Case Management Officer Jobs
Case Management Officer jobs are open across healthcare, government, nonprofit, and insurance sectors, at every level from entry-level coordinator to senior and program director, with specializations in social services, medical case management, and workers' compensation. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 3,963+ Case Management Officer jobs
INTRODUCTION
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
Gallagher is seeking a strategic and experienced Chief Operating Officer (COO) to lead the management, direction, and delivery of our global RPA business operations. This senior leadership role is responsible for shaping and executing operational strategy, driving business performance, and ensuring the effective delivery of operating policies, processes, and procedures that support both short- and long-term organizational goals. The COO will oversee operational excellence across multiple functions and geographies, lead special projects, and work closely with executive leadership to strengthen business outcomes, enhance efficiency, and support future growth.
HOW YOU'LL MAKE AN IMPACT
As COO, you will:
- Lead the global business operations of the RPA business, ensuring strong execution against strategic and operational objectives.
- Develop, implement, and continuously improve operating policies, processes, and procedures.
- Own and deliver the medium-term strategy and operational direction for the function.
- Direct the execution of business strategies through multiple divisions and sub-functions.
- Manage multiple teams of professionals and managers across diverse roles and global locations.
- Approve and influence new products, processes, standards, strategies, and operational plans.
- Oversee strategic delivery of operations and special projects across multiple business areas.
- Hold budget and/or P&L accountability, working closely with division leadership to align resourcing and financial plans.
- Influence executive leadership and drive decision-making on operational and organizational priorities.
- Identify opportunities to improve existing processes and systems through strong conceptual, analytical, and strategic thinking.
- Create and execute workforce plans, including staffing, organizational design, compensation, training, and development.
- Ensure operational plans support the broader business strategy and long-range goals of the organization.
ABOUT YOU
- Requires a University Degree and minimum 12 years prior relevant experience, or equivalent experience.
- Proven senior leadership experience in a global or multi-country organization.
- Strong operational leadership skills with responsibility for multiple teams and complex business functions.
- Experience owning strategy, execution, budgets, and organizational planning.
- Ability to influence executive stakeholders and lead through change.
- A track record of improving operational performance and driving business transformation.
- Strong decision-making, planning, and problem-solving capabilities.
- Experience building high-performing teams and developing future leaders.
COMPENSATION AND BENEFITS
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
INTRODUCTION
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview
Gallagher is seeking a strategic and experienced Chief Operating Officer (COO) to lead the management, direction, and delivery of our global RPA business operations. This senior leadership role is responsible for shaping and executing operational strategy, driving business performance, and ensuring the effective delivery of operating policies, processes, and procedures that support both short- and long-term organizational goals. The COO will oversee operational excellence across multiple functions and geographies, lead special projects, and work closely with executive leadership to strengthen business outcomes, enhance efficiency, and support future growth.
HOW YOU'LL MAKE AN IMPACT
As COO, you will:
- Lead the global business operations of the RPA business, ensuring strong execution against strategic and operational objectives.
- Develop, implement, and continuously improve operating policies, processes, and procedures.
- Own and deliver the medium-term strategy and operational direction for the function.
- Direct the execution of business strategies through multiple divisions and sub-functions.
- Manage multiple teams of professionals and managers across diverse roles and global locations.
- Approve and influence new products, processes, standards, strategies, and operational plans.
- Oversee strategic delivery of operations and special projects across multiple business areas.
- Hold budget and/or P&L accountability, working closely with division leadership to align resourcing and financial plans.
- Influence executive leadership and drive decision-making on operational and organizational priorities.
- Identify opportunities to improve existing processes and systems through strong conceptual, analytical, and strategic thinking.
- Create and execute workforce plans, including staffing, organizational design, compensation, training, and development.
- Ensure operational plans support the broader business strategy and long-range goals of the organization.
ABOUT YOU
- Requires a University Degree and minimum 12 years prior relevant experience, or equivalent experience.
- Proven senior leadership experience in a global or multi-country organization.
- Strong operational leadership skills with responsibility for multiple teams and complex business functions.
- Experience owning strategy, execution, budgets, and organizational planning.
- Ability to influence executive stakeholders and lead through change.
- A track record of improving operational performance and driving business transformation.
- Strong decision-making, planning, and problem-solving capabilities.
- Experience building high-performing teams and developing future leaders.
COMPENSATION AND BENEFITS
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Case Management Officer Jobs by Experience Level
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Find Case Management Officer JobsCase Management Officer Job Market
Who's Hiring
- Allied Universal1,308
- Elite Recruiting & Consulting Services52E
- JPMorganChase48
- State Street40
- GardaWorld Security Services US32
Top Industries Hiring
- Government & Public Sector32
- Banking & Financial Services32
- Healthcare & Medical Services24
- Education16
- Technology & Software12
What Employers Look For
The qualifications that appear most often in case management officer jobs.
- Bachelor's degree in social work, nursing, or a related health or human services field
- Active case management certification such as CCM, ACM, or CDMS
- Experience with electronic health records or case management software platforms
- Knowledge of insurance authorization, utilization review, and care coordination processes
- Strong documentation skills and familiarity with regulatory compliance standards
- Ability to manage a high-volume caseload across multiple client populations simultaneously
Tips for Your Case Management Officer Job Search
Tailor your resume to each sector
Case management officer roles in healthcare emphasize clinical documentation and care coordination, while government and nonprofit postings prioritize compliance tracking and community outreach. Swap the lead bullet points on your resume to mirror the language in each specific job posting.
List your case management certifications clearly
Certifications like CCM, ACM, or CDMS often filter applicants before a human reviews resumes. Place them in a dedicated credentials line near the top of your resume, not buried in an education section, so they're visible to both applicant tracking systems and hiring managers.
Target postings that match your caseload type
Employers distinguish between acute, long-term, behavioral health, and vocational caseloads. Applying to roles that match your direct experience shortens the time-to-offer and reduces the chance of a skills mismatch flagged during reference checks.
Apply early to roles that fit
Migrate Mate lists case management officer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for case management officer roles frequently use situational prompts around high-caseload triage, documentation disputes, or interdisciplinary team conflicts. Rehearse two or three specific examples from your work history that demonstrate clear outcomes, not just process.
Negotiate start date alongside salary
Case management roles often involve credentialing or background check delays that push your actual start date out by weeks. Securing a firm written start date in your offer letter protects you if the process runs longer than expected.
Case Management Officer Jobs: Frequently Asked Questions
Which companies are hiring the most case management officers?
Allied Universal, Elite Recruiting & Consulting Services, and JPMorganChase are hiring the most case management officers right now, with openings concentrated in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Healthcare systems and managed care organizations tend to post the highest volume of openings year-round.
How many case management officer jobs are remote?
About 48% of case management officer openings are fully remote or hybrid as of November 2026, with remote availability varying significantly by specialty. Utilization review, insurance-based case management, and telephonic care coordination roles are the most likely to offer full remote arrangements, while community-based and acute care positions typically require on-site presence.
How do you become a case management officer?
Start by completing a bachelor's degree in social work, nursing, or a related human services field, then gain direct experience coordinating care or managing client cases in a clinical or community setting. After accumulating qualifying work hours, pursue a recognized certification such as the CCM through the Commission for Case Manager Certification. Many employers also require familiarity with utilization management processes and electronic documentation systems before hiring at the officer level.
Can you get a case management officer job with little experience?
Entry-level case management officer roles do exist, particularly in nonprofit, government assistance, and community health settings that value educational background and internship experience over years on the job. Highlighting clinical or social work practicum hours, volunteer coordination experience, and any exposure to case documentation systems strengthens applications when paid experience is limited. Some employers also offer associate case manager tracks that build toward the officer title.
What does the case management officer interview process look like?
Most case management officer interviews involve a phone screen with a recruiter, followed by one or two rounds with the hiring manager and sometimes a panel that includes clinical or program staff. Expect scenario-based questions about caseload prioritization, documentation practices, and interdisciplinary collaboration. Some employers add a written exercise or ask you to walk through how you would handle a specific client situation from intake through closure.
Where can I find and apply to case management officer jobs?
You can find and apply to case management officer jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your specialty, experience level, and preferred location, then apply directly to each listing that fits.
See All 3,963+ Case Management Officer Jobs
Find roles that match your experience and apply in just a few clicks.
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