Client Services Consultant Jobs in Indianapolis, IN

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

We have an excellent opportunity for an enthusiastic and ambitious Project Manager Associate, responsible for clinical trial packaging, to join our team within our Clinical Trials Division. The successful candidate will be responsible for supporting the Client Services and Project Management teams by performing crucial project tasks. This will range from communication with clients, development of the project requirements, and documentation aspects of crafting the projects.

Location/Division Specific Information

Fisher Clinical Services, part of Thermo Fisher Scientific, is a leading provider of global clinical supply chain. With unwavering commitment to service, science and process engineering, FCS is powered by people with an incredible dedication to quality, deeply instilled ethics of personal responsibility and outstanding expertise. We are very passionate about serving the packaging and distribution requirements of clinical trials across the world. Whether planning, packaging, labeling, storing, or distributing the important supplies needed to perform clinical research, for more than 27 years has been committed to delivering the highest possible value while ensuring adherence to the highest level of quality, performance, reliability and sustainability standards.

How will you make an impact?

As a member of our team, your contributions directly impact our mission of empowering our customers to build a healthier, cleaner, and safer world.

What will you do?

• Works with the client and Client Services Project Management team to finalize project specifications.
• Assists in setting up and maintaining study filing systems and maintains accurate records for all work undertaken.
• Joint responsibility with the Project Manager for ensuring all FCS activities come together in a timely manner to meet the customer and study requirements.
• Coordinate and communicate all relevant activities to ensure that all services and products are ready for the start of the study, or as required by the customer.
• Use appropriate tools for project planning to effectively communicate accomplishments and key project activities, concerns, and duties.
• Providing reports or other information promptly to internal and external customers as required.
• Creates and/or supports the creation of operational documentation using internal systems, create Bill of Materials for a study, and may coordinate the creation and review of billing packages.
• Offers support as a backup to colleagues in the team responsible for handling Client Services projects.
• Collaborates with internal colleagues to guarantee that activities concerning packaging and delivery services are accurately coordinated.
• Provide administrative support to team members when vital.
• Applies Good Manufacturing Practices in all areas of responsibility.
• Meets or exceeds all applicable goals/metrics.
• Conducts all activities in a safe manner.
• Other duties as assigned based on business needs.

How will you get here?

Education

• Bachelor’s degree (B.A./B.S./B.F. A.) from a four-year college our university and related experience in customer service, clinical trials or pharmaceuticals, or equivalent combination of education and experience.

Experience

• Clinical Packaging/Labeling experience preferred desirable.
• Two years of project management experience is valued.
• A background of 2 years in a customer-facing position is preferred.
• Equivalent combinations of education, training, and relevant work experience may be considered.

Knowledge, Skills, Abilities

• Balance multiple tasks with strong organizational, planning, verbal, written and numerical skills including the ability to analyze and define solutions.
• Effective communicator with the ability to present information and respond to questions from groups of managers and clients.
• Strong interpersonal and communication skills including excellent relationship building.
• Excellent customer management skills: proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations.
• Requires understanding and proficient use of SOPs required by company Quality standards.
• Experienced in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook).
• Capability to exhibit expertise in relevant project planning tools (e.g. Smartsheet, etc.) for communicating breakthroughs and critical path activities and responsibility.
• Requires proven experience with customers in a dynamic environment.
• Proficiency in clinical trial knowledge is preferred.