Client Success Representative Jobs
Client Success Representative jobs are open across SaaS, fintech, healthcare, and professional services at every level from entry-level associate to senior and team lead, with specializations in onboarding, renewals, and account expansion. Find a role that fits below and apply directly.
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Showing 5 of 431+ Client Success Representative jobs
Reports to: VP, Operations
Direct reports: Client Success Advocates
Location: Westfield, IN
The Client Success Advocate Manager leads the Client Success function and is responsible for ensuring a consistent, responsive, and accurate post-sale client experience. This role develops and manages the people, processes, standard work, and performance expectations used by Client Success Advocates from receipt of a client purchase order through successful delivery and resolution of post-sale issues.
The Client Success Advocate Manager ensures effective coordination between Client Success, Sales, Solutions, Operations, Finance, Supply Chain, Quality, Shipping, and other supporting functions while maintaining clear ownership and accountability at each handoff.
For designated strategic clients, Client Success Advocates are aligned with specific Account Representatives. For other clients, the Manager ensures effective pooled coverage so client needs are addressed consistently, regardless of which Advocate receives the request.
Objective and Overview:
The primary objective of the Client Success Advocate Manager is to ensure that the Client Success team provides an exceptional and consistent post-sale experience while enabling Operations to successfully execute client commitments.
The Manager is responsible for building a Client Success organization that is:
- Responsive to client needs
- Accurate in order processing
- Proactive in identifying client-impacting risks
- Consistent in following established standard work
- Effective at coordinating across internal functions
- Clear about ownership and escalation
- Focused on closing the loop on every client request
The Manager establishes standard work, monitors performance, develops team members, balances workload, resolves escalated issues, and continuously improves the processes used to support clients.
The Manager does not replace the Account Representative's ownership of the commercial relationship or significant client issues. Likewise, the Manager does not assume ownership for responsibilities belonging to Operations, Solutions, Supply Chain, Quality, or other functional areas. Instead, the Client Success organization serves as the primary post-sale communication and coordination point for the client.
Key Metrics/Measurements:
To be determined, but in following areas:
- Client Responsiveness
- Order Entry & Accuracy
- Customer Revision Approvals
- Customer Issue Management
- On Time Delivery
- Training Completion
Requirements:
Education: College education preferred. Relevant experience and equivalent knowledge may be considered.
Experience: 10+ years customer service supervisory experience in a manufacturing or production environment.
Work Authorization & Sponsorship
Candidates must be legally authorized to work in the United States. DuraMark does not provide employment visa sponsorship now or in the future.
E-Verify
DuraMark participates in E-Verify and uses information from Form I-9 to confirm employment authorization in accordance with federal law.
Equal Employment Opportunity
DuraMark is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. DuraMark provides reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs and practices as required by law.
Benefits
Medical, dental, and vision insurance
Short-term and long-term disability
PTO and paid holidays
401(k) with employer match
Life insurance
Reports to: VP, Operations
Direct reports: Client Success Advocates
Location: Westfield, IN
The Client Success Advocate Manager leads the Client Success function and is responsible for ensuring a consistent, responsive, and accurate post-sale client experience. This role develops and manages the people, processes, standard work, and performance expectations used by Client Success Advocates from receipt of a client purchase order through successful delivery and resolution of post-sale issues.
The Client Success Advocate Manager ensures effective coordination between Client Success, Sales, Solutions, Operations, Finance, Supply Chain, Quality, Shipping, and other supporting functions while maintaining clear ownership and accountability at each handoff.
For designated strategic clients, Client Success Advocates are aligned with specific Account Representatives. For other clients, the Manager ensures effective pooled coverage so client needs are addressed consistently, regardless of which Advocate receives the request.
Objective and Overview:
The primary objective of the Client Success Advocate Manager is to ensure that the Client Success team provides an exceptional and consistent post-sale experience while enabling Operations to successfully execute client commitments.
The Manager is responsible for building a Client Success organization that is:
- Responsive to client needs
- Accurate in order processing
- Proactive in identifying client-impacting risks
- Consistent in following established standard work
- Effective at coordinating across internal functions
- Clear about ownership and escalation
- Focused on closing the loop on every client request
The Manager establishes standard work, monitors performance, develops team members, balances workload, resolves escalated issues, and continuously improves the processes used to support clients.
The Manager does not replace the Account Representative's ownership of the commercial relationship or significant client issues. Likewise, the Manager does not assume ownership for responsibilities belonging to Operations, Solutions, Supply Chain, Quality, or other functional areas. Instead, the Client Success organization serves as the primary post-sale communication and coordination point for the client.
Key Metrics/Measurements:
To be determined, but in following areas:
- Client Responsiveness
- Order Entry & Accuracy
- Customer Revision Approvals
- Customer Issue Management
- On Time Delivery
- Training Completion
Requirements:
Education: College education preferred. Relevant experience and equivalent knowledge may be considered.
Experience: 10+ years customer service supervisory experience in a manufacturing or production environment.
Work Authorization & Sponsorship
Candidates must be legally authorized to work in the United States. DuraMark does not provide employment visa sponsorship now or in the future.
E-Verify
DuraMark participates in E-Verify and uses information from Form I-9 to confirm employment authorization in accordance with federal law.
Equal Employment Opportunity
DuraMark is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. DuraMark provides reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs and practices as required by law.
Benefits
Medical, dental, and vision insurance
Short-term and long-term disability
PTO and paid holidays
401(k) with employer match
Life insurance
Client Success Representative Jobs by Experience Level
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Find JobsClient Success Representative Job Market
Who's Hiring
- Gartner11
- DXC Technology7
- PharMerica5
- SKAI LABS5
- Marathon Health5
Top Industries Hiring
- Technology & Software11
- Staffing & Recruiting3
- Insurance2
- Accounting & Auditing2
- Marketing & Advertising2
What Employers Look For
The qualifications that appear most often in client success representative jobs.
- 1-3 years of experience in customer success, account management, or a client-facing SaaS role
- Proficiency with CRM platforms and customer success software such as Salesforce or Gainsight
- Strong written and verbal communication skills for managing client relationships across email and video
- Demonstrated ability to manage a portfolio of accounts and drive renewals or expansions
- Experience conducting onboarding sessions, QBRs, or executive business reviews
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
Tips for Your Client Success Representative Job Search
Quantify your retention and expansion results
Hiring managers for client success representative roles scan for measurable outcomes. Replace phrases like 'helped clients succeed' with concrete results tied to renewal rates, net revenue retention, or time-to-value reductions you personally drove for your book of business.
Apply early to roles that fit
Migrate Mate lists client success representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to the product motion
A client success representative at a product-led growth company operates differently than one at a high-touch enterprise SaaS firm. Read the job description carefully and mirror its language around low-touch automation, pooled CSM models, or white-glove onboarding, whichever applies.
Prepare a client story for every interview
Interviewers for client success representative roles consistently ask behavioral questions about at-risk accounts or difficult stakeholders. Walk in with two or three specific stories that show how you diagnosed the problem, what action you took, and what the outcome was.
Filter openings by industry vertical and motion
Client success representative roles differ sharply by industry. Healthcare platforms emphasize compliance and implementation depth, while fintech roles prioritize transaction troubleshooting and escalation handling. Narrow your search to verticals where your domain experience gives you a natural advantage.
Negotiate on scope and book size, not just pay
When you receive an offer, ask about the size of the account book you will own, the tools you will use, and whether the role includes upsell quotas. These details affect your day-to-day workload and your ability to build strong client relationships from day one.
Client Success Representative Jobs: Frequently Asked Questions
Which companies are hiring the most client success representatives?
Gartner, DXC Technology, and PharMerica are hiring the most client success representatives right now, with openings concentrated in Texas, New York, and California, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest at SaaS companies scaling their post-sale teams and at platforms with high customer onboarding volume.
How many client success representative jobs are remote?
About 82% of client success representative openings are fully remote or hybrid as of November 2026, reflecting how broadly companies have accepted distributed post-sale teams. Roles focused on digital onboarding, low-touch account management, and renewal operations tend to be the most remote-friendly, while high-touch enterprise and on-site implementation roles lean toward in-person or hybrid arrangements.
How do you become a client success representative?
Start by building experience in a customer-facing role such as support, sales development, or account coordination. Learn how to use a CRM and get comfortable running structured check-in calls with clients. Develop your ability to explain product value clearly, then target entry-level client success openings at companies in an industry where you already have context. Certifications from customer success associations can strengthen your application.
Can you get hired as a client success representative with no experience?
Yes, many companies hire client success representatives from adjacent backgrounds like customer support, inside sales, or technical helpdesk work. Emphasize transferable skills such as handling escalations, explaining complex information clearly, and managing multiple client relationships at once. A strong cover letter that connects your past client interactions to the outcomes the role requires can offset a shorter direct experience history.
What does the client success representative interview process look like?
Most processes start with a recruiter screen focused on your background and motivation, followed by a hiring manager conversation about your approach to client relationships and retention. Many companies add a role-play round where you handle a simulated at-risk account call or onboarding session. Final rounds often include a panel with team members or cross-functional partners, and some employers ask for a short written case study on account strategy.
Where can I find and apply to client success representative jobs?
You can find and apply to client success representative jobs on Migrate Mate, which lists current openings from across the United States in one place. Find roles that match your experience, industry background, and preferred work arrangement, then apply directly to each listing from the page.
See All 431+ Client Success Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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