Center Manager Jobs in Orlando, FL
Center Manager jobs in Orlando are in active demand across healthcare, hospitality, fitness, and retail operations, with openings concentrated in Lake Nona, Sand Lake Road, and the International Drive corridor. Employers hiring right now include AT&T, ChenMed, and Accenture. Find a role that fits below and apply directly.
Find Center Manager JobsOverview
Showing 5 of 13+ Center Manager jobs
At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who demonstrate courage, caring, and creativity as we work to become the most loved brand in family travel. We are committed to growing our people, memberships, resorts, and guest love.
The Senior Manager, Contact Center Product & Engineering is accountable for the product roadmap, engineering delivery, and operational performance of HICV’s contact center technology platforms, including Genesys Cloud CX. This role combines product ownership, engineering leadership, Agile/Scrum delivery, and technical program management to deliver business-critical capabilities. The Senior Manager leads internal technology resources, including India-based engineering team members, and oversees managed service providers (MSPs) and implementation partners. The role partners closely with business leadership to prioritize demand, drive predictable delivery, and maintain platform reliability.
Product Ownership & Roadmap
- Own the contact center technology roadmap, product backlog, and demand intake across Sales, Marketing, Owner Support, Account Financial Services, and other business functions.
- Translate business requirements into user stories, acceptance criteria, dependencies, and prioritized delivery plans.
- Facilitate trade-off decisions based on business value, urgency, risk, capacity, and readiness; track outcomes and product performance.
- Lead internal technical and engineering resources, including India-based team members, and coordinate engineering execution across partner teams.
- Drive Agile/Scrum practices, including backlog refinement, sprint planning, daily coordination, sprint reviews, and retrospectives.
- Oversee technical delivery, architecture alignment, testing, business acceptance, release readiness, milestones, dependencies, and risks.
- Develop team capability, delivery standards, and continuous improvement practices.
- Serve as the primary technology partner for Contact Center, Sales, Marketing, Owner Support, and other stakeholders.
- Negotiate priorities, communicate realistic commitments, escalate risks, and provide executive-ready updates on delivery and operations.
- Oversee MSPs, Genesys Professional Services, and implementation partners, with clear ownership of service expectations, SLAs, SOW deliverables, handoffs, and issue resolution.
- Manage partner performance, vendor escalations, resource capacity, costs, and knowledge transfer to internal teams.
- Oversee operational reliability, incident and problem resolution, production support, releases, and change controls for Genesys Cloud CX and related contact center technologies.
- Monitor service trends and quality across IVR, call routing, telephony, inbound/outbound campaigns, integrations, reporting, and workforce-related capabilities.
- Identify automation, AI, efficiency, and customer experience improvement opportunities.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent practical experience.
- 8+ years of progressive experience in technology product ownership, engineering delivery, Agile/Scrum execution, or technical program management.
- At least 2 years of experience with contact center technologies such as Genesys Cloud CX or comparable platforms.
- Demonstrated experience maintaining product backlogs, leading Agile/Scrum delivery, coordinating complex technology initiatives, and overseeing engineering execution.
- Experience leading internal technical teams, including offshore or India-based delivery resources.
- Experience managing MSPs and external technology partners, including vendor performance and delivery commitments.
- Working knowledge of IVR, call routing, queues, telephony, integrations, and production operations.
- Strong stakeholder management, communication, prioritization, and problem-solving skills; accountability for complex, business-critical platforms.
- Direct Genesys Cloud CX experience; hands-on platform configuration is not required.
- Experience with large-scale customer contact centers, sales operations, Salesforce CRM integrations, cloud architecture, and APIs.
- Experience with Jira, Azure DevOps, or comparable Agile tools; CSPO, PSPO, CSM, PSM, SAFe, or comparable certification.
- Experience applying automation or AI to contact center operations and customer experience.
Own outcomes rather than simply coordinate activities; balance business priorities, engineering capacity, and operational reliability; lead distributed US, India, and external partner teams; hold MSPs accountable while strengthening internal engineering capability.
Work Schedule
The role may require flexibility outside standard business hours to support critical contact center operations, major releases, escalations, and coordination with internal and external service providers. Specific on-call expectations, if any, will be defined by the department. This is an on site position.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who demonstrate courage, caring, and creativity as we work to become the most loved brand in family travel. We are committed to growing our people, memberships, resorts, and guest love.
The Senior Manager, Contact Center Product & Engineering is accountable for the product roadmap, engineering delivery, and operational performance of HICV’s contact center technology platforms, including Genesys Cloud CX. This role combines product ownership, engineering leadership, Agile/Scrum delivery, and technical program management to deliver business-critical capabilities. The Senior Manager leads internal technology resources, including India-based engineering team members, and oversees managed service providers (MSPs) and implementation partners. The role partners closely with business leadership to prioritize demand, drive predictable delivery, and maintain platform reliability.
Product Ownership & Roadmap
- Own the contact center technology roadmap, product backlog, and demand intake across Sales, Marketing, Owner Support, Account Financial Services, and other business functions.
- Translate business requirements into user stories, acceptance criteria, dependencies, and prioritized delivery plans.
- Facilitate trade-off decisions based on business value, urgency, risk, capacity, and readiness; track outcomes and product performance.
- Lead internal technical and engineering resources, including India-based team members, and coordinate engineering execution across partner teams.
- Drive Agile/Scrum practices, including backlog refinement, sprint planning, daily coordination, sprint reviews, and retrospectives.
- Oversee technical delivery, architecture alignment, testing, business acceptance, release readiness, milestones, dependencies, and risks.
- Develop team capability, delivery standards, and continuous improvement practices.
- Serve as the primary technology partner for Contact Center, Sales, Marketing, Owner Support, and other stakeholders.
- Negotiate priorities, communicate realistic commitments, escalate risks, and provide executive-ready updates on delivery and operations.
- Oversee MSPs, Genesys Professional Services, and implementation partners, with clear ownership of service expectations, SLAs, SOW deliverables, handoffs, and issue resolution.
- Manage partner performance, vendor escalations, resource capacity, costs, and knowledge transfer to internal teams.
- Oversee operational reliability, incident and problem resolution, production support, releases, and change controls for Genesys Cloud CX and related contact center technologies.
- Monitor service trends and quality across IVR, call routing, telephony, inbound/outbound campaigns, integrations, reporting, and workforce-related capabilities.
- Identify automation, AI, efficiency, and customer experience improvement opportunities.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent practical experience.
- 8+ years of progressive experience in technology product ownership, engineering delivery, Agile/Scrum execution, or technical program management.
- At least 2 years of experience with contact center technologies such as Genesys Cloud CX or comparable platforms.
- Demonstrated experience maintaining product backlogs, leading Agile/Scrum delivery, coordinating complex technology initiatives, and overseeing engineering execution.
- Experience leading internal technical teams, including offshore or India-based delivery resources.
- Experience managing MSPs and external technology partners, including vendor performance and delivery commitments.
- Working knowledge of IVR, call routing, queues, telephony, integrations, and production operations.
- Strong stakeholder management, communication, prioritization, and problem-solving skills; accountability for complex, business-critical platforms.
- Direct Genesys Cloud CX experience; hands-on platform configuration is not required.
- Experience with large-scale customer contact centers, sales operations, Salesforce CRM integrations, cloud architecture, and APIs.
- Experience with Jira, Azure DevOps, or comparable Agile tools; CSPO, PSPO, CSM, PSM, SAFe, or comparable certification.
- Experience applying automation or AI to contact center operations and customer experience.
Own outcomes rather than simply coordinate activities; balance business priorities, engineering capacity, and operational reliability; lead distributed US, India, and external partner teams; hold MSPs accountable while strengthening internal engineering capability.
Work Schedule
The role may require flexibility outside standard business hours to support critical contact center operations, major releases, escalations, and coordination with internal and external service providers. Specific on-call expectations, if any, will be defined by the department. This is an on site position.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 13 Center Manager Jobs in Orlando
Find roles in Orlando that match your experience and apply in just a few clicks.
Find Center Manager JobsCenter Manager Job Market in Orlando
Who's Hiring
Top Industries Hiring
- Automotive
- Hospitality & Tourism
- Consulting & Professional Services
Center Manager Jobs in Orlando: Frequently Asked Questions
How do I get a center manager job in Orlando?
Target Orlando's heaviest hiring sectors first: healthcare and medical services in Lake Nona, fitness and wellness clubs along Sand Lake Road, and retail and service centers near the International Drive corridor. Employers in these areas favor candidates with hands-on team leadership experience and familiarity with high-volume, customer-facing operations. Applying directly to multi-site operators based in the Greater Orlando area gives you the strongest edge locally.
Which companies hire center managers in Orlando?
Orlando center manager roles are posted by AT&T, ChenMed, and Accenture and others right now, based on current listings on Migrate Mate as of November 2026. The hiring base skews toward healthcare networks, hospitality groups, and national retail chains with large Orlando-area footprints.
Are there remote center manager jobs in Orlando?
Yes, though options are limited since most center manager roles require on-site presence to oversee staff, operations, and facilities. About 50% of center manager openings tied to Orlando are remote or hybrid as of November 2026, and those tend to be in administrative, training, or regional oversight functions rather than day-to-day floor management. Healthcare and fitness roles in Orlando are almost entirely on-site.
How can I get a center manager job in Orlando with little or no experience?
The most realistic entry path in Orlando is through assistant manager or team lead roles at fitness clubs, urgent care centers, or retail service locations, which are abundant here given the city's hospitality and healthcare growth. Employers like national gym chains and outpatient clinic networks in the Lake Nona and Dr. Phillips areas routinely promote internally. Demonstrating scheduling, customer service, and basic P&L awareness in those junior roles positions you well for a first center manager opening.
Which industries hire the most center managers in Orlando?
Most center manager openings in Orlando sit in Automotive, Hospitality & Tourism, and Consulting & Professional Services, per current listings on Migrate Mate as of November 2026. Orlando's status as a major healthcare hub in Lake Nona, combined with its dense hospitality and fitness industry along the tourist corridor, keeps consistent demand for center managers across those sectors year-round.
Related Jobs in Florida
See All 13 Center Manager Jobs in Orlando
Find roles in Orlando that match your experience and apply in just a few clicks.
Find Center Manager Jobs