Customer Service Jobs at ABB with Visa Sponsorship
ABB hires Customer Service professionals across its manufacturing and industrial automation divisions, with roles spanning technical support, order management, and client relations. The company has a consistent track record of sponsoring work visas for this function, making it a realistic target if you're building a U.S. career in manufacturing-sector customer operations.
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Get Access To All JobsAt ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Quality & CI Manager
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
In this role, you will define, deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations. Supports and maintains the Quality Management System of the local unit. All aspects managed in line with ABB Group/Division/BU guidance.
ROLES & RESPONSIBILITIES
- Voice of the Customer: Represents the Voice of the Customer within local teams. Manages the customer quality issues, perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues. Challenges the teams with customer experience feedback and input to decisions. Enable and coaches employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.
- Challenges: The ideal candidate is an Individual contributor using prior theoretical learning or knowledge of methods and technologies to execute work assignments using established solutions. Building knowledge of related disciplines in the organization. May work under direct supervision or independently. May instruct or coach junior colleagues.
- Ensure that all processes are always in full ISO 9001:2015 compliance for established and approved processes.
- Create/implement & maintain company quality documentation: quality control plans, quality procedures & work instructions.
- Ensure timely resolution on internal and supplier related issues impacting the operation and/or customers.
- Identify and lead quality improvement projects to achieve business quality commitments.
- Drives root cause on all QMS compliance misses & develop/implement permanent fixes.
JOB SKILLS
- Preferred bachelor’s degree in Electrical/Electronic/Mechanical Engineering or related field with 10+ years relevant work experience in the following: Incoterms knowledge, customer experience success, project execution, and supply chain. Will consider associate’s degree in Engineering or related field with 10+ years relevant work experience.
- Preferred: Green belt (lean six sigma) certification.
- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization and customers.
- Advanced ability to use Microsoft Office products.
- Basic knowledge of 2 of the following principles and should be able to elaborate the concepts: lean manufacturing, 5 S, 8D reports, PPAP.
- Collaborates well with others.
- Works with a sense of urgency and ownership; until the job is complete!
Why ABB?
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
Options for Call to Action
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.
Guide the future. This is where innovation accelerates, industries are reimagined, and your impact powers the world ahead. Run What Runs the World.
Meet the moment. This is where progress never stops, teams push boundaries, and we’re engineered to outrun the challenges ahead. Run What Runs the World.
Think bigger. This is where bold ideas meet unstoppable progress, teams initiate what’s next, and we’re engineered to outrun, together. Run What Runs the World.
Be part of something bigger. This is where progress is powered, teams initiate action, and we move the world forward together. Run What Runs the World.
Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.
EVP Hashtags
ABBCareers
RunwithABB
Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Quality & CI Manager
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
In this role, you will define, deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations. Supports and maintains the Quality Management System of the local unit. All aspects managed in line with ABB Group/Division/BU guidance.
ROLES & RESPONSIBILITIES
- Voice of the Customer: Represents the Voice of the Customer within local teams. Manages the customer quality issues, perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues. Challenges the teams with customer experience feedback and input to decisions. Enable and coaches employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.
- Challenges: The ideal candidate is an Individual contributor using prior theoretical learning or knowledge of methods and technologies to execute work assignments using established solutions. Building knowledge of related disciplines in the organization. May work under direct supervision or independently. May instruct or coach junior colleagues.
- Ensure that all processes are always in full ISO 9001:2015 compliance for established and approved processes.
- Create/implement & maintain company quality documentation: quality control plans, quality procedures & work instructions.
- Ensure timely resolution on internal and supplier related issues impacting the operation and/or customers.
- Identify and lead quality improvement projects to achieve business quality commitments.
- Drives root cause on all QMS compliance misses & develop/implement permanent fixes.
JOB SKILLS
- Preferred bachelor’s degree in Electrical/Electronic/Mechanical Engineering or related field with 10+ years relevant work experience in the following: Incoterms knowledge, customer experience success, project execution, and supply chain. Will consider associate’s degree in Engineering or related field with 10+ years relevant work experience.
- Preferred: Green belt (lean six sigma) certification.
- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization and customers.
- Advanced ability to use Microsoft Office products.
- Basic knowledge of 2 of the following principles and should be able to elaborate the concepts: lean manufacturing, 5 S, 8D reports, PPAP.
- Collaborates well with others.
- Works with a sense of urgency and ownership; until the job is complete!
Why ABB?
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
Options for Call to Action
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.
Guide the future. This is where innovation accelerates, industries are reimagined, and your impact powers the world ahead. Run What Runs the World.
Meet the moment. This is where progress never stops, teams push boundaries, and we’re engineered to outrun the challenges ahead. Run What Runs the World.
Think bigger. This is where bold ideas meet unstoppable progress, teams initiate what’s next, and we’re engineered to outrun, together. Run What Runs the World.
Be part of something bigger. This is where progress is powered, teams initiate action, and we move the world forward together. Run What Runs the World.
Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.
EVP Hashtags
ABBCareers
RunwithABB
Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
See all 47+ Customer Service at ABB jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at ABB roles.
Get Access To All JobsTips for Finding Customer Service Jobs at ABB Jobs
Translate technical vocabulary into ABB's language
ABB's Customer Service roles sit inside industrial automation and electrification divisions, so frame your resume around order lifecycle management, B2B account support, or after-sales service for equipment, not retail or consumer-facing experience.
Target ABB roles tied to product lines
ABB organizes hiring around specific business areas like Robotics, Motion, or Electrification. Applying to a Customer Service role within a product line you have technical familiarity with significantly strengthens your candidacy before sponsorship even enters the conversation.
Secure your LCA paperwork before your start date
For H-1B sponsorship, ABB's HR team files a Labor Condition Application with the DOL before submitting your I-129 petition to USCIS. Confirm with your recruiter which business unit is sponsoring you, since different ABB divisions may use separate legal entities.
Clarify cap-exempt status if you hold OPT or STEM OPT
If you're transitioning from F-1 OPT, ABB can file your H-1B petition during the annual April cap season. STEM OPT gives you up to three years of work authorization, which creates enough runway to survive one full lottery cycle if you aren't selected initially.
Use Migrate Mate to filter ABB Customer Service openings
Sponsorship-willing roles aren't always labeled clearly in job postings. Use Migrate Mate to surface Customer Service positions at ABB that are actively open to visa sponsorship, so you're not spending time on roles the company won't support.
Prepare for EB-2 or EB-3 green card timelines early
ABB sponsors Green Cards through the PERM labor certification process for eligible Customer Service employees. If you're from India or China, understand that EB-3 priority date backlogs can run years, so ask your HR contact about ABB's internal sponsorship eligibility timelines before accepting an offer.
Customer Service at ABB jobs are hiring across the US. Find yours.
Find Customer Service at ABB JobsFrequently Asked Questions
Does ABB sponsor H-1B visas for Customer Service roles?
Yes, ABB sponsors H-1B visas for Customer Service positions, particularly where the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field such as engineering, business, or supply chain management. Sponsorship is handled at the business unit level, so the specific division you're joining determines the timeline and process.
How do I apply for Customer Service jobs at ABB?
Applications go through ABB's careers portal, where you can filter by function and location. Before applying, identify which ABB business area the role falls under, since Robotics, Motion, and Electrification divisions each have distinct hiring managers and timelines. You can also browse open Customer Service positions at ABB that are open to visa sponsorship through Migrate Mate.
Which visa types does ABB commonly use for Customer Service hires?
ABB primarily uses the H-1B visa for Customer Service professionals in specialty occupation roles. For employees seeking permanent residence, ABB has sponsored Green Cards through the EB-2 and EB-3 categories via the PERM labor certification process. The right pathway depends on your educational background, the specific role requirements, and how long you've been employed at the company.
What qualifications does ABB expect for Customer Service positions?
Most Customer Service roles at ABB in the manufacturing sector require a bachelor's degree, often in engineering, business administration, or a related technical field. Experience with industrial or B2B product support, ERP systems like SAP, and an ability to coordinate across supply chain and technical teams is commonly expected. Roles vary by seniority, but strong communication and order management skills are consistent requirements.
How do I think about the sponsorship timeline for a Customer Service role at ABB?
If you're on F-1 OPT, your employer can file an H-1B petition during the April registration window for an October 1 start date. If you miss the lottery, STEM OPT extensions can bridge the gap. For Green Card sponsorship, PERM labor certification adds 12 to 24 months to the process before USCIS even receives the I-140 petition, so early conversations with your HR contact about eligibility timelines matter.
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