Check-In Agent Jobs
Check-In Agent jobs are open across airlines, hotels, cruise lines, and healthcare facilities, at every level from entry-level to senior and lead, with specializations in airline passenger services, hotel front desk operations, and event registration. Scan the live roles below and apply to whichever ones fit.
Find Check-In Agent JobsOverview
Showing 5 of 19+ Check-In Agent jobs
Responsibilities:
This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.
The Off-Site Airline Check-in Agent's responsibilities include: handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights from an off-site location near the airport. RAC Agents will also provide general information to passengers about locations/directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. RAC Agents are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.
- Immediately and warmly greet Guests as they approach the desk.
- Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and
- number of bags being checked.
- Input guest information for those who have not previously enrolled in the process.
- Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
- Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
- Appropriately tag guest luggage with destination tags.
- Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
- Immediately upon accepting luggage and completion of processing guest, secure luggage; place bingo on sheet associated with the cage.
- Before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using appropriate seal.
- Safely takes secured cage to ASIG truck for departure and bring empty cages to RAC area.
- Must possess excellent verbal and written communication skills.
- Maintain a positive, friendly and professional manner at all times
- Organize and stock the RAC desk.
- Uphold clients guest service guidelines and values.
- Need to be able to manage payments (credit card) received from guests
- At end of shift ensures that all excessive cages are removed by ASIG.
- Answer telephones and guest questions.
- The ability to manage simple addition.
Qualifications:
- Ability to work in the early morning rotation
- At least 6 months experience in a face-to-face guest service position preferred
- Data Entry and/or computer experience preferred
- Ability to communicate clearly with guests and clients
- Ability to work in outside weather conditions required
- Knowledge of the airline or travel industry preferred
- Must be eligible to work in the United States.
- Must successfully pass the pre-employment criminal background screening.
- Must pass pre-employment Drug Testing process.
- Follow company appearance guidelines
- Ability to lift up to 70 lbs.
- Must be able to push luggage cages both empty (approximately 100 lbs) and full.
- Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).
- Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.
- Standing: 100%. Must be able to stand for up to eight (8) hours at a time.
- Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.
- Will occasionally (11-33%) be required to bend, squat, and kneel.
- Walking: 50%
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
- With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven.
- No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
- Clean & well-maintained approved uniforms must be worn on shift
- Additional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
Salary Range: $30.62 per hour (+ tips)
This role is eligible to earn tips in addition to the posted hourly rate.
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
________________________________________
Right to Work Poster
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.
Responsibilities:
This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.
The Off-Site Airline Check-in Agent's responsibilities include: handling and securing luggage according to the Transportation Security Administrations’ (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights from an off-site location near the airport. RAC Agents will also provide general information to passengers about locations/directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. RAC Agents are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.
- Immediately and warmly greet Guests as they approach the desk.
- Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and
- number of bags being checked.
- Input guest information for those who have not previously enrolled in the process.
- Process the check in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
- Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
- Appropriately tag guest luggage with destination tags.
- Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
- Immediately upon accepting luggage and completion of processing guest, secure luggage; place bingo on sheet associated with the cage.
- Before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using appropriate seal.
- Safely takes secured cage to ASIG truck for departure and bring empty cages to RAC area.
- Must possess excellent verbal and written communication skills.
- Maintain a positive, friendly and professional manner at all times
- Organize and stock the RAC desk.
- Uphold clients guest service guidelines and values.
- Need to be able to manage payments (credit card) received from guests
- At end of shift ensures that all excessive cages are removed by ASIG.
- Answer telephones and guest questions.
- The ability to manage simple addition.
Qualifications:
- Ability to work in the early morning rotation
- At least 6 months experience in a face-to-face guest service position preferred
- Data Entry and/or computer experience preferred
- Ability to communicate clearly with guests and clients
- Ability to work in outside weather conditions required
- Knowledge of the airline or travel industry preferred
- Must be eligible to work in the United States.
- Must successfully pass the pre-employment criminal background screening.
- Must pass pre-employment Drug Testing process.
- Follow company appearance guidelines
- Ability to lift up to 70 lbs.
- Must be able to push luggage cages both empty (approximately 100 lbs) and full.
- Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).
- Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.
- Standing: 100%. Must be able to stand for up to eight (8) hours at a time.
- Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.
- Will occasionally (11-33%) be required to bend, squat, and kneel.
- Walking: 50%
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
- With the exception of a fully-grown mustache, beard, or goatee all men must be clean shaven.
- No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
- Clean & well-maintained approved uniforms must be worn on shift
- Additional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
Salary Range: $30.62 per hour (+ tips)
This role is eligible to earn tips in addition to the posted hourly rate.
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
________________________________________
Right to Work Poster
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.
See All 19 Check-In Agent Jobs
Find roles that match your experience and apply in just a few clicks.
Find Check-In Agent JobsWhat Employers Look For
The qualifications that appear most often in Check-In agent jobs.
- High school diploma or GED equivalent required by most employers
- Proficiency with reservation or property management systems such as SABRE, Amadeus, or Opera
- Strong verbal communication skills for handling guest inquiries and complaints
- Ability to work rotating shifts including evenings, weekends, and holidays
- Experience processing payments and managing cash or card transactions accurately
- Physical ability to stand for extended periods and assist with baggage handling
Tips for Your Check-In Agent Job Search
Tailor your resume to each sector
Airline check-in agent roles prioritize baggage handling and gate coordination, while hotel front desk positions emphasize reservation systems and guest relations. Rewrite your summary line and top bullet points to match the sector you're targeting before each application.
List your property management system experience
Employers scan for specific system names like SABRE, Amadeus, Opera, or FIDELIO. If you've used any of these, name them explicitly in your skills section rather than writing a generic phrase like 'familiar with reservation software.'
Apply early to roles that fit
Migrate Mate lists check-in agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight language skills for high-traffic locations
Airports and hotels in international hubs receive frequent non-English-speaking guests. If you speak a second language, place it prominently near the top of your resume and repeat it in your cover letter with a brief example of when you used it professionally.
Prepare scenario answers for shift and schedule questions
Interviewers for check-in agent roles almost always ask about availability for early-morning, overnight, and holiday shifts. Have a clear, direct answer ready that covers your actual availability rather than a vague 'I'm flexible' response.
Follow up after your interview with operational detail
A brief thank-you message that references a specific process discussed during the interview, like how you'd handle an overbooked flight or a long check-in queue, reinforces your readiness and sets you apart from candidates who send generic notes.
Check-In Agent Jobs: Frequently Asked Questions
How do you become a check-in agent?
Start by earning a high school diploma or equivalent, then gain customer service experience in a retail, hospitality, or travel setting. Learn at least one common reservation or property management system through employer training or an online course. Apply to entry-level front desk or ground operations roles, complete any required employer-specific certification, and build from there toward senior or lead positions.
Can you get hired as a check-in agent with no experience?
Yes, many employers hire check-in agents with little or no direct experience if you can demonstrate strong customer-facing skills from any service role. Retail, food service, or call center work all translate well. Highlighting your comfort with fast-paced environments, your ability to stay composed under pressure, and any familiarity with booking or ticketing software will strengthen your application considerably.
What does the check-in agent interview process look like?
Most check-in agent interviews involve a phone or video screen, followed by one or two in-person rounds with an operations supervisor or HR representative. You'll likely face scenario-based questions about handling irate guests, managing long queues, or resolving overbooking situations. Some airline and hotel employers also conduct a brief assessment of your computer skills or run a background and drug screening before extending an offer.
Where can I find and apply to check-in agent jobs?
You can find and apply to check-in agent jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and preferred sector, then apply directly to each listing that fits. All the active postings are in one place, so you don't have to search multiple sites to get a complete picture of what's available.
See All 19 Check-In Agent Jobs
Find roles that match your experience and apply in just a few clicks.
Find Check-In Agent Jobs