Client Operations Lead Jobs
Client Operations Lead jobs are open across SaaS, financial services, healthcare, and professional services, at every level from associate to senior and director, with specializations in account management, process optimization, and customer success. Scan the live roles below and apply to whichever ones fit.
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Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
Position Overview
Provides day-to-day and strategic leadership to the Benefits Support team. This position is accountable for translating the company and operations goals and vision to the vision and structure of the department while implementing appropriate management controls and processes. The Sr. Manager is responsible for working with other operations leaders and other internal and external groups to forward the team, operations, and Paylocity objectives.
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for defining the vision and developing goals for their assigned teams.
- Responsible for capturing data and working with our systems development teams to build the capabilities needed to support our customers well, allow for positive and efficient support experiences, and drive additional market opportunities.
- Responsible for managing, developing, planning, and guiding strategic initiatives to achieve accepted goals and meet published SLAs.
- Responsible for personnel staffing, morale, measurement, and employee development
- Responsible for evaluating processes involving internal and external partners and working with those partners to improve them.
- Responsible for effective communication between all internal and external partners.
- Responsible for development of KPIs and reporting over the KPIs to senior management.
- Responsible for leading the team to achieve productivity and financial targets while being accountable to the approved fiscal budget.
Education and Experience
- Bachelor’s degree or equivalent experience
- 5+ years in an operational management role in a high volume environment
- Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training.
- Experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is required
Project Management
- Experience managing employees working on both task oriented and project driven tasks a strong plus
- Experience managing tasks in a matrix project management environment is a strong plus
- Experience developing and driving adoption of cross departmental processes preferred
- Experience collecting data and driving development priorities using a data focused approach is a plus
- Experience working with payroll and/or HR data a huge plus!
- Extensive experience with a multi-customer product required.
- Demonstrated use of a Process Improvement methodology is required.
- Strong communication skills with external parties required
Physical requirements
- Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
- Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
The base pay range for this position is $102,000 - $130,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws.
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
Position Overview
Provides day-to-day and strategic leadership to the Benefits Support team. This position is accountable for translating the company and operations goals and vision to the vision and structure of the department while implementing appropriate management controls and processes. The Sr. Manager is responsible for working with other operations leaders and other internal and external groups to forward the team, operations, and Paylocity objectives.
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for defining the vision and developing goals for their assigned teams.
- Responsible for capturing data and working with our systems development teams to build the capabilities needed to support our customers well, allow for positive and efficient support experiences, and drive additional market opportunities.
- Responsible for managing, developing, planning, and guiding strategic initiatives to achieve accepted goals and meet published SLAs.
- Responsible for personnel staffing, morale, measurement, and employee development
- Responsible for evaluating processes involving internal and external partners and working with those partners to improve them.
- Responsible for effective communication between all internal and external partners.
- Responsible for development of KPIs and reporting over the KPIs to senior management.
- Responsible for leading the team to achieve productivity and financial targets while being accountable to the approved fiscal budget.
Education and Experience
- Bachelor’s degree or equivalent experience
- 5+ years in an operational management role in a high volume environment
- Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training.
- Experience developing, implementing and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is required
Project Management
- Experience managing employees working on both task oriented and project driven tasks a strong plus
- Experience managing tasks in a matrix project management environment is a strong plus
- Experience developing and driving adoption of cross departmental processes preferred
- Experience collecting data and driving development priorities using a data focused approach is a plus
- Experience working with payroll and/or HR data a huge plus!
- Extensive experience with a multi-customer product required.
- Demonstrated use of a Process Improvement methodology is required.
- Strong communication skills with external parties required
Physical requirements
- Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
- Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
The base pay range for this position is $102,000 - $130,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws.
Client Operations Lead Jobs by Experience Level
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Find Client Operations Lead JobsClient Operations Lead Job Market
Who's Hiring
- Barry's19
- Paylocity4
- JPMorganChase3
- State Street2
- terra1
Top Industries Hiring
- Accounting & Auditing
What Employers Look For
The qualifications that appear most often in client operations lead jobs.
- 3-5 years of experience in client operations, customer success, or account management
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to manage multiple client relationships simultaneously
- Experience building or improving operational workflows and escalation processes
- Strong data analysis skills using spreadsheets or business intelligence tools
- Bachelor's degree in business, communications, or a related field
Tips for Your Client Operations Lead Job Search
Quantify your client retention results
Client operations lead resumes that show measurable outcomes, like renewal rates improved or escalation volume reduced, stand out against those that only list responsibilities. Pull numbers from your CRM dashboards or QBR decks before you start applying.
Tailor your resume to each vertical
A client operations lead role in SaaS looks different from one in logistics or healthcare. Adjust your resume to mirror the industry language in each posting, especially around compliance requirements, platform names, and customer segment size.
Apply early to roles that fit
Migrate Mate lists client operations lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your tech stack
Roles specifying Salesforce, Gainsight, or Zendesk administration signal a team that expects immediate platform competency. Prioritize those openings if your background matches, since they typically screen out generalists faster than others.
Prepare a cross-functional influence story
Interviewers for client operations leads frequently ask how you have driven alignment between customer success, product, and finance teams. Prepare two or three concrete examples where you resolved competing priorities without direct authority over the other teams.
Negotiate scope alongside compensation
Client operations lead offers often carry ambiguous ownership over tooling, headcount, or budget. Before you accept, clarify in writing which accounts, processes, or regions fall under your remit so your performance review criteria are unambiguous from day one.
Client Operations Lead Jobs: Frequently Asked Questions
Which companies are hiring the most client operations leads?
Barry's, Paylocity, and JPMorganChase are hiring the most client operations leads right now, with openings concentrated in New York, Illinois, and Texas, based on current listings on Migrate Mate as of November 2026. Demand is especially active at growth-stage SaaS companies and large financial services firms expanding their post-sale operations teams.
How many client operations lead jobs are remote?
About 50% of client operations lead openings are fully remote or hybrid as of November 2026, reflecting the role's heavy reliance on digital communication tools rather than on-site client visits. Sub-specializations focused on enterprise account oversight and process documentation tend to offer the highest share of fully remote arrangements.
How do you become a client operations lead?
Start by building several years of hands-on experience in a customer-facing role such as account coordinator, customer success associate, or operations analyst. Develop fluency in at least one major CRM platform, then take on cross-functional projects that show you can align internal teams around client outcomes. Moving into a lead title typically requires demonstrating ownership of a client portfolio or an operational process, not just executing tasks assigned by others.
Can you get a client operations lead job with little experience?
Yes, some employers hire candidates with limited direct experience if they can show strong analytical skills, comfort with CRM tools, and a clear example of managing competing priorities. Target smaller companies or high-growth startups where the role scope is broader and the team is more willing to develop someone who shows operational instinct. Framing internship, project management, or service industry experience in terms of client impact will strengthen your application significantly.
What does the client operations lead interview process look like?
Most hiring processes for this role include an initial recruiter screen, a hiring manager conversation focused on your client management philosophy, and a practical exercise such as a case study or a process audit presentation. Final rounds often involve a panel with cross-functional stakeholders from sales, product, or finance who want to assess how you handle competing priorities and difficult client situations. Reference checks are common before an offer is extended.
Where can I find and apply to client operations lead jobs?
You can find and apply to client operations lead jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits your goals.
See All 38 Client Operations Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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