Care Coordinator Jobs in Indianapolis, IN

About IHI

At Innovative Hematology, Inc. (IHI), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting, and other hematologic disorders, and to their families.

What You Will Do

As the Thrombosis RNCC you will support comprehensive anticoagulation and thrombosis care coordination across the lifespan, with a focus on patient safety, follow-up, education, surgery coordination, and quality initiatives. This role works collaboratively with providers, pharmacy, PSC, and multidisciplinary teams to improve continuity of care and ensure timely patient management.

The Opportunity

• Coordinate care for patients receiving anticoagulation and thrombosis-related services across inpatient and outpatient settings.
• Monitor and assist with follow-up for overdue INR testing, including outreach through phone calls, portal messaging, and coordination with providers/pharmacy teams as appropriate.
• Assist in identifying and addressing overdue office visits for anticoagulation patients, including collaboration with PSC, providers, and use of dashboards or reporting tools (e.g., Power BI) to support follow-up workflows.
• Support perioperative anticoagulation planning by gathering initial surgical information from patients and/or surgical offices, including completion of standardized intake forms and documentation.
• Coordinate mailing or distribution of surgery plans, educational materials, and medication samples as needed.
• Review hospitalization and emergency department notifications related to thrombosis or anticoagulation care and provide appropriate follow-up, including patient outreach, coordination of care, and re-education when indicated.
• Track and document anticoagulation-related events using standardized encounter workflows and templates, including review of outside records and CareWeb documentation.
• Provide anticoagulation education and reinforcement to patients and families as needed, including medication compliance, safety precautions, and perioperative instructions.
• Assist with transition of care coordination for thrombosis and hematology patients, including facilitation of referrals and ensuring successful establishment with outside providers when needed.
• Respond to patient and provider questions related to existing surgery plans, anticoagulation instructions, or plan clarification.
• Support follow-up and monitoring related to the “7-2-1” rule and other thrombosis-specific clinical initiatives for patients starting anticoagulation therapy.
• Participate in ongoing review and maintenance of thrombosis and anticoagulation program documents, policies, workflows, and educational resources to support Anticoagulation Center of Excellence (AC COE) standards.
• Collaborate with pharmacy, nursing, providers, and administrative teams to improve workflows, identify care gaps, and support quality improvement initiatives.
• Utilize critical thinking skills to identify patients needing additional support, intervention, or escalation, rather than solely performing task-based follow-up.
• Maintain accurate, timely documentation within the electronic medical record and applicable tracking systems.

Knowledge:

• Comprehensive knowledge of nursing processes, healthcare systems, organizational structures, and community-based resources.
• Understanding of healthcare technology, medical equipment, and clinical supplies utilized in patient care delivery.
• Knowledge of state nursing regulations, Nurse Practice Act requirements, and applicable clinic policies and procedures.
• Knowledge of medical practice telephone triage protocols, nursing assessment techniques, and clinical decision-making processes.
• Understanding of medical record documentation standards, regulatory compliance requirements, and federal and state laws governing the confidentiality and release of health information.

Skills:

• Strong time management, problem-solving, multitasking, prioritization, and care coordination skills in a fast-paced clinical environment.
• Proficiency in utilizing electronic medical records (EMR/EHR) systems to review patient histories, document care, and support clinical decision-making.
• Excellent interpersonal and communication skills, with the ability to effectively manage sensitive, complex, and confidential situations.
• Skilled in assessing and triaging patients both in person and via telephone to ensure timely and appropriate care.

Abilities:

• Ability to evaluate patient needs, analyze treatment and care options, educate patients and families, and facilitate referrals to appropriate providers and community resources.
• Ability to engage patients and families in the development, implementation, and management of individualized care plans.
• Ability to accurately read, interpret, and implement physicians’ orders, treatment plans, and documentation from interdisciplinary healthcare providers.
• Ability to accurately calculate medication dosages, administer injections, and monitor and document patient outcomes.

• Completion of an approved nursing program.
• Minimum 2 years of related experience.
• Valid RN license in the state of Indiana.
• Valid driver's license and automobile insurance.
• All IHI employees are expected to enable multi-factor authentication via their personal smart phone/smart device in order to access IHI systems as a requirement of the role.

This position is open to residents of the State of Indiana, and requires routine presence at our Center in Indianapolis, IN. Frequency of on-site presence is dependent upon role and department needs.

Why join our team?

IHI is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package.

IHI is the only federally designated comprehensive hemophilia program in Indiana and serves the entire state through services available in Indianapolis and at outreach clinics.

IHI is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services.

IHI participates in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. The IHI research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more.

Innovative Hematology, Inc. is an Equal Opportunity Employer.