Business Systems Analyst Jobs in Philadelphia, PA
Business Systems Analyst jobs in Philadelphia are concentrated in Center City, University City, and the Navy Yard, with strong demand across healthcare systems, financial services, and insurance. Employers actively hiring include Nuuly, Independence Blue Cross, and City of Philadelphia, PA. See the openings below and apply to the ones that match your experience.
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About Cencora
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Senior Business Analyst — Specialty Group Purchasing Organization (SGPO) Salesforce CRM Team
Position Summary
The Senior Business Analyst for the Specialty Group Purchasing Organization (SGPO) Salesforce CRM Team plays a critical role in bridging the gap between business stakeholders and technical teams to drive the strategic evolution of our Salesforce CRM platform. This individual will be responsible for gathering and documenting business requirements, analyzing CRM processes, and translating complex business needs into scalable Salesforce solutions that support Cencora's specialty group purchasing operations and growth objectives. A strong understanding of Salesforce Service Cloud is essential, and familiarity with Experience Cloud is highly valued.
Key Responsibilities
- Requirements Gathering & Documentation — Partner with stakeholders across Sales, Member Operations, and IT to elicit, document, and validate business and functional requirements for Salesforce CRM enhancements and new capabilities.
- Process Analysis & Optimization — Analyze current-state CRM workflows, identify gaps and inefficiencies, and recommend future-state process improvements aligned with SGPO's specialty group purchasing strategic goals.
- User Story Development — Translate business requirements into well-defined user stories, acceptance criteria, and process flow diagrams for the Salesforce development team.
- Stakeholder Engagement — Serve as a trusted liaison between business stakeholders and the Salesforce technical team, facilitating clear communication and alignment throughout the project lifecycle.
- Data Analysis — Leverage CRM data to identify trends, measure solution impact, and support data-driven decision-making across the SGPO organization.
- Project Delivery Support — Collaborate with Project Managers and Scrum Masters to support Agile sprint planning, backlog grooming, and delivery milestone tracking.
- Change Management — Support end-user training, communication planning, and adoption efforts related to Salesforce platform updates and new feature rollouts.
- Service Cloud Expertise — Serve as a subject matter expert on Salesforce Service Cloud, supporting case management, service console configuration requirements, entitlements, and customer service process design specific to specialty group purchasing workflows.
- Experience Cloud Contribution — Apply knowledge of Salesforce Experience Cloud to support the design and enhancement of customer- or partner-facing portal experiences where applicable.
- Continuous Improvement — Stay current on Salesforce product roadmap updates, industry best practices, and emerging CRM trends to proactively recommend enhancements that benefit the SGPO business.
Required Qualifications
- Bachelor's degree in Business Administration, Information Systems, or a related field
- 5+ years of experience as a Business Analyst, with at least 3 years of hands-on Salesforce CRM experience
- Strong, demonstrable understanding of Salesforce Service Cloud, including case management, service processes, queues, and automation capabilities
- Strong proficiency in requirements documentation tools (e.g., JIRA, Confluence)
- Demonstrated experience working in Agile/Scrum delivery environments
- Excellent analytical, problem-solving, and critical thinking skills
- Strong verbal and written communication skills with the ability to present to senior stakeholders
- Ability to manage multiple priorities and thrive in a fast-paced, matrixed organization
Preferred Qualifications
- Hands-on experience with Salesforce Experience Cloud, including portal/community design, user access management, and partner or customer engagement features
- Prior experience in the pharmaceutical, healthcare, or life sciences industry — including familiarity with industry-specific compliance, customer engagement models, specialty distribution, or group purchasing organizations (GPOs)
- Salesforce Administrator or Business Analyst certification (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst, Salesforce Service Cloud Consultant)
- Familiarity with CRM data models, reporting tools (e.g., Salesforce Reports & Dashboards, Tableau), and integration concepts
- Experience supporting commercial operations, specialty pharmacy, or sales enablement functions
- Knowledge of change management frameworks (e.g., Pros
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full timeEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: AmerisourceBergen Services CorporationAbout Cencora
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Senior Business Analyst — Specialty Group Purchasing Organization (SGPO) Salesforce CRM Team
Position Summary
The Senior Business Analyst for the Specialty Group Purchasing Organization (SGPO) Salesforce CRM Team plays a critical role in bridging the gap between business stakeholders and technical teams to drive the strategic evolution of our Salesforce CRM platform. This individual will be responsible for gathering and documenting business requirements, analyzing CRM processes, and translating complex business needs into scalable Salesforce solutions that support Cencora's specialty group purchasing operations and growth objectives. A strong understanding of Salesforce Service Cloud is essential, and familiarity with Experience Cloud is highly valued.
Key Responsibilities
- Requirements Gathering & Documentation — Partner with stakeholders across Sales, Member Operations, and IT to elicit, document, and validate business and functional requirements for Salesforce CRM enhancements and new capabilities.
- Process Analysis & Optimization — Analyze current-state CRM workflows, identify gaps and inefficiencies, and recommend future-state process improvements aligned with SGPO's specialty group purchasing strategic goals.
- User Story Development — Translate business requirements into well-defined user stories, acceptance criteria, and process flow diagrams for the Salesforce development team.
- Stakeholder Engagement — Serve as a trusted liaison between business stakeholders and the Salesforce technical team, facilitating clear communication and alignment throughout the project lifecycle.
- Data Analysis — Leverage CRM data to identify trends, measure solution impact, and support data-driven decision-making across the SGPO organization.
- Project Delivery Support — Collaborate with Project Managers and Scrum Masters to support Agile sprint planning, backlog grooming, and delivery milestone tracking.
- Change Management — Support end-user training, communication planning, and adoption efforts related to Salesforce platform updates and new feature rollouts.
- Service Cloud Expertise — Serve as a subject matter expert on Salesforce Service Cloud, supporting case management, service console configuration requirements, entitlements, and customer service process design specific to specialty group purchasing workflows.
- Experience Cloud Contribution — Apply knowledge of Salesforce Experience Cloud to support the design and enhancement of customer- or partner-facing portal experiences where applicable.
- Continuous Improvement — Stay current on Salesforce product roadmap updates, industry best practices, and emerging CRM trends to proactively recommend enhancements that benefit the SGPO business.
Required Qualifications
- Bachelor's degree in Business Administration, Information Systems, or a related field
- 5+ years of experience as a Business Analyst, with at least 3 years of hands-on Salesforce CRM experience
- Strong, demonstrable understanding of Salesforce Service Cloud, including case management, service processes, queues, and automation capabilities
- Strong proficiency in requirements documentation tools (e.g., JIRA, Confluence)
- Demonstrated experience working in Agile/Scrum delivery environments
- Excellent analytical, problem-solving, and critical thinking skills
- Strong verbal and written communication skills with the ability to present to senior stakeholders
- Ability to manage multiple priorities and thrive in a fast-paced, matrixed organization
Preferred Qualifications
- Hands-on experience with Salesforce Experience Cloud, including portal/community design, user access management, and partner or customer engagement features
- Prior experience in the pharmaceutical, healthcare, or life sciences industry — including familiarity with industry-specific compliance, customer engagement models, specialty distribution, or group purchasing organizations (GPOs)
- Salesforce Administrator or Business Analyst certification (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst, Salesforce Service Cloud Consultant)
- Familiarity with CRM data models, reporting tools (e.g., Salesforce Reports & Dashboards, Tableau), and integration concepts
- Experience supporting commercial operations, specialty pharmacy, or sales enablement functions
- Knowledge of change management frameworks (e.g., Pros
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
Full timeEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: AmerisourceBergen Services CorporationSee All 129+ Business Systems Analyst Jobs in Philadelphia
Find roles in Philadelphia that match your experience and apply in just a few clicks.
Find Business Systems Analyst JobsBusiness Systems Analyst Job Market in Philadelphia
Who's Hiring
- Nuuly13
- Independence Blue Cross13
- City of Philadelphia, PA13
- SIA6
- Amgen6
Top Industries Hiring
- Technology & Software
- Government & Public Sector
Business Systems Analyst Jobs in Philadelphia: Frequently Asked Questions
How do I get a business systems analyst job in Philadelphia?
Target Philadelphia's dominant hiring sectors: healthcare networks anchored in University City, regional banks and insurers headquartered in Center City, and utilities and government contractors with offices throughout the metro. Candidates with experience in Epic, Salesforce, or SAP have an edge locally. Networking through events at the Chamber of Commerce for Greater Philadelphia and building relationships with local staffing firms that serve financial services and health systems accelerates the search considerably.
Which companies hire business systems analysts in Philadelphia?
Companies currently hiring business systems analysts in Philadelphia include Nuuly, Independence Blue Cross, and City of Philadelphia, PA, per current listings on Migrate Mate as of September 2026. Philadelphia's hiring base is particularly deep in large hospital systems, regional insurers, and mid-size financial institutions that maintain substantial technology and operations teams locally.
Are there remote business systems analyst jobs in Philadelphia?
Yes, business systems analyst work is well-suited to remote arrangements given its analytical and documentation-heavy nature. About 67% of business systems analyst openings tied to Philadelphia are remote or hybrid as of September 2026. Requirements gathering, process mapping, and stakeholder reporting are the functions most commonly performed remotely, while on-site presence is often expected during system implementations or go-live phases.
How can I get a business systems analyst job in Philadelphia with little or no experience?
The most realistic entry path in Philadelphia is moving into a junior business analyst or data analyst role at one of the city's large healthcare networks or insurance carriers, which frequently hire analysts from adjacent roles in operations, claims processing, or clinical administration. Community College of Philadelphia and Temple University offer business analysis coursework recognized by local employers. Earning a CBAP or entry-level PMI certification noticeably strengthens applications with Philadelphia's financial services firms.
Which industries hire the most business systems analysts in Philadelphia?
Philadelphia business systems analyst roles concentrate in Technology & Software and Government & Public Sector, based on current listings on Migrate Mate as of September 2026. Philadelphia's position as a major healthcare hub and its concentration of regional banks, insurers, and utility companies create sustained, year-round demand for analysts who can bridge business operations and technology systems.
Related Jobs in Pennsylvania
See All 129+ Business Systems Analyst Jobs in Philadelphia
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