Collections Supervisor Jobs
Collections Supervisor jobs are open across financial services, healthcare, utilities, retail credit, and debt recovery agencies, from team lead to senior supervisor level, with specializations in consumer collections, commercial accounts, and compliance oversight. See the openings below and apply to the ones that match your experience.
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The Physician Insurance Collections Supervisor oversees all aspects of insurance follow-up for the Physician Enterprise within the central business office; this includes supervision of follow-up team members. The Insurance Collections Supervisor consults with other departments within the organization to ensure services, revenue codes, and procedure codes are updated and maintained in compliance with billing regulations to prevent denials or rejections on the back end of business. This position monitors daily operating activity of the follow-up area, including the designated accounts receivable work listing system, making any adjustments in work assignments to effect timely reimbursement on receivables. This position is responsible for being the designated time keeper for team members and signs off on time cards according to payroll guidelines. This position also coordinates orientation, training and evaluates performance over assigned personnel. In addition, this position conducts insurance follow-up competency audits, providing feedback and objectives to be successful to the assigned team members. The person in this position reviews payer-specific data to assess team and system performance, claims accuracy, in order to identify possible system/claim data errors. This position develops and recommends changes to policies and procedures related to billing and insurance follow-up activity. This position reviews back end denials to identify processes and/or edit changes to facilitate a decrease in claim denial percentage. This position provides key indicator reporting for follow-up activity daily, weekly and monthly.
- Performs quality audits on Insurance Collections team to ensure accuracy in account management.
- Makes telephone calls to the payer to inquire about denial trends in billing to ensure claims are sent “clean”.
- Applies proper account management principals to accounts to ensure accurate follow-up.
- Prepares Physician Notification Communications as necessary.
- Monitors daily operating activity of follow-up area, including auditing of the A/R work listing system work lists, making any adjustments in work assignments necessary to effect timely payment of claims.
- Provide key indicator reporting for follow-up activity daily, weekly and monthly.
- Develops and recommends changes to policies and procedures related to billing and insurance follow-up activity.
- Acts as the designated timekeeper for team members and signs off on timecards according to payroll guidelines.
- Meets goals set by management for productivity of worked assignments of the follow-up team in the A/R work listing system on a weekly/quarterly basis.
- Supervises team members, which includes orientation, development of team members, and monitoring the provision of delivering quality services. Participates in the recruiting, interviewing, and selecting of team members following policies, guidelines and applicable laws. Ensures training for new team members and retraining. Supports evaluation of team member’s performance relative to job goals and requirements. Provides coaching to staff, recommends education programs, and ensures adherence to internal policies and standards.
- Effectively communicates departmental, organization, and industry information to staff.
Minimum Education
- High School Diploma or Equivalent Required
Minimum Work Experience
- 2 years relevant business office healthcare experience (patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, health care customer service, payer contracting, cash management reporting or coding) or supervisory experience in related field requiring billing and collections. Required
- 0-1 year Supervisory experience or leadership role in health care revenue cycle function Preferred
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse
The Physician Insurance Collections Supervisor oversees all aspects of insurance follow-up for the Physician Enterprise within the central business office; this includes supervision of follow-up team members. The Insurance Collections Supervisor consults with other departments within the organization to ensure services, revenue codes, and procedure codes are updated and maintained in compliance with billing regulations to prevent denials or rejections on the back end of business. This position monitors daily operating activity of the follow-up area, including the designated accounts receivable work listing system, making any adjustments in work assignments to effect timely reimbursement on receivables. This position is responsible for being the designated time keeper for team members and signs off on time cards according to payroll guidelines. This position also coordinates orientation, training and evaluates performance over assigned personnel. In addition, this position conducts insurance follow-up competency audits, providing feedback and objectives to be successful to the assigned team members. The person in this position reviews payer-specific data to assess team and system performance, claims accuracy, in order to identify possible system/claim data errors. This position develops and recommends changes to policies and procedures related to billing and insurance follow-up activity. This position reviews back end denials to identify processes and/or edit changes to facilitate a decrease in claim denial percentage. This position provides key indicator reporting for follow-up activity daily, weekly and monthly.
- Performs quality audits on Insurance Collections team to ensure accuracy in account management.
- Makes telephone calls to the payer to inquire about denial trends in billing to ensure claims are sent “clean”.
- Applies proper account management principals to accounts to ensure accurate follow-up.
- Prepares Physician Notification Communications as necessary.
- Monitors daily operating activity of follow-up area, including auditing of the A/R work listing system work lists, making any adjustments in work assignments necessary to effect timely payment of claims.
- Provide key indicator reporting for follow-up activity daily, weekly and monthly.
- Develops and recommends changes to policies and procedures related to billing and insurance follow-up activity.
- Acts as the designated timekeeper for team members and signs off on timecards according to payroll guidelines.
- Meets goals set by management for productivity of worked assignments of the follow-up team in the A/R work listing system on a weekly/quarterly basis.
- Supervises team members, which includes orientation, development of team members, and monitoring the provision of delivering quality services. Participates in the recruiting, interviewing, and selecting of team members following policies, guidelines and applicable laws. Ensures training for new team members and retraining. Supports evaluation of team member’s performance relative to job goals and requirements. Provides coaching to staff, recommends education programs, and ensures adherence to internal policies and standards.
- Effectively communicates departmental, organization, and industry information to staff.
Minimum Education
- High School Diploma or Equivalent Required
Minimum Work Experience
- 2 years relevant business office healthcare experience (patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, health care customer service, payer contracting, cash management reporting or coding) or supervisory experience in related field requiring billing and collections. Required
- 0-1 year Supervisory experience or leadership role in health care revenue cycle function Preferred
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse
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Find Collections Supervisor JobsCollections Supervisor Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in collections supervisor jobs.
- Three or more years of experience in collections with at least one year in a supervisory role
- Working knowledge of the Fair Debt Collection Practices Act and relevant state regulations
- Proficiency with collections management software and predictive dialer systems
- Demonstrated ability to coach, monitor, and performance-manage a collections team
- Experience with skip tracing, escalations, and negotiating payment arrangements
- High school diploma required, associate or bachelor's degree preferred by most employers
Tips for Your Collections Supervisor Job Search
Quantify your team and recovery results
Collections employers want to see how many agents you supervised and what recovery rates your team achieved under your leadership. Replace vague claims with concrete figures from your performance reviews or department reports to stand out.
Highlight compliance and regulatory knowledge
Employers filter for candidates who know the Fair Debt Collection Practices Act and relevant state regulations. Call out your FDCPA familiarity explicitly on your resume, since compliance gaps are a fast reason to pass on a collections supervisor candidate.
Apply early to roles that fit
Migrate Mate lists collections supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by portfolio type
Consumer, commercial, and healthcare collections each require different skills. Filter openings by the account type you have the most experience managing, since hiring managers in each segment prioritize candidates with matching portfolio backgrounds over generalists.
Prepare for a dialer and collections software screen
Many interviews include a technical screen on the platforms you've used, such as collection management systems or predictive dialers. Know your software stack cold and be ready to describe how you used reporting dashboards to monitor agent performance.
Negotiate using compliance and audit history
If your team passed internal audits or reduced consumer complaints during your tenure, bring that data into your salary conversation. Collections supervisors who can show a clean compliance record have leverage that pure recovery metrics alone don't provide.
Collections Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most collections supervisors?
The companies hiring the most collections supervisors right now include HonorHealth, Starbucks, and Republic Services, with the largest share of openings in Arizona, Oregon, and California, based on current listings on Migrate Mate as of November 2026. Financial services firms, healthcare revenue cycle companies, and third-party debt collection agencies consistently account for the majority of postings.
How many collections supervisor jobs are remote?
About 100% of collections supervisor openings are fully remote or hybrid as of November 2026, with remote availability concentrated in consumer collections and healthcare billing recovery roles. On-site requirements are more common in commercial collections and positions that involve managing physical mail, payment intake, or in-person agent floor supervision.
How do you become a collections supervisor?
Start by building several years of experience as a collections agent or senior representative so you understand the floor-level work you'll eventually oversee. Move into a team lead or quality assurance role to develop coaching and performance management skills. Strengthen your compliance knowledge by studying the Fair Debt Collection Practices Act and any state-specific regulations in your market. From there, apply to supervisor roles that match the portfolio type you know best.
Can I get a collections supervisor job with limited supervisory experience?
Yes, especially if you have strong individual collections performance and have informally trained or mentored newer agents. Emphasize any queue management, escalation handling, or quality monitoring you did without the formal title. Smaller agencies and regional operations often promote high-performing collectors into their first supervisor role, so targeting those employers improves your chances when your direct management experience is thin.
What does the collections supervisor interview process look like?
Most employers start with a phone screen focused on your collections background and familiarity with compliance requirements. A hiring manager interview follows, covering how you handle agent performance issues, escalations, and regulatory audits. Some employers add a role-play scenario where you coach a struggling agent or respond to a consumer dispute. Final-round interviews may involve a panel with operations and compliance leadership.
Where can I find and apply to collections supervisor jobs?
You can find and apply to collections supervisor jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your industry background and account type experience, then apply directly to each one that fits.
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