desk analyst roles are posted by Divers Alert Network (DAN), CCS, and Cato and others right now, based on current listings on Migrate Mate as of September 2026. North Carolina's concentration of large financial institutions in Charlotte, major health systems like Duke Health and Atrium Health, and research-driven organizations in the Triangle means steady, recurring demand for support roles across the state.
Which North Carolina cities have the most help desk analyst jobs?
Charlotte, Durham, and Concord post the most help desk analyst openings in North Carolina. The Research Triangle anchors demand through its dense cluster of technology companies, major universities, and healthcare institutions, while Charlotte's large financial services sector and Greensboro's mix of logistics, manufacturing, and regional healthcare systems drive consistent hiring outside the Triangle.
Are there remote help desk analyst jobs in North Carolina?
Yes, and more than most fields. About 17% of help desk analyst openings tied to North Carolina are remote or hybrid as of September 2026, reflecting how much of the role centers on phone, chat, and remote-desktop support rather than hands-on hardware work. Tier 1 and Tier 2 software support, Microsoft 365 troubleshooting, and service desk roles are the most consistently offered as fully remote positions.
How can I get hired as a help desk analyst in North Carolina with little or no experience?
The most realistic entry path is earning CompTIA A+ and applying directly to entry-level IT support or desktop support associate roles at large North Carolina employers, including state government agencies, the University of North Carolina system campuses, and major health systems like Atrium Health and WakeMed, which regularly post junior support roles. Adjacent roles such as customer service representative or technical support specialist in a call center environment provide a recognized stepping stone, and completing a free or low-cost Microsoft Fundamentals certification alongside A+ gives candidates a competitive edge.
Where can I find and apply to help desk analyst jobs in North Carolina?
You can find and apply to help desk analyst jobs in North Carolina on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the available roles, find the ones that match your experience and target location, and apply directly to whichever positions fit.
See All 14 Help Desk Analyst Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Help Desk Analyst Jobs