Operations Jobs at ABB with Visa Sponsorship
Operations jobs at ABB span manufacturing, automation, and process management functions, including production supervision, supply chain coordination, and continuous improvement roles. The company has an established track record of supporting visa sponsorship for qualified Operations candidates, making it a viable target for international job seekers in the manufacturing sector.
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Get Access To All JobsAt ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Service Manager
Job Summary
The Operations Leader supports the Senior Field Service Manager in leading day‑to‑day operations, performance, and development of the regional field service team. This role helps ensure safe, efficient, and high‑quality service delivery across customer sites while maintaining strong operational discipline and customer satisfaction. The Field Service Operations Leader provides hands‑on leadership in technician support, scheduling, performance monitoring, issue escalation, and continuous improvement initiatives. This position plays a key role in driving service excellence, workforce readiness, and operational consistency.
This role will support Field Services (and manage the related Field Techs) in the following Central area states: MN, WI, IN, and IL.
Key Responsibilities
Operational Leadership & Team Support
- Manage the daily activities and performance of field service technicians.
- Support workforce planning, scheduling, and resource allocation to ensure timely and effective service delivery.
- Provide on‑the‑ground guidance, coaching, and technical support to field personnel as needed.
- Monitor technician performance, productivity, and adherence to service standards and KPIs.
- Participate in hiring, onboarding, and ongoing development of field service staff.
Service Delivery & Customer Support
- Ensure high‑quality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations.
- Support resolution of escalated service issues, coordinating with technical experts and management when necessary.
- Maintain strong customer relationships through clear communication, responsiveness, and problem‑solving.
- Assist in reviewing service reports, documentation, and compliance records for accuracy and completeness.
Safety, Quality & Compliance
- Reinforce ABB safety culture and ensure all field activities comply with safety policies, procedures, and regulatory requirements.
- Conduct field audits, job observations, and safety checks to promote continuous improvement.
- Support quality assurance initiatives and corrective actions to improve service reliability and reduce repeat issues.
Operational Excellence & Continuous Improvement
- Assist in analyzing service data, identifying trends, and recommending improvements to processes, tools, and workflows.
- Support implementation of new programs, technologies, and operational initiatives. Help manage inventory, tools, and equipment readiness for field teams.
- Contribute to budget planning, cost control, and operational efficiency efforts.
Qualifications
- Bachelors Degree and 5+ years of experience in field service, technical service operations, maintenance, or a related industrial/technical environment OR a special combination of education and experience.
- Demonstrated experience in team leadership, coordination, or supervisory responsibilities.
- Strong understanding of field service operations, safety practices, and customer service principles.
- Excellent communication, organizational, and problem‑solving skills.
- Ability to travel within the Central Area Territory as needed.
- Experience in industrial equipment, electrical systems, automation, or energy solutions.
- Familiarity with ABB products, service processes, or enterprise systems.
- Proven ability to coach and develop field personnel.
- Strong analytical skills with the ability to interpret service data and performance metrics.
What’s in it for you?
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
More about us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Service Manager
Job Summary
The Operations Leader supports the Senior Field Service Manager in leading day‑to‑day operations, performance, and development of the regional field service team. This role helps ensure safe, efficient, and high‑quality service delivery across customer sites while maintaining strong operational discipline and customer satisfaction. The Field Service Operations Leader provides hands‑on leadership in technician support, scheduling, performance monitoring, issue escalation, and continuous improvement initiatives. This position plays a key role in driving service excellence, workforce readiness, and operational consistency.
This role will support Field Services (and manage the related Field Techs) in the following Central area states: MN, WI, IN, and IL.
Key Responsibilities
Operational Leadership & Team Support
- Manage the daily activities and performance of field service technicians.
- Support workforce planning, scheduling, and resource allocation to ensure timely and effective service delivery.
- Provide on‑the‑ground guidance, coaching, and technical support to field personnel as needed.
- Monitor technician performance, productivity, and adherence to service standards and KPIs.
- Participate in hiring, onboarding, and ongoing development of field service staff.
Service Delivery & Customer Support
- Ensure high‑quality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations.
- Support resolution of escalated service issues, coordinating with technical experts and management when necessary.
- Maintain strong customer relationships through clear communication, responsiveness, and problem‑solving.
- Assist in reviewing service reports, documentation, and compliance records for accuracy and completeness.
Safety, Quality & Compliance
- Reinforce ABB safety culture and ensure all field activities comply with safety policies, procedures, and regulatory requirements.
- Conduct field audits, job observations, and safety checks to promote continuous improvement.
- Support quality assurance initiatives and corrective actions to improve service reliability and reduce repeat issues.
Operational Excellence & Continuous Improvement
- Assist in analyzing service data, identifying trends, and recommending improvements to processes, tools, and workflows.
- Support implementation of new programs, technologies, and operational initiatives. Help manage inventory, tools, and equipment readiness for field teams.
- Contribute to budget planning, cost control, and operational efficiency efforts.
Qualifications
- Bachelors Degree and 5+ years of experience in field service, technical service operations, maintenance, or a related industrial/technical environment OR a special combination of education and experience.
- Demonstrated experience in team leadership, coordination, or supervisory responsibilities.
- Strong understanding of field service operations, safety practices, and customer service principles.
- Excellent communication, organizational, and problem‑solving skills.
- Ability to travel within the Central Area Territory as needed.
- Experience in industrial equipment, electrical systems, automation, or energy solutions.
- Familiarity with ABB products, service processes, or enterprise systems.
- Proven ability to coach and develop field personnel.
- Strong analytical skills with the ability to interpret service data and performance metrics.
What’s in it for you?
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
More about us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
See all Operations Jobs at ABB
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Operations Jobs at ABB.
Get Access To All JobsTips for Finding Operations Jobs at ABB
Align your credentials with ABB's operational frameworks
ABB's Operations roles frequently reference Lean, Six Sigma, and ABB Ability systems in job postings. Earning or documenting relevant certifications before you apply signals immediate fit and reduces credentialing questions during the H-1B specialty occupation review.
Target facilities with active process improvement programs
ABB's manufacturing sites undergoing electrification or automation upgrades generate the most Operations headcount. Search for postings tied to specific product divisions like Electrification or Motion, where workforce expansion is ongoing and sponsorship decisions move faster.
Use Migrate Mate to filter verified sponsoring Operations roles
Not every ABB Operations posting comes with a clear sponsorship signal. Use Migrate Mate to filter specifically for ABB roles where H-1B or Green Card sponsorship has been confirmed, so you're applying where your visa situation is already expected.
Understand how PERM affects your Green Card timeline
ABB sponsors EB-2 and EB-3 Green Cards for Operations roles, which requires a DOL PERM labor certification. That process can run 12 to 18 months before USCIS even receives your petition, so negotiate your start date and status bridge with that runway in mind.
Prepare for the specialty occupation question in Operations
USCIS scrutinizes whether manufacturing Operations roles qualify as H-1B specialty occupations. Document that your specific position requires a bachelor's degree in engineering, supply chain, or operations management, not just general experience, before your employer files Form I-129.
Clarify sponsorship scope during the offer stage
Some ABB business units handle immigration centrally while others delegate to site HR. Before accepting an offer, confirm whether sponsorship covers only H-1B or includes eventual Green Card filing, and which internal team will manage the process.
Frequently Asked Questions
Does ABB sponsor H-1B visas for Operations roles?
Yes, ABB sponsors H-1B visas for qualifying Operations positions across its manufacturing divisions. The key requirement is that the role meets USCIS's specialty occupation standard, meaning it must require a specific bachelor's degree in a relevant field such as engineering, operations management, or supply chain. Roles with generalist requirements can face additional scrutiny during the petition review.
How do I apply for Operations jobs at ABB?
Applications go through ABB's careers portal, where Operations roles are listed by division and location. To find positions where visa sponsorship is explicitly supported, Migrate Mate filters ABB's Operations postings by sponsorship type so you're not spending time on roles where your visa situation would be a barrier from the start.
Which visa types does ABB commonly use for Operations hires?
ABB primarily uses the H-1B visa for initial work authorization and sponsors both EB-2 and EB-3 immigrant visas for eligible Operations employees pursuing permanent residence. EB-3 is more common for roles requiring a bachelor's degree in manufacturing or industrial disciplines, while EB-2 applies where the position demands an advanced degree or exceptional expertise.
What qualifications does ABB expect for sponsored Operations roles?
ABB's sponsored Operations positions typically require a bachelor's degree in engineering, industrial management, or a closely related field. Practical experience with process improvement methodologies like Lean or Six Sigma is frequently listed as a requirement rather than a preference. Familiarity with manufacturing execution systems and ERP platforms strengthens your application significantly for senior-level roles.
How long does the H-1B sponsorship process take at a manufacturing company like ABB?
After an offer is accepted, your employer must file the H-1B petition with USCIS during the annual cap period, which opens each April for an October 1 start date. Standard processing takes three to five months. Premium processing through USCIS cuts that to 15 business days. If you're already in H-1B status with another employer, ABB can file a transfer and you can start sooner under portability rules.