Community Operations Manager Jobs
Community Operations Manager jobs are open across tech, gaming, e-commerce, media, and nonprofit sectors, from associate to director level, with specializations in community programs, trust and safety, and member engagement. Find a role that fits below and apply directly.
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Hybrid
Job Overview
Relativity is seeking a collaborative, community-centered, and operationally rigorous professional to serve as our Senior Specialist, Community Engagement & Social Impact. This role independently manages a portfolio of programs and partnerships that builds and activates our internal employee community and develops and stewards external nonprofit and community relationships. The role translates established Social Impact strategy into meaningful employee experiences, scalable programs, and measurable outcomes. The ideal candidate combines strong program and portfolio management capabilities with a passion for community engagement, employee volunteerism, philanthropy, and social impact. They independently manage and improve programs, build relationships with employees and nonprofit partners, and develop the playbooks, tools, processes, and internal champion infrastructure that enable engagement to scale beyond their direct execution. This role connects employees, community organizations, Facilities, Human Resources, Events, Procurement, Communications, Legal, and external partners. They balance community needs, employee experience, organizational priorities, and operational requirements across their portfolio. They operationalize established Social Impact strategy and contribute recommendations to planning; they do not independently set enterprise Social Impact strategy or own the entire function.
Job Description and Requirements
Internal & External Community Engagement:
- Develop and steward relationships with internal employee communities and external nonprofit, community, legal aid, and social impact partners.
- Develop and manage opportunities that activate our employee community and deepen external engagement through volunteering, skills-based service, pro bono initiatives, donations, and strategic partnerships.
- Independently manage partner onboarding, stewardship, communication, and feedback collection within established Social Impact priorities and processes.
- Use community voice and employee and stakeholder feedback to develop and recommend improvements to programs and partnerships.
- Represent the Social Impact team in internal and external meetings, events, and collaborative initiatives.
Employee Giving, Volunteering & Engagement:
- Independently manage the planning, implementation, and improvement of employee giving and volunteer programs within established Social Impact strategy.
- Manage annual campaigns and engagement initiatives as an integrated portfolio, including volunteer activations, giving campaigns, awareness months, and employee participation opportunities.
- Develop and coordinate an internal champion network with employee communities, business groups, and leaders to activate participation and enable scalable delivery.
- Develop reusable playbooks, communications, toolkits, and engagement resources that equip internal champions and cross-functional partners to deliver activities without relying on this role to personally execute every activity.
- Develop pathways that connect employee skills and expertise to meaningful community impact opportunities.
Program, Grant & Portfolio Operations:
- Independently manage an assigned portfolio of Social Impact programs and partnerships, balancing community needs, employee experience, organizational priorities, and operational requirements within established strategy.
- Develop and maintain portfolio operating calendars, project plans, timelines, milestones, and documentation to coordinate delivery across programs and partners.
- Administer social impact grants, systems, and platforms, including employee giving and volunteer management tools.
- Coordinate vendor relationships, contracts, procurement processes, and program logistics.
- Develop and improve scalable playbooks, tools, processes, standards, and operating procedures that enable internal champions and partners to deliver consistent, sustainable programs, including: Employee Giving & Matching, Employee Volunteering & Service, Strategic Community Partnerships, Signature & Seasonal Community Programs, Community Engagement Operations & Impact.
Measurement, Reporting & Learning:
- Measure participation, engagement, and impact across the assigned portfolio, using results to assess program effectiveness and inform recommendations.
- Develop dashboards, reports, presentations, and actionable insights for leadership and key stakeholders, with recommendations for program and partnership improvements.
- Analyze participation and impact data alongside partner and employee feedback to recommend and implement improvements within established strategy and approval processes.
- Develop impact stories that combine quantitative results with community and participant experiences to communicate outcomes and learning.
- Develop and improve portfolio measurement frameworks aligned with team priorities to strengthen accountability, decision-making, and continuous learning.
Governance & Continuous Improvement:
- Manage portfolio budget tracking and forecasting, coordinate required approvals, and steward program resources within established authority.
- Maintain documentation, compliance requirements, and program records.
- Recommend and implement process improvements through automation, technology, and scalable ways of working.
- Monitor emerging trends in social impact, corporate citizenship, employee engagement, philanthropy, and community investment.
- Contribute portfolio insights and recommendations to long-term planning and portfolio development; translate established Social Impact strategy into program plans without independently setting enterprise strategy or owning the entire function.
Required Qualifications
- 5–8 years of experience in social impact, community engagement, employee engagement, corporate citizenship, nonprofit partnerships, program management, business development, or related fields.
- Demonstrated experience independently managing a portfolio of programs or complex, cross-functional projects with multiple stakeholders.
- Deep relationship-management and communication skills.
- Experience developing and improving employee or community engagement programs, including reusable playbooks, tools, processes, or internal champion networks that enable scalable delivery.
- Experience managing competing priorities and operating effectively in a fast-paced environment.
- Robust organizational, analytical, and project-management skills, including the ability to turn participation and impact data and employee and partner feedback into actionable program recommendations.
- Ability to influence and collaborate across functions without direct authority.
- Passion for community impact, employee engagement, and mission-driven work.
- Experience administering a CRM or equivalent platform, such as Salesforce.
Preferred Qualifications
- Bachelor's degree or equivalent combination of education and relevant experience.
- Experience administering employee giving, volunteerism, or corporate social responsibility platforms, such as Benevity.
- Experience working with nonprofit organizations, foundations, community-based organizations, or social impact programs.
- Experience managing budgets, forecasting, reporting, and vendor relationships.
- Familiarity with impact measurement, evaluation, and reporting frameworks.
- Proficiency with project management, customer relationship management, reporting, collaboration, and workflow tools such as Salesforce.com, Asana, Forms.
- Experience creating executive-level presentations and reports.
- Experience supporting volunteerism, skills-based service, grantmaking, community investment, or nonprofit partnership programs.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$77,000 and $115,000
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
- Community Outreach
- Corporate Social Responsibility (CSR)
- Philanthropy
- Program Management
- Public Relations (PR)
- Researching
- Social Influence
- Stakeholder Engagement
- Sustainability
- Volunteer Management
Hybrid
Job Overview
Relativity is seeking a collaborative, community-centered, and operationally rigorous professional to serve as our Senior Specialist, Community Engagement & Social Impact. This role independently manages a portfolio of programs and partnerships that builds and activates our internal employee community and develops and stewards external nonprofit and community relationships. The role translates established Social Impact strategy into meaningful employee experiences, scalable programs, and measurable outcomes. The ideal candidate combines strong program and portfolio management capabilities with a passion for community engagement, employee volunteerism, philanthropy, and social impact. They independently manage and improve programs, build relationships with employees and nonprofit partners, and develop the playbooks, tools, processes, and internal champion infrastructure that enable engagement to scale beyond their direct execution. This role connects employees, community organizations, Facilities, Human Resources, Events, Procurement, Communications, Legal, and external partners. They balance community needs, employee experience, organizational priorities, and operational requirements across their portfolio. They operationalize established Social Impact strategy and contribute recommendations to planning; they do not independently set enterprise Social Impact strategy or own the entire function.
Job Description and Requirements
Internal & External Community Engagement:
- Develop and steward relationships with internal employee communities and external nonprofit, community, legal aid, and social impact partners.
- Develop and manage opportunities that activate our employee community and deepen external engagement through volunteering, skills-based service, pro bono initiatives, donations, and strategic partnerships.
- Independently manage partner onboarding, stewardship, communication, and feedback collection within established Social Impact priorities and processes.
- Use community voice and employee and stakeholder feedback to develop and recommend improvements to programs and partnerships.
- Represent the Social Impact team in internal and external meetings, events, and collaborative initiatives.
Employee Giving, Volunteering & Engagement:
- Independently manage the planning, implementation, and improvement of employee giving and volunteer programs within established Social Impact strategy.
- Manage annual campaigns and engagement initiatives as an integrated portfolio, including volunteer activations, giving campaigns, awareness months, and employee participation opportunities.
- Develop and coordinate an internal champion network with employee communities, business groups, and leaders to activate participation and enable scalable delivery.
- Develop reusable playbooks, communications, toolkits, and engagement resources that equip internal champions and cross-functional partners to deliver activities without relying on this role to personally execute every activity.
- Develop pathways that connect employee skills and expertise to meaningful community impact opportunities.
Program, Grant & Portfolio Operations:
- Independently manage an assigned portfolio of Social Impact programs and partnerships, balancing community needs, employee experience, organizational priorities, and operational requirements within established strategy.
- Develop and maintain portfolio operating calendars, project plans, timelines, milestones, and documentation to coordinate delivery across programs and partners.
- Administer social impact grants, systems, and platforms, including employee giving and volunteer management tools.
- Coordinate vendor relationships, contracts, procurement processes, and program logistics.
- Develop and improve scalable playbooks, tools, processes, standards, and operating procedures that enable internal champions and partners to deliver consistent, sustainable programs, including: Employee Giving & Matching, Employee Volunteering & Service, Strategic Community Partnerships, Signature & Seasonal Community Programs, Community Engagement Operations & Impact.
Measurement, Reporting & Learning:
- Measure participation, engagement, and impact across the assigned portfolio, using results to assess program effectiveness and inform recommendations.
- Develop dashboards, reports, presentations, and actionable insights for leadership and key stakeholders, with recommendations for program and partnership improvements.
- Analyze participation and impact data alongside partner and employee feedback to recommend and implement improvements within established strategy and approval processes.
- Develop impact stories that combine quantitative results with community and participant experiences to communicate outcomes and learning.
- Develop and improve portfolio measurement frameworks aligned with team priorities to strengthen accountability, decision-making, and continuous learning.
Governance & Continuous Improvement:
- Manage portfolio budget tracking and forecasting, coordinate required approvals, and steward program resources within established authority.
- Maintain documentation, compliance requirements, and program records.
- Recommend and implement process improvements through automation, technology, and scalable ways of working.
- Monitor emerging trends in social impact, corporate citizenship, employee engagement, philanthropy, and community investment.
- Contribute portfolio insights and recommendations to long-term planning and portfolio development; translate established Social Impact strategy into program plans without independently setting enterprise strategy or owning the entire function.
Required Qualifications
- 5–8 years of experience in social impact, community engagement, employee engagement, corporate citizenship, nonprofit partnerships, program management, business development, or related fields.
- Demonstrated experience independently managing a portfolio of programs or complex, cross-functional projects with multiple stakeholders.
- Deep relationship-management and communication skills.
- Experience developing and improving employee or community engagement programs, including reusable playbooks, tools, processes, or internal champion networks that enable scalable delivery.
- Experience managing competing priorities and operating effectively in a fast-paced environment.
- Robust organizational, analytical, and project-management skills, including the ability to turn participation and impact data and employee and partner feedback into actionable program recommendations.
- Ability to influence and collaborate across functions without direct authority.
- Passion for community impact, employee engagement, and mission-driven work.
- Experience administering a CRM or equivalent platform, such as Salesforce.
Preferred Qualifications
- Bachelor's degree or equivalent combination of education and relevant experience.
- Experience administering employee giving, volunteerism, or corporate social responsibility platforms, such as Benevity.
- Experience working with nonprofit organizations, foundations, community-based organizations, or social impact programs.
- Experience managing budgets, forecasting, reporting, and vendor relationships.
- Familiarity with impact measurement, evaluation, and reporting frameworks.
- Proficiency with project management, customer relationship management, reporting, collaboration, and workflow tools such as Salesforce.com, Asana, Forms.
- Experience creating executive-level presentations and reports.
- Experience supporting volunteerism, skills-based service, grantmaking, community investment, or nonprofit partnership programs.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$77,000 and $115,000
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
- Community Outreach
- Corporate Social Responsibility (CSR)
- Philanthropy
- Program Management
- Public Relations (PR)
- Researching
- Social Influence
- Stakeholder Engagement
- Sustainability
- Volunteer Management
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Find JobsCommunity Operations Manager Job Market
Who's Hiring
- The E. W. Scripps Company11
- Omega Management5O
- National Community Renaissance5
- Associa4
- Old National Bank4
Top Industries Hiring
- Education
- Sports & Recreation
- Media & Entertainment
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in community operations manager jobs.
- Three or more years of experience managing online communities or community programs
- Proficiency with community platforms such as Discourse, Circle, or Vanilla Forums
- Experience using data and analytics tools to track engagement and report on community health
- Strong written communication skills for moderation, content, and member communications
- Ability to build and enforce community guidelines and trust and safety policies
- Bachelor's degree in communications, marketing, business, or a related field
Tips for Your Community Operations Manager Job Search
Tailor your resume to community metrics
Community operations roles care about outcomes like retention rates, engagement growth, and support ticket resolution. Rewrite each bullet on your resume to show what you measured and what changed because of your work, not just what you managed.
Highlight cross-functional coordination experience
Hiring managers for these roles want evidence you've worked between teams, not just within one. Call out specific projects where you aligned product, support, and marketing around a community initiative, and name the outcome.
Apply early to roles that fit
Migrate Mate lists community operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Match your tools to the job description
Community operations managers are often screened on specific platforms and tools. If a posting names a community platform, forum software, or analytics tool you've used, name it explicitly in your resume rather than grouping it under a generic skills bucket.
Prepare for a case study or take-home exercise
Many interviews for these roles include a scenario exercise, like diagnosing a drop in community activity or designing an onboarding flow for new members. Practice walking through your reasoning out loud before the interview, not just preparing written answers.
Negotiate scope, not just compensation
Community operations roles vary widely in what you own. During the offer stage, clarify whether you'll have headcount, budget authority, and input on product decisions. These details define the job more than the title does.
Community Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most community operations managers?
The companies hiring the most community operations managers right now include The E. W. Scripps Company, Omega Management, and National Community Renaissance, with the largest share of openings in California, Texas, and Minnesota, based on current listings on Migrate Mate as of November 2026. Tech platforms, gaming companies, and consumer membership businesses tend to post these roles most consistently.
How many community operations manager jobs are remote?
About 31% of community operations manager openings are fully remote or hybrid as of November 2026, reflecting how much of this work happens asynchronously across digital channels. Trust and safety, content moderation, and community program management roles tend to offer the most remote flexibility compared to roles with heavy in-person event or partnerships components.
How do you become a community operations manager?
Start by building direct experience managing an online community, whether through a volunteer moderator role, a community for a side project, or a community coordination position within a support or marketing team. From there, develop skills in community analytics, member lifecycle management, and cross-functional project work. Most candidates move into these roles from community associate, social media, or customer success positions.
Can you get hired as a community operations manager with little experience?
Yes, especially if you can demonstrate community impact in adjacent roles. Candidates from customer support, social media management, or even active volunteer moderation work have made the transition by showing they understand member behavior, can enforce guidelines, and know how to measure community health. A portfolio of community initiatives you led, even informally, carries real weight in these interviews.
What does the community operations manager interview process look like?
Most processes include an initial recruiter screen, a hiring manager conversation focused on past community work and cross-functional experience, and at least one practical exercise such as a case study or a written response to a community crisis scenario. Final rounds typically involve meeting team members from product, support, or marketing. The whole process usually runs across several weeks.
Where can I find and apply to community operations manager jobs?
You can find and apply to community operations manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and apply directly to each listing from the job page.
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