Business Operations Jobs at Align Technology with Visa Sponsorship

Description

About this opportunity

The Align Sales Operations team is seeking a Sales Operations Business Partner to support the Strategic Partnerships organization across the US and Canada. This role will serve as the primary operations partner to Strategic Partnerships, enabling scalable growth, protecting revenue integrity, and establishing the systems and governance required to support Align’s expanding partner ecosystem.

This individual will work closely with Strategic Partnerships leadership, Business Development, and cross‑functional partners including Pricing, Finance, Legal, Customer Care, and IT. The role blends hands‑on operational execution with process design, data stewardship, and continuous improvement to support complex partnership models at scale.

About Special Markets and Alternative DSOs

Align’s Strategic Partnerships program supports large, complex partner organizations—including DSOs, OSOs, corporate groups, and other strategic entities—who partner with Align to drive mutual growth. This rapidly growing segment represents many of Align’s largest and most strategic customers and was established as a core pillar of Align’s global strategy in 2022. Growth is driven through new partner acquisition as well as expansion via affiliate growth, acquisitions, and same‑store performance.

Role expectations

• Serve as the Operations Business Partner for Strategic Partnerships
• Partner closely with Strategic Partnerships Business Development teams to support prospecting, financial modeling, contracting, CRM data integrity, and account health in a rapidly evolving and often ambiguous operating environment.
• Act as the primary point of operational ownership for complex, new, or escalated partnership requests, defining workflows where none exist, establishing clarity, accountability, and driving timely resolution across stakeholders.

Own Partnership Roster Governance & Data Infrastructure

• Own end‑to‑end management of Strategic Partnership doctor and account rosters in Salesforce, including doctor matching by unique ID, group affiliation tracking with effective dates, and ongoing add/remove cadence tied to promotions and eligibility.
• Define and operationalize onboarding, patient transfer, and off‑boarding processes for partners and affiliates, ensuring accuracy and scalability as partnership models evolve.
• Build and manage cohort structures to enable standardized performance measurement and ROI analysis, developing new measurement frameworks as partnership programs launch.
• Own Salesforce operational administration for Strategic Partnerships, including account hierarchies, pricing configuration, data hygiene, campaign execution, and performance tracking.

Protect Revenue Through Promotion, Enrollment & Credit Governance

• Design, execute, and track Strategic Partnership promotions and enrollments, including voucher and promo code requests, terms & conditions submissions, and Salesforce enrollments, establishing governance models from the ground up where needed.
• Own operational visibility and tracking for billing, invoicing, credits, rebills, and subscription corrections related to partnership agreements through final resolution.
• Serve as a point of contact for internal stakeholders and partners on pricing structures, contractual terms, and promotion mechanics, ensuring pricing is accurately configured and revenue integrity is protected.

Enable Contracting & Commercial Operations

• Support the development, execution, and tracking of sales contracts for Strategic Partnership accounts.
• Maintain an accurate and standardized internal contract repository with all relevant documentation.
• Develop and maintain tools to monitor contractual compliance, growth targets, and program requirements, partnering with Strategic Partnerships to resolve gaps.
• Collaborate with Sales Management, Legal, Finance, and Pricing to review and evolve contracting strategies as partnership models scale.

Drive Continuous Improvement & Operational Enablement

• Design and build foundational operational processes as this segment of the business launches, operating effectively with limited precedent and evolving requirements.
• Identify opportunities to improve operational efficiency, data quality, and cross‑functional workflows supporting Strategic Partnerships.
• Provide interim ownership for exception‑based workflows, with a focus on stabilization, documentation, and transition to scalable, self‑service solutions.
• Support special projects and new initiatives to improve sales effectiveness, revenue integrity, and operational scalability.

What we're looking for

• Bachelor’s degree or equivalent work experience
• 4–6 years of experience in Sales Operations, Revenue Operations, or business process optimization supporting complex sales models
• Strong Salesforce.com experience across reporting, CRM data management, account structures, and operational workflows
• Ability to manage multiple priorities in a fast‑paced, cross‑functional environment with changing requirements
• Excellent attention to detail and comfort working across multiple systems and stakeholders
• A proactive, solutions‑oriented mindset with the ability to independently drive issue resolution
• Strong written and verbal communication skills
• Strategic problem‑solving ability, with curiosity and initiative to define solutions and engage the right partners
• Strong analytical skills with intermediate Excel proficiency (formulas, lookups, pivots) and experience building KPI dashboards
• Financial discipline and business acumen related to pricing, margin, P&Ls, and ASP protection
• Ability to work independently with minimal supervision in a dynamic environment
• Proven experience defining and implementing operational workflows; Lean Six Sigma experience a plus

Pay Transparency

If provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.

For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.

Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience.

General Description of All Benefits

We are pleased to provide a general description of the benefits Align offers to full-time employees in this position.

Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees:
- Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
- Back-up Child/Elder Care and access to a caregiving concierge
- Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans
- Breast Milk Delivery and Lactation Support Services
- Employee Assistance Program
- Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan

Employee benefits. Align offers its employees:
- Short-term and long-term disability insurance in accordance with those plans.
- Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
- Flexible Spending Accounts– Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan.
- 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options.
- Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible).
- Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure.
- Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours.
- 11 Company-designated paid holidays throughout the year.
- If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
- Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase.

To the extent applicable state or local law offers more generous benefits, Align complies with any such law.

About Align Technology

Your growth and well-being:

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?

Explore Align's culture here!

Want to discover more about exocad and Cubicure? Click on their names for additional information.

Applicant Privacy Policy:

Review our Applicant Privacy Policy for additional information.

Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.